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Galaxy Office Automation Pvt. Ltd. · IT - Administration

L1 Support Engineer (Sophos Specialists)

India, Mumbai · Job Posted May 29, 2026
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Job Description

The L1 Support Engineer (Sophos Specialists) will provide first-level operational support for endpoint security and related cyber defense activities. The role focuses on supporting EDR, incident response, threat hunting, and forensic solutions, along with timely triage and escalation of security issues.

Job Responsibility

  • Provide L1 support for Sophos security products and related operational issues
  • Monitor, identify, and escalate incidents related to EDR and security events
  • Assist in incident response, threat hunting, and forensic support activities
  • Perform initial troubleshooting, analysis, and documentation of reported issues
  • Coordinate with internal teams for resolution and closure of incidents
  • Maintain proper logs, updates, and case records in line with support processes

Requirements

  • Strong understanding of cybersecurity operations
  • Exposure to Sophos security solutions or similar endpoint protection platforms
  • Knowledge of EDR, incident response, threat hunting, and forensics
  • Good analytical, troubleshooting, and communication skills
  • Ability to work in a structured support environment and handle escalations efficiently
  • For BTech/MTech/MCA: 3 years in EDR / Incident Response / Threat Hunting / Forensics solutions
  • For BCA/B.Sc. IT/Diploma, no specific experience minimum stated
  • CEH
  • CSA
  • CIH
  • CompTIA Security+
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