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L1 Service Desk

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Amaris Consulting

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Location:
Vietnam , Hcm City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

ABOUT THE JOB Handle user enquiries via email and phone related to system, software, hardware, and network issues. Provide first-level troubleshooting (password reset, application installation, printer setup, Windows/MS Tools support). Log and track tickets in the CRM system, ensuring timely resolution or proper escalation to higher-level teams. Follow up on open cases, confirm issue resolution, and update records accordingly. Identify recurring problems and suggest process improvements to enhance service quality.

Job Responsibility:

  • Handle user enquiries via email and phone related to system, software, hardware, and network issues
  • Provide first-level troubleshooting (password reset, application installation, printer setup, Windows/MS Tools support)
  • Log and track tickets in the CRM system, ensuring timely resolution or proper escalation to higher-level teams
  • Follow up on open cases, confirm issue resolution, and update records accordingly
  • Identify recurring problems and suggest process improvements to enhance service quality

Requirements:

  • Bachelor’s degree in IT or a related field
  • Experience in remote desktop support and basic troubleshooting
  • Good knowledge of Windows OS, Active Directory, MS Office, and basic networking (VLAN, DNS, VPN)
  • Fluent in English and Japanese
  • Strong communication, problem-solving, and customer service skills

Nice to have:

Knowledge of ITIL framework is a plus

What we offer:
  • Competitive salary and 13th-month salary
  • 14+ annual leaves per year
  • Premium healthcare insurance, starting from your probation period
  • Project reviews and yearly performance appraisals
  • Annual company trips
  • Teambuilding activities: Team lunch/dinner, events, and celebrations, sports clubs (football, badminton, etc.)
  • International team with flexible working time
  • Tailor-made career path
  • Technical workshops and training courses
  • Mobility: Opportunities to be on-site abroad in our offices in over 60+ countries

Additional Information:

Job Posted:
December 17, 2025

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