L1 Service Desk Job at Vodafone (Bucuresti)

L1 Service Desk Engineer

We are hiring an L1 Service Desk Engineer to support in a multi-tenant, identity...

Location

Salary:

Not provided

Zazz

Expiration Date

Until further notice

Requirements

Strong understanding of Windows desktop troubleshooting
Knowledge of networking basics (VPN, DNS, connectivity)
Experience working in a structured service desk environment
Ability to perform remote diagnostics and guide end users effectively
Familiarity with authentication, password management, and user access workflows
Clear communication and professional client-handling skills
Strong documentation habits and attention to detail
Ability to follow processes, SOPs, and compliance guidelines consistently
Comfortable working in a multi-tenant, high-compliance environment
Ability to stay calm under pressure and handle multiple tasks simultaneously

Job Responsibility

Manage incoming tickets in the service desk queue
Create a ticket for every call or interaction
Classify issues using correct urgency and impact
Follow defined SLAs for response and resolution
Use standard greeting/closing scripts and follow structured ticket closure procedures
Document all actions, findings, and resolutions clearly
Locate and connect to user devices through the service desk’s remote access system
Perform common troubleshooting (login issues, password issues, network connectivity, performance, application errors)
Transfer files/logs as required and guide users through resolution steps
Use the backup remote support method only when the primary is unavailable

What we offer

Thriving work environment
Opportunities for continuous learning
Chance to work with some of the best minds in the industry

Fulltime

L1 Service Desk

ABOUT THE JOB Handle user enquiries via email and phone related to system, soft...

Location

Vietnam , Hcm City

Salary:

Not provided

Amaris Consulting

Expiration Date

Until further notice

Requirements

Bachelor’s degree in IT or a related field
Experience in remote desktop support and basic troubleshooting
Good knowledge of Windows OS, Active Directory, MS Office, and basic networking (VLAN, DNS, VPN)
Fluent in English and Japanese
Strong communication, problem-solving, and customer service skills

Job Responsibility

Handle user enquiries via email and phone related to system, software, hardware, and network issues
Provide first-level troubleshooting (password reset, application installation, printer setup, Windows/MS Tools support)
Log and track tickets in the CRM system, ensuring timely resolution or proper escalation to higher-level teams
Follow up on open cases, confirm issue resolution, and update records accordingly
Identify recurring problems and suggest process improvements to enhance service quality

What we offer

Competitive salary and 13th-month salary
14+ annual leaves per year
Premium healthcare insurance, starting from your probation period
Project reviews and yearly performance appraisals
Annual company trips
Teambuilding activities: Team lunch/dinner, events, and celebrations, sports clubs (football, badminton, etc.)
International team with flexible working time
Tailor-made career path
Technical workshops and training courses
Mobility: Opportunities to be on-site abroad in our offices in over 60+ countries

Deputy Team Lead – L1

Your role as a Deputy Team Lead of PMC’s L1 Service Desk requires you to carry o...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Demonstrable experience working within an I.T. support environment
Experience in a supervisory or line management capacity is highly desirable
Impeccable organisation and time management skills
Attention to detail and accuracy
Excellent customer service and ability to meet and exceed customer needs
Experience of working in a small collaborative team to achieve the team objectives
Excellent working knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Skype)
Demonstrable experience of managing a busy workload with competing priorities
Experience of managing administrative tasks within an office environment
Ability to lead, influence and develop self and others

Job Responsibility

Manage the overall desk activities covering the Team Lead when they are not present on the desk
Actively promoting successful delivery measured against KPIs and SLAs by driving day by day, hour by hour activity
Act as an escalation point for all L1 analysts, escalating to the Team Leads/Managers/SDMs when appropriate
Participate in the shift rotas to ensure senior cover on the desk is maximised
Ensuring senior leadership team take ownership of the entire service, including weekends and bank holidays
Drive the implementation of methodologies to improve first call resolution
Assist where required with Service desk reporting on weekly/monthly reports to managers
Early identification of potential risks to not fulfilling contractual obligations facilitating a proactive rather than reactive approach
Report to Team Leads/Managers/SDMs on any issues that could significantly impact the business
Take responsibility for incident management and request fulfilment on the Service Desk by identifying and communicating ‘jobs for the day’

Deskside Support Engineer

Ergo are seeking a Deskside Support Engineer for an exciting hybrid opportunity ...

Location

Ireland , Dublin

Salary:

Not provided

Ergo

Expiration Date

Until further notice

Requirements

Management of M365 (supporting Teams, Exchange, One Drive etc.)
Windows 11 troubleshooting and support
ITIL (certification preferred)
ITSM ticketing systems (ServiceNow an advantage)
Supporting and setting up Mobile Devices (MDM)
Desktop support – hardware troubleshooting
strong technical knowledge around the M365 stack (Teams, One Drive, Sharepoint)
exceptional communication skills

Job Responsibility

Diagnosing and resolving issues with desktops, laptops, docking stations and related hardware
Troubleshooting operating systems (Windows10/11), business applications (MS O365, VPN clients, 3rd party apps), and common software errors
Handling incidents and service requests that are escalated from L1 Service Desk
Educating users on upcoming training (e.g. webinars) around technology use to facilitate pre-emptive support
Creating, modifying, and disabling user accounts across Active Directory, email systems, and business applications
Installing, configuring, and updating standard and authorised software
Supporting patching processes where required, either manually or through remote tools
Preparing new equipment (imaging, asset tagging, software installation)
Break/Fix for VIP users
Maintaining stock/asset records and updating asset management systems

What we offer

pension
health insurance
25 days AL
educational assistance

Fulltime

Agent L1 Service Desk with Italian

We are seeking an Agent L1 Service Desk professional to provide first-level IT s...

Location

Romania , Bucuresti

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Strong team player with excellent collaboration skills
Skilled in understanding and managing technical solutions and problems effectively
Ability to maintain and update technical documentation throughout production, testing, and implementation stages
Excellent communication skills and customer-centric approach
High attention to detail and vigilance in issue resolution
Flexible and adaptable to changing priorities
Strong analytical and problem-solving abilities
Proficiency in Italian (C1 or higher) and English (B2 or higher)

Job Responsibility

Handle incoming calls from internal clients and provide first-level IT support
Register, resolve, and escalate IT issues to the next level for efficient resolution
Collect and maintain accurate data for internal reporting purposes
Ensure compliance with agreed Service Level Agreements (SLA)
Work in extended shifts with schedule adjustments based on business requirements

What we offer

Hybrid way of working
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Loyalty Programme
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology

Fulltime

Service Desk with German

We are Infosys Czech Republic. We offer business consulting, technology and engi...

Location

Czech Republic , Brno

Salary:

Not provided

Sport Vision Czechia s.r.o.

Expiration Date

Until further notice

Requirements

Fluent German & English language skills (written and spoken)
Good communication skills (be able to handle phone calls, reply to emails and give a useful guidance to the client)
Multitasking and problem solving skills
Knowledge of Windows, Android or iOS, Microsoft Office, etc.
Secondary education or professional training with a school-leaving exam

Job Responsibility

Be assigned to one future-oriented, long-lasting, and eminent corporation client
Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client
Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L1 support)
Be a member of the international, dynamic, and innovative company environment

What we offer

Hybrid Work Model
25 Days of Paid Leave
Performance Bonus
Meal Allowance
Multisport Card
Benefit Card
Modern Offices (Vlnena Street) with a Game Room, a Silent Zone, Kitchenettes in the Center of Brno, 2nd Largest City in the Czech Republic
Financial Reward for Referring Your Friends
Expat Assistance Services for New Joiners
Relocation Package (for candidates relocating from other EU countries)

Fulltime

Full Stack Developer

Join NTT DATA as an Applications Managed Services Engineer (L2) where you will e...

Location

India , Pune

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Hands-on experience managing platforms, including ErP, Middleware, and other business-critical software
Moderate experience in managed services with knowledge of using ticketing tools like ServiceNow
Ability to handle multiple tasks, execute change management duties, and lead troubleshooting processes effectively
Ability to plan activities and adapt quickly to changing circumstances
Effective communication skills and the ability to work across different cultures and social groups
Active listening skills to understand clients' needs and craft a positive client experience
Capacity to maintain a positive outlook, even in a pressurized environment, and put in extra effort when necessary
A bachelor’s degree in information technology/computing or equivalent work experience

Job Responsibility

Ensure the optimal performance of our clients' application technologies
Manage ErP and Middleware platforms
Provide second-line support
Collaborate with teams to resolve incidents
Proactively monitor, investigate, and resolve application-based incidents, service requests, and alerts
Handle second-line support with a medium level of complexity, focusing on resolving client requests and issues without breaching any service level agreements (SLAs)
Update tickets with resolution tasks
Log incidents promptly
Keep the application infrastructure and services optimized
Communicate with other teams and clients to extend support

Fulltime

Cloud Engineer

The Cloud Managed Services Engineer (L2) at NTT DATA is responsible for ensuring...

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided
Relevant certifications such as (but not limited to) - Microsoft Certified: Azure Administrator Associate
AWS Certified: Solutions Architect Associate
Veeam Certified Engineer
VMware certified Professional: DATA Centre Virtualization
Zerto, pure, vxrail
Google Cloud Platform (gcp)
Oracle Cloud Infrastructure (oci)
Experienced with Azure, AWS and/or GCP cloud

Job Responsibility

Proactively monitors the work queues
Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
Updates tickets with resolution tasks performed
Identifies, investigates, analyses issues and errors prior to or when they occur, and log all such incidents in a timely manner
Captures all required and relevant information for immediate resolution
Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
Communicates with other teams and clients for extending support
Executes changes with clear identification of risks and mitigation plans to be captured into the change record
Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift
Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management

Fulltime

L1 Service Desk

Vodafone

Location:
Romania , Bucuresti

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 08, 2026

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