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L1 Support Engineer

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Cigres

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Location:
India , Bengaluru

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

About the Role: Duties and responsibilities include providing first-level support for an IOT ecosystem, troubleshooting, monitoring applications, and working in a 24/7 rotational shift environment.

Job Responsibility:

  • Will be the first point of contact for Issues & Requests related to our IOT ecosystem
  • Act as a Level 1 Support associate to provide first level support and ensure smooth running of automations within the defined Service Level Agreements
  • Communicate effectively with users, collaborate with stakeholders and colleagues across various geographic locations
  • Be open to new challenges and strive towards growth and eagerness to learn
  • Taking ownership of tickets and driving to quick & effective resolutions within defined Service Operation processes
  • Troubleshoot issues and provide resolution or escalate accordingly based on the defined process/guidelines
  • Hands-on experience on Cloud technologies support
  • Liaise with other Support teams regarding problem analysis and resolution
  • Prioritize requests effectively and efficiently and work with a sense of urgency as determined by the client or management
  • Accountable for configurations in Production environment done as part of L1 Support activities
  • Provide Level 1 Support & Monitoring of different applications & automated bot services
  • Perform daily checks, apply recovery and troubleshooting procedures strictly
  • As part of 24*7 support team, be flexible working in Rotational Shifts (including night shifts)
  • Document the knowledge base and share with team members
  • Learn new Tools/ Technologies as per business requirements
  • Strong adherence towards process orientation
  • Able to articulate ideas and conduct training to the team members

Requirements:

  • Graduate, with a minimum of 2-4 years of experience in Service Desk support performing Service operations in a 24*7 support environment
  • Exposure to Web Applications support
  • Good knowledge of API’s, Cloud technologies (AWS/Azure), Internet of Things, RPA and its implementation and functionality
  • Experience in troubleshooting and identifying and resolving issues in IT environment and remote access tools
  • Excellent logical and analytical skills
  • Strong client driven approach & service-oriented mindset
  • Versatile team member with excellent communication and collaboration skills
  • Excellent troubleshooting skills applying IRPs and the defined protocols
  • Experience using ticketing portals like Jira, Salesforce BFO and ServiceNow
  • Good knowledge of MS office applications with a commanding grip in MS Excel
  • Able to work with various systems, platforms, operating systems, languages, tools and technologies
  • Adaptability to changing work environment and technologies
  • Willingness to enhance skills and knowledge as required

Nice to have:

  • Fundamental awareness of Internet of Things (IOT)
  • Knowledge of RPA (Blueprism and UI Path)
  • Good understanding of Blueprism and UI path Tools and proficient to perform normal health checkup of Bots
  • Knowledge about AWS and Azure Services and good understanding of AI (Artificial Intelligence)

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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