L1 Service Desk Jobs

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L1 Service Desk Engineer

We are hiring an L1 Service Desk Engineer to support in a multi-tenant, identity...

Location

Salary:

Not provided

Zazz

Expiration Date

Until further notice

Requirements

Strong understanding of Windows desktop troubleshooting
Knowledge of networking basics (VPN, DNS, connectivity)
Experience working in a structured service desk environment
Ability to perform remote diagnostics and guide end users effectively
Familiarity with authentication, password management, and user access workflows
Clear communication and professional client-handling skills
Strong documentation habits and attention to detail
Ability to follow processes, SOPs, and compliance guidelines consistently
Comfortable working in a multi-tenant, high-compliance environment
Ability to stay calm under pressure and handle multiple tasks simultaneously

Job Responsibility

Manage incoming tickets in the service desk queue
Create a ticket for every call or interaction
Classify issues using correct urgency and impact
Follow defined SLAs for response and resolution
Use standard greeting/closing scripts and follow structured ticket closure procedures
Document all actions, findings, and resolutions clearly
Locate and connect to user devices through the service desk’s remote access system
Perform common troubleshooting (login issues, password issues, network connectivity, performance, application errors)
Transfer files/logs as required and guide users through resolution steps
Use the backup remote support method only when the primary is unavailable

What we offer

Thriving work environment
Opportunities for continuous learning
Chance to work with some of the best minds in the industry

Fulltime

L1 Service & Support Engineer

Your Next Opportunity Campbell Property Group (CPG) – one of Australia’s most re...

Location

Australia , Norwest; Loganholme

Salary:

Not provided

DOMAINE HOMES

Expiration Date

Until further notice

Requirements

Degree or relevant qualifications and certifications in Information Technology, Computer Science, or a related field (or equivalent work experience)
Previous experience (1-2 years) in a L1 service and support role, with a basic understanding of desktop support, system administration, and endpoint management
Experience configuring and deploying IT hardware and software
Familiarity with ITSM tools, ticketing systems, and remote support technologies
Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, firewalls)
Familiarity with cloud-based applications, mobile device management, Active Directory, user access control, and password management
Friendly and approachable, with a strong customer service mindset and passion for helping people
Highly organised and detail-oriented, with a focus on accuracy and efficiency
Proactive and solution-focused, always looking for ways to improve IT support services
Strong problem-solving skills, with the ability to think critically under pressure

Job Responsibility

Provide first-line technical support to employees in office, via phone, email, and chat
Diagnose and troubleshoot basic hardware, software, and network issues
Assist in the setup, configuration, and maintenance of IT systems related to property management software and tools
Work closely with senior support engineers (L2) to escalate complex issues and ensure timely resolution
Document all interactions and support actions in the ticketing system
Participate in system testing and quality assurance for new software releases
Provide onboarding guidance and training to employees on hardware, software and best practices
Maintain up-to-date knowledge of industry trends, tools, and best practices
Contribute to creating FAQ and support documentation to assist employees and improve team efficiency

What we offer

Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
Retail discounts across travel, groceries, and lifestyle
Savings on home builds, trades, suppliers, and utilities
Ongoing learning and development through the CPG Academy
Generous leave – including parental, volunteer, and community service leave
Wellbeing support for you and your family (EAP, financial coaching, health programs)

Fulltime

Enterprise SD L1 Engineer

Ergo is seeking an Enterprise SD L1 Engineer to collaborate directly with global...

Location

Ireland , Dublin

Salary:

Not provided

Ergo

Expiration Date

Until further notice

Requirements

Microsoft Operating Systems and Applications, including MS Office 365
Familiarity with anti-virus/spyware/malware solutions
Basic understanding of networking (TCP/IP, switching, firewalls)
Knowledge of industry standard troubleshooting procedures
Effective communication and customer service skills
Documented technical competency
1+ year in SD L1 Technical Support role (desirable)
Experience in working with ITSM, service desk processes, or ticketing systems
Background supporting enterprise or large environments
Bachelor’s or master’s in computer science, IT, or Engineering (preferred)

Job Responsibility

Receive and log all incidents and service requests from End Users via ITSM systems
Monitor and forward tickets according to KPIs/SLAs
keep users updated until resolved
Provide telephone/IM-based entry to call logging systems for all IT-related issues
Generate, reopen, or log tickets for unresolved or rejected requests
Attempt first-time fixes for straightforward issues (e.g., AD resets) and triage/route hardware incidents to L2 if required
Log, assign, and report for third-party software/hardware issues with no direct resolution
Escalate issues to internal/external teams, monitoring all tickets until closure
Support incident management, request fulfilment, service improvement, change, and problem management as per defined processes

Fulltime

VIP IT Support Engineer

Ergo are seeking an IT Support Engineer for a permanent opportunity in Dublin ci...

Location

Ireland , Dublin city centre

Salary:

Not provided

Ergo

Expiration Date

Until further notice

Requirements

Strong Systems Admin (M365) skills
Desktop Support skills (Windows and MAC)
Experience working in an ITSM / ITIL environment
Exceptional communication skills
Experience in some / all of the following: Management of M365 (supporting Teams, Exchange, One Drive etc.)
ITIL (certification preferred)
ITSM ticketing systems (ServiceNow an advantage)
Supporting and setting up Mobile Devices (MDM)
Active Directory, Domain Contiders, group policies, DNS
Virtualisation technologies (VMware, Citrix)

Job Responsibility

Diagnosing and resolving issues with desktops, laptops, docking stations and related hardware
Troubleshooting operating systems (Windows10/11), business applications (MS O365, VPN clients, 3rd party apps), and common software errors
Handling incidents and service requests that are escalated from L1 Service Desk
Creating, modifying, and disabling user accounts across Active Directory, email systems, and business applications
Assigning and troubleshooting permissions, group memberships, and access issues
Installing, configuring, and updating standard and authorised software
Supporting patching processes where required, either manually or through remote tools
Preparing new equipment (imaging, asset tagging, software installation)
Break/Fix for VIP users
Maintaining stock/asset records and updating asset management systems

What we offer

Pension
Health insurance
25 days AL
Educational assistance

Fulltime

Site Reliability Engineering Support Lead

Site Reliability Engineering Support Lead role focused on application support, d...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Solid SRE process experience
5+ years of Leading high-performance, 24x7, DevOps or SysOps team
Proficiency in Windows administration, Office 365, Exchange, SharePoint, Active Directory, Backup, Networking and Infrastructure
Experience with Microsoft OS Windows & Server
Experience in ticket tracking and resolving on time
Hands-on experience on ticketing tools (ServiceNow)
Excellent verbal, written, presentation and interpersonal communication skills
Ability to make complex technical matters easy-to-comprehend for non-technical persons.

Job Responsibility

Taking end-to-end Ownership of Application Support for Production Systems Issues resolution
Implementing, monitoring, and maintaining CI/CD frameworks
Developing new capabilities, coordinating implementation across a large number of teams including infrastructure, developer tools and information security
Influencing a culture of Site Reliability Engineering. Engaging in training and mentoring to help develop other engineers with SRE mind set
Providing the first line of after-deployment technical support at L1 and L2 level for applications and and/or associated production systems diagnostics, and network health monitoring
Coordination and/or for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level
Managing a team of technical support engineers who provide technical support to users
Escalating complex problems to the L3 level of expertise within organization, along with observations from investigative and diagnostic assessments
Co-ordinating in the investigation of repeated technical issues affecting user system and seeing through to resolution
Escalating, resolving, guiding team, and tracking production incidents to closure

What we offer

Competitive base salary (which is annually reviewed)
Hybrid working model (up to 2 days working at home per week)
Additional benefits to support you and your family to be well, live well and save well.

Fulltime

Operations specialist

As an IT support specialist you will provide technical assistance to users by di...

Location

Salary:

18000.00 - 24000.00 USD / Year

Fundraise Up

Expiration Date

Until further notice

Requirements

Russian native
Fluent English (written and spoken)
1–3+ years in internal IT support/help desk
Advanced MacOS user
Strong security mindset, adherence to process, and respect for data privacy
Service‑first, empathetic, and clear communicator
reliable, organized, and detail‑oriented
able to follow runbooks and continuously improve them

Job Responsibility

Employee support (L1): Resolve day-to-day requests (app issues, macOS basics)
Collaboration & escalation: Partner with People Ops, Dev Ops and Finance teams
escalate non-L1 issues with clear context
Documentation: Maintain concise runbooks and FAQs in Notion
turn solved tickets into articles
Asset inventory: Track assignments, movements, and returns of equipment
Onboarding: Prepare Macs, pre-provision accounts, set apps, profiles, bookmarks, avatars, and asset status update
Offboarding: Revoke/adjust access, mail routing, device wipe & return checklist
Access & security: Enforce least-privilege, group membership hygiene, basic audit readiness in collaboration with Security/People Ops

What we offer

31 days off
Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
English learning courses (50% reimbursement, up to $1,000 annually)
Relevant professional education (50% reimbursement, up to $1,500 annually)
Gym or swimming pool (50% reimbursement, up to $500 annually)
Coworking (up to $250 monthly)
Stock options

IT Support Engineer

As an IT support specialist you will provide technical assistance to users by di...

Location

Salary:

18000.00 - 24000.00 USD / Year

Fundraise Up

Expiration Date

Until further notice

Requirements

Russian native
Fluent English (written and spoken)
1–3+ years in internal IT support/help desk
Advanced MacOS user
Proficiency with Google Workspace/Admin, Slack, Notion, Front, and Zoom
Strong security mindset, adherence to process, and respect for data privacy
Service‑first, empathetic, and clear communicator
reliable, organized, and detail‑oriented
able to follow runbooks and continuously improve them

Job Responsibility

Employee support (L1): Resolve day-to-day requests (app issues, macOS basics)
Collaboration & escalation: Partner with People Ops, Dev Ops and Finance teams
escalate non-L1 issues with clear context
Documentation: Maintain concise runbooks and FAQs in Notion
turn solved tickets into articles
Asset inventory: Track assignments, movements, and returns of equipment
Onboarding: Prepare Macs, pre-provision accounts, set apps, profiles, bookmarks, avatars, and asset status update
Offboarding: Revoke/adjust access, mail routing, device wipe & return checklist
Access & security: Enforce least-privilege, group membership hygiene, basic audit readiness in collaboration with Security/People Ops

What we offer

31 days off
Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
English learning courses (50% reimbursement, up to $1,000 annually)
Relevant professional education (50% reimbursement, up to $1,500 annually)
Gym or swimming pool (50% reimbursement, up to $500 annually)
Coworking (up to $250 monthly)
Stock options

Technical Solutions Consultant

The Technical Solutions Consultant role focuses on responding to customer issues...

Location

India , Hyderabad

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Minimum of 3 to 5 years of experience in IT solutions
A degree in Computer Science, IT or Software Engineering and understanding of remote infrastructure domain
Microsoft, Cisco, Linux or similar certification is a plus
Proven knowledge as a Technical Support Engineer, Help Desk Technician or similar role
Basic knowledge on Windows / Linux / Mac OS environments
Ability to research and identify solutions to reported issues
Ability to diagnose and troubleshoot technical issues, including setup and configuration
Ability to prioritize and manage several open issues at one time
Willingness to work in shifts (24 x 7)
Good understanding of Infrastructure domain – Servers, Network, cloud, and other tech products

Job Responsibility

Take ownership of customer issues reported and see problems through to resolution
Diagnosing, troubleshooting skill and identifying solutions to resolve system /Operating system issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide assistance to our customers using the IT operations platform
Diagnose and troubleshoot product issues/questions and help our customers leverage the product effectively
Resolve product issues and respond to any product questions from customers
Use email and phone communication to provide clear, written instructions and technical manuals
Provide prompt and accurate feedback to customers
Refer to the internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs
Flexible work environment
Inclusive work culture

Fulltime

L1 Service Desk

Amaris Consulting

Location:
Vietnam, Hcm City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 17, 2025

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L1 Service Desk

Amaris Consulting

Location:Vietnam, Hcm City

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 17, 2025

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Location:
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Category:
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Contract Type:
Not provided

Job Posted:
December 17, 2025