CrawlJobs Logo

L1 Service & Support Engineer

domainehomes.com.au Logo

DOMAINE HOMES

Location Icon

Location:
Australia , Norwest ▼

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Your Next Opportunity Campbell Property Group (CPG) – one of Australia’s most respected residential construction and property development companies – is seeking two motivated and detail-oriented L1 Service and Support Engineers to join our brilliant IT team. This is a new role for the team, and we are looking for one to be based in our Loganholme, QLD office, and one to be based in our Norwest, NSW office. Reporting to the Service and Support Team Leader, the L1 Service & Support Engineer is responsible for providing first-level technical support and customer service to employees across the Group. This role involves triaging tickets, diagnosing and troubleshooting basic technical issues, setting up and training users on basic hardware, and ensuring a high level of customer satisfaction. You’ll play an integral role in supporting employees across the Group, resolving issues efficiently and effectively.

Job Responsibility:

  • Provide first-line technical support to employees in office, via phone, email, and chat
  • Diagnose and troubleshoot basic hardware, software, and network issues
  • Assist in the setup, configuration, and maintenance of IT systems related to property management software and tools
  • Work closely with senior support engineers (L2) to escalate complex issues and ensure timely resolution
  • Document all interactions and support actions in the ticketing system
  • Participate in system testing and quality assurance for new software releases
  • Provide onboarding guidance and training to employees on hardware, software and best practices
  • Maintain up-to-date knowledge of industry trends, tools, and best practices
  • Contribute to creating FAQ and support documentation to assist employees and improve team efficiency

Requirements:

  • Degree or relevant qualifications and certifications in Information Technology, Computer Science, or a related field (or equivalent work experience)
  • Previous experience (1-2 years) in a L1 service and support role, with a basic understanding of desktop support, system administration, and endpoint management
  • Experience configuring and deploying IT hardware and software
  • Familiarity with ITSM tools, ticketing systems, and remote support technologies
  • Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, firewalls)
  • Familiarity with cloud-based applications, mobile device management, Active Directory, user access control, and password management
  • Friendly and approachable, with a strong customer service mindset and passion for helping people
  • Highly organised and detail-oriented, with a focus on accuracy and efficiency
  • Proactive and solution-focused, always looking for ways to improve IT support services
  • Strong problem-solving skills, with the ability to think critically under pressure
  • Team player, with excellent communication and collaboration skills
What we offer:
  • Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
  • Retail discounts across travel, groceries, and lifestyle
  • Savings on home builds, trades, suppliers, and utilities
  • Ongoing learning and development through the CPG Academy
  • Generous leave – including parental, volunteer, and community service leave
  • Wellbeing support for you and your family (EAP, financial coaching, health programs)

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Icon
DOMAINE HOMES - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for L1 Service & Support Engineer

L1 Service Desk Engineer

We are hiring an L1 Service Desk Engineer to support in a multi-tenant, identity...
Location
Location
Salary
Salary:
Not provided
zazz.io Logo
Zazz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong understanding of Windows desktop troubleshooting
  • Knowledge of networking basics (VPN, DNS, connectivity)
  • Experience working in a structured service desk environment
  • Ability to perform remote diagnostics and guide end users effectively
  • Familiarity with authentication, password management, and user access workflows
  • Clear communication and professional client-handling skills
  • Strong documentation habits and attention to detail
  • Ability to follow processes, SOPs, and compliance guidelines consistently
  • Comfortable working in a multi-tenant, high-compliance environment
  • Ability to stay calm under pressure and handle multiple tasks simultaneously
Job Responsibility
Job Responsibility
  • Manage incoming tickets in the service desk queue
  • Create a ticket for every call or interaction
  • Classify issues using correct urgency and impact
  • Follow defined SLAs for response and resolution
  • Use standard greeting/closing scripts and follow structured ticket closure procedures
  • Document all actions, findings, and resolutions clearly
  • Locate and connect to user devices through the service desk’s remote access system
  • Perform common troubleshooting (login issues, password issues, network connectivity, performance, application errors)
  • Transfer files/logs as required and guide users through resolution steps
  • Use the backup remote support method only when the primary is unavailable
What we offer
What we offer
  • Thriving work environment
  • Opportunities for continuous learning
  • Chance to work with some of the best minds in the industry
  • Fulltime
Read More
Arrow Right

L1 Compute Support Engineer

L1 Compute Support Engineer with Italian role providing remote service, customer...
Location
Location
Bulgaria , Sofia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellence in verbal and written English and Italian
  • 0-1 year experience in relevant technologies and customer environments
  • Relevant industry qualification where applicable
  • Experience in troubleshooting in a technical environment
  • Excellent analytical and problem solving skills
  • Software and hardware knowledge of computing, storage and peripheral devices
  • Advanced proficiency with case management databases and tools
  • Superior customer service skills
  • Phone and remote support experience
  • E-support experience
Job Responsibility
Job Responsibility
  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options
  • Resolve incoming internal or external businesses and end user's problems via telephone and e-support
  • Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
  • Proactively assist customers to avoid or reduce problem occurrence
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting
  • Engage team members for support as required to ensure internal or external business and end user SLA demands are met
  • Begin to partner with and assist the Sales Pursuit team
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Career development programs
  • Access to broad portfolio of HPE technologies
  • Global network of partners and customers
  • Fulltime
Read More
Arrow Right

Application Trading Support Engineer

The role of Application Trading Support Engineer carries responsibility for the ...
Location
Location
China , Hong Kong
Salary
Salary:
Not provided
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in an IT, Engineering or Mathematics-related discipline
  • Minimum of 5 years of related experience as application trade support engineer providing L1 and L2 support
  • Experience in a business facing application support role in Investment Bank
  • Strong knowledge of supporting applications on Unix platforms, fluent user of the command line
  • Exposure to network connectivity investigation and diagnostics
  • Experience of client and exchange connectivity platforms with exposure to exchange APIs and protocols
  • Experience Bash/Perl scripting and/or Python/Java programming and with Autosys scheduling
Job Responsibility
Job Responsibility
  • Provide support for QPS applications and ready to cover early morning APAC hours
  • Develop specialist knowledge in relevant systems, sharing that knowledge, as required, with global teams
  • Liaise with Business users and IT counterparts on potential process improvements
  • Liaise with development teams on future applications and improvements
  • Take ownership of issues through to resolution or escalation, as appropriate
  • Pro-actively improve the quality of systems and service, and increase business value
  • Undertake projects as required, including, but not restricted to, the following areas: - capacity and performance management, monitoring initiatives, infrastructure upgrades, web based tools, reporting and documentation
  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
What we offer
What we offer
  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
  • Fulltime
Read More
Arrow Right

Site Reliability Engineering Support Lead

Site Reliability Engineering Support Lead role focused on application support, d...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid SRE process experience
  • 5+ years of Leading high-performance, 24x7, DevOps or SysOps team
  • Proficiency in Windows administration, Office 365, Exchange, SharePoint, Active Directory, Backup, Networking and Infrastructure
  • Experience with Microsoft OS Windows & Server
  • Experience in ticket tracking and resolving on time
  • Hands-on experience on ticketing tools (ServiceNow)
  • Excellent verbal, written, presentation and interpersonal communication skills
  • Ability to make complex technical matters easy-to-comprehend for non-technical persons.
Job Responsibility
Job Responsibility
  • Taking end-to-end Ownership of Application Support for Production Systems Issues resolution
  • Implementing, monitoring, and maintaining CI/CD frameworks
  • Developing new capabilities, coordinating implementation across a large number of teams including infrastructure, developer tools and information security
  • Influencing a culture of Site Reliability Engineering. Engaging in training and mentoring to help develop other engineers with SRE mind set
  • Providing the first line of after-deployment technical support at L1 and L2 level for applications and and/or associated production systems diagnostics, and network health monitoring
  • Coordination and/or for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level
  • Managing a team of technical support engineers who provide technical support to users
  • Escalating complex problems to the L3 level of expertise within organization, along with observations from investigative and diagnostic assessments
  • Co-ordinating in the investigation of repeated technical issues affecting user system and seeing through to resolution
  • Escalating, resolving, guiding team, and tracking production incidents to closure
What we offer
What we offer
  • Competitive base salary (which is annually reviewed)
  • Hybrid working model (up to 2 days working at home per week)
  • Additional benefits to support you and your family to be well, live well and save well.
  • Fulltime
Read More
Arrow Right

L1 Support Engineer

About the Role: Duties and responsibilities include providing first-level suppor...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
cigres.com Logo
Cigres
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduate, with a minimum of 2-4 years of experience in Service Desk support performing Service operations in a 24*7 support environment
  • Exposure to Web Applications support
  • Good knowledge of API’s, Cloud technologies (AWS/Azure), Internet of Things, RPA and its implementation and functionality
  • Experience in troubleshooting and identifying and resolving issues in IT environment and remote access tools
  • Excellent logical and analytical skills
  • Strong client driven approach & service-oriented mindset
  • Versatile team member with excellent communication and collaboration skills
  • Excellent troubleshooting skills applying IRPs and the defined protocols
  • Experience using ticketing portals like Jira, Salesforce BFO and ServiceNow
  • Good knowledge of MS office applications with a commanding grip in MS Excel
Job Responsibility
Job Responsibility
  • Will be the first point of contact for Issues & Requests related to our IOT ecosystem
  • Act as a Level 1 Support associate to provide first level support and ensure smooth running of automations within the defined Service Level Agreements
  • Communicate effectively with users, collaborate with stakeholders and colleagues across various geographic locations
  • Be open to new challenges and strive towards growth and eagerness to learn
  • Taking ownership of tickets and driving to quick & effective resolutions within defined Service Operation processes
  • Troubleshoot issues and provide resolution or escalate accordingly based on the defined process/guidelines
  • Hands-on experience on Cloud technologies support
  • Liaise with other Support teams regarding problem analysis and resolution
  • Prioritize requests effectively and efficiently and work with a sense of urgency as determined by the client or management
  • Accountable for configurations in Production environment done as part of L1 Support activities
  • Fulltime
Read More
Arrow Right

Technical Solutions Consultant

The Technical Solutions Consultant role focuses on responding to customer issues...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 to 5 years of experience in IT solutions
  • A degree in Computer Science, IT or Software Engineering and understanding of remote infrastructure domain
  • Microsoft, Cisco, Linux or similar certification is a plus
  • Proven knowledge as a Technical Support Engineer, Help Desk Technician or similar role
  • Basic knowledge on Windows / Linux / Mac OS environments
  • Ability to research and identify solutions to reported issues
  • Ability to diagnose and troubleshoot technical issues, including setup and configuration
  • Ability to prioritize and manage several open issues at one time
  • Willingness to work in shifts (24 x 7)
  • Good understanding of Infrastructure domain – Servers, Network, cloud, and other tech products
Job Responsibility
Job Responsibility
  • Take ownership of customer issues reported and see problems through to resolution
  • Diagnosing, troubleshooting skill and identifying solutions to resolve system /Operating system issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide assistance to our customers using the IT operations platform
  • Diagnose and troubleshoot product issues/questions and help our customers leverage the product effectively
  • Resolve product issues and respond to any product questions from customers
  • Use email and phone communication to provide clear, written instructions and technical manuals
  • Provide prompt and accurate feedback to customers
  • Refer to the internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
What we offer
What we offer
  • Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Career development programs
  • Flexible work environment
  • Inclusive work culture
  • Fulltime
Read More
Arrow Right

Technical Support Lead

We are looking for a Technical Support Lead to join our team in Bucharest. Your ...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
pentest-tools.com Logo
Pentest Tools
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years of experience in a technical support role, preferably in cybersecurity, SaaS, or IT services
  • Solid understanding of penetration testing, vulnerability scanning, and common security threats (e.g., OWASP Top 10, CVEs, XSS, SQLi, RCE)
  • Experience troubleshooting network security tools, vulnerability scanners, or cybersecurity-related platforms
  • Knowledge of networking fundamentals (TCP/IP, DNS, HTTP, firewalls, proxies, VPNs, etc.)
  • Prior experience in a leadership role, managing or mentoring support engineers or customer success teams
  • Experience using HubSpot CRM (or similar ticketing systems like Zendesk, Freshdesk, Salesforce, etc.)
  • Strong ability to handle customer complaints, de-escalate conflicts, and turn negative experiences into positive ones
  • Proven track record of improving support processes, documentation, and response times
  • Strong analytical and problem-solving skills—ability to investigate issues and provide logical solutions
  • Excellent written and verbal English communication skills (technical and non-technical audiences)
Job Responsibility
Job Responsibility
  • Lead, mentor, and manage a team of Support Engineers (L1 & L2), ensuring they provide high-quality responses to customer inquiries
  • Develop KPIs and performance metrics to improve response times, resolution rates, and overall customer satisfaction
  • Establish best practices for handling support tickets, escalations, and technical troubleshooting
  • Manage team schedule and support coverage
  • Provide training and knowledge-sharing sessions to keep the team up to date on product changes, new security testing techniques, pentesting concepts, and customer service best practices
  • Handle advanced (L2) technical support cases, particularly those involving vulnerability analysis (web, network & cloud) and product troubleshooting
  • Respond to customer inquiries via chat, email, and HubSpot CRM, ensuring fast and effective resolution
  • Assist customers with billing and payment-related issues, including subscriptions, invoices, refunds, and transactions
  • Identify recurring issues, document solutions, and work with the product and development teams to suggest improvements
  • Manage the support knowledge base, ensuring articles and FAQs are updated to reflect product changes and common customer inquiries
What we offer
What we offer
  • Competitive salary
  • Hybrid work options
  • Work with a cutting-edge penetration testing platform
  • Supportive and highly collaborative team
  • The office is in a central location (Piata Romana, Bucharest)
  • Self-development is highly encouraged, both in cybersecurity and customer success
  • Fulltime
Read More
Arrow Right

Senior Consulting Engineer

About ClickHouse: Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is on...
Location
Location
United States
Salary
Salary:
173000.00 - 199000.00 USD / Year
clickhouse.com Logo
ClickHouse
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in Professional Services, Support, Technical Accounts Management, Engineering/SRE, and/or Project Management roles
  • 5+ years of relevant industry experience in implementing, operating, and/or supporting scalable, fault-tolerant, distributed database management systems ("DBMS")
  • Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data
  • Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers
  • Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2)
Job Responsibility
Job Responsibility
  • Project Engineering & Consulting (50%): Serve as a team member on customer projects, focusing on design, architecture, integration, implementation, and documentation. This includes research, benchmarking, performance and functional testing, reference architectures, sizing, migration, integration, development, and tooling
  • Consultative Support (50%): Provide case-initiated consultative support to strategic users, customers, and prospects, assisting with implementation, onboarding, production launches, and Proof of Concepts (POCs)
  • Provide architectural, technical, and migration assistance, including hands-on tasks
  • Work as a member of the Support Team, handling L1 to L3 cases and communications when not actively assigned to customer projects
  • Partner closely with ClickHouse Product Management, Engineering, and Sales to contribute to the product roadmap and account plans
  • Develop and assist with a wide range of content, including Public and Internal Documentation, Knowledge Base articles, ClickHouse Learning, Reference Architecture, blogs, and benchmark results
  • Assist with hiring and mentoring new team members as we grow and scale
  • Be available for scheduling and on-call needs to deliver high-quality 24x7 support in a global, distributed environment, including up to 35% estimated onsite regional travel
What we offer
What we offer
  • Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries
  • Healthcare - Employer contributions towards your healthcare
  • Equity in the company - Every new team member who joins our company receives stock options
  • Time off - Flexible time off in the US, generous entitlement in other countries
  • A $500 Home office setup if you’re a remote employee
  • Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy