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L.1 service management

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El Delta Electronic Systems

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Location:
Egypt , Nasr City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Monitor networks and systems using monitoring tools
  • Provide technical support to clients : Incident Requests, Request fulfillment
  • Respond to alert and perform initial troubleshooting for issues and escalate complex problem to level 2 Teams.
  • Installing and configuring hardware and software
  • Maintain high customer satisfaction
  • Reporting & Documentation: Providing customers with customer feedback reports

Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • CCNA Routing and switching , MCSA, Az-800 or AZ-801, office 365 admin center.
  • 2 years of experience in technical support role.
  • understanding of basic networking concepts e.g., TCP/IP, DNS, DHCP)).
  • Familiarity with common security protocols (e.g., TCP, UDP, HTTPS, SSH).
  • Hands-on experience with firewalls, switches, routers.
  • Understand System admin role, Microsoft, AD, Virtualization techniques, Storage.
  • Excellent analytical and problem-solving skills.
  • Strong attention to detail and ability to work independently.
  • Familiarity with monitoring tools like Mange engine, Zabbix, SolarWinds, or PRTG

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
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