L1 Service & Support Engineer Jobs

DOMAINE HOMES

Location:
Australia, Norwest ▼
Loganholme

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Your Next Opportunity Campbell Property Group (CPG) – one of Australia’s most respected residential construction and property development companies – is seeking two motivated and detail-oriented L1 Service and Support Engineers to join our brilliant IT team. This is a new role for the team, and we are looking for one to be based in our Loganholme, QLD office, and one to be based in our Norwest, NSW office. Reporting to the Service and Support Team Leader, the L1 Service & Support Engineer is responsible for providing first-level technical support and customer service to employees across the Group. This role involves triaging tickets, diagnosing and troubleshooting basic technical issues, setting up and training users on basic hardware, and ensuring a high level of customer satisfaction. You’ll play an integral role in supporting employees across the Group, resolving issues efficiently and effectively.

Job Responsibility:

Provide first-line technical support to employees in office, via phone, email, and chat
Diagnose and troubleshoot basic hardware, software, and network issues
Assist in the setup, configuration, and maintenance of IT systems related to property management software and tools
Work closely with senior support engineers (L2) to escalate complex issues and ensure timely resolution
Document all interactions and support actions in the ticketing system
Participate in system testing and quality assurance for new software releases
Provide onboarding guidance and training to employees on hardware, software and best practices
Maintain up-to-date knowledge of industry trends, tools, and best practices
Contribute to creating FAQ and support documentation to assist employees and improve team efficiency

Requirements:

Degree or relevant qualifications and certifications in Information Technology, Computer Science, or a related field (or equivalent work experience)
Previous experience (1-2 years) in a L1 service and support role, with a basic understanding of desktop support, system administration, and endpoint management
Experience configuring and deploying IT hardware and software
Familiarity with ITSM tools, ticketing systems, and remote support technologies
Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, firewalls)
Familiarity with cloud-based applications, mobile device management, Active Directory, user access control, and password management
Friendly and approachable, with a strong customer service mindset and passion for helping people
Highly organised and detail-oriented, with a focus on accuracy and efficiency
Proactive and solution-focused, always looking for ways to improve IT support services
Strong problem-solving skills, with the ability to think critically under pressure
Team player, with excellent communication and collaboration skills

What we offer:

Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
Retail discounts across travel, groceries, and lifestyle
Savings on home builds, trades, suppliers, and utilities
Ongoing learning and development through the CPG Academy
Generous leave – including parental, volunteer, and community service leave
Wellbeing support for you and your family (EAP, financial coaching, health programs)

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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L1 Service & Support Engineer