L1 Operations Manager II Job at Aramark (Charlotte)

Apps Support Intmd Analyst

This support role requires experience within application support operations. The...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Preferably 5 to 9 years of work experience in the relevant field of enterprise application operations support
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Good understanding of application monitoring, L1 troubleshooting, L1 release and deployment processes, post-deployment validation/checkout procedures, and change task execution
Knowledge in tools like ITRS, Autosys, uDeploy, ServiceNow, and familiarity with common deployment tools and methodologies, including change management platforms
Strong analytical experience preferred
Experience in handling MIM calls and representing the L1 team will analysis
Experience in escalation handling
Experience in report generations and handling meetings
Experience in shift handovers and assignment of tasks and responsibilities
Basic understanding of batch operations and L1 deployment procedures, including pre-deployment checks, post-deployment checkouts, and the execution/monitoring of change tasks, in application support space

Job Responsibility

Provide RMC (Release Management and Checkout) Support for Citi’s application infrastructure
Accountable for achieving overall deliverables, ensuring SLAs, and achieving customer satisfaction
Perform regular reports and analysis to assess L1 performance
Provide weekly/monthly incident trend updates to stakeholders and management
Champions monitoring, release, deployment, checkout, and change management processes by consistently following runbooks/PCMs, works with support teams on improvements, and suggests enhancements wherever appropriate
Oversee operations of the assigned shift and report to the lead
Assist in preparing staffing schedules aligned to volume and productivity
Troubleshoot and provide client support for application issues including those arising from deployment activities or identified during post-deployment checkouts
Recognize severe events as they occur and engage Management immediately upon awareness of severe application degradation, issues detected during post-deployment checkouts, or critical change task failures
Document and update incident, deployment-related technical details (including comprehensive checkout results), and change task execution logs into the ServiceNow ticketing system

Fulltime

Apps Support Intmd Analyst

This support role requires experience within application support operations. The...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Preferably 5 to 9 years of work experience in the relevant field of enterprise application operations support
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Good understanding of application monitoring, L1 troubleshooting, L1 release and deployment processes, post-deployment validation/checkout procedures, and change task execution
Knowledge in tools like ITRS, Autosys, uDeploy, ServiceNow, and familiarity with common deployment tools and methodologies, including change management platforms
Strong analytical experience preferred
Experience in handling MIM calls and representing the L1 team will analysis
Experience in escalation handling
Experience in report generations and handling meetings
Experience in shift handovers and assignment of tasks and responsibilities
Basic understanding of batch operations and L1 deployment procedures, including pre-deployment checks, post-deployment checkouts, and the execution/monitoring of change tasks, in application support space

Job Responsibility

Provide RMC (Release Management and Checkout) Support for Citi’s application infrastructure
Accountable for achieving overall deliverables, ensuring SLAs, and achieving customer satisfaction
Perform regular reports and analysis to assess L1 performance
Provide weekly/monthly incident trend updates to stakeholders and management
Champions monitoring, release, deployment, checkout, and change management processes by consistently following runbooks/PCMs, works with support teams on improvements, and suggests enhancements wherever appropriate
Oversee operations of the assigned shift and report to the lead
Assist in preparing staffing schedules aligned to volume and productivity
Troubleshoot and provide client support for application issues including those arising from deployment activities or identified during post-deployment checkouts
Recognize severe events as they occur and engage Management immediately upon awareness of severe application degradation, issues detected during post-deployment checkouts, or critical change task failures
Document and update incident, deployment-related technical details (including comprehensive checkout results), and change task execution logs into the ServiceNow ticketing system

Fulltime

Security Managed Services Engineer II

As a Security Managed Services Engineer II at NTT DATA, you will be responsible ...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience with managed services handling security infrastructure
Working knowledge of ticketing tools, preferably ServiceNow
Proficiency in active listening, with techniques like paraphrasing and probing for further information
Excellent planning skills, able to anticipate and adjust to changing circumstances
Strong ability to communicate and engage across different cultures and social groups
Adaptability to changing conditions and flexibility in approach
Client-focused mindset, always putting their needs and positive experience first
A positive outlook and the ability to work well under pressure
Willingness to put in longer hours when necessary
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience

Job Responsibility

Ensure the operational integrity of clients' security infrastructures and systems
Monitor, identify, investigate, and resolve technical incidents and problems
Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA)
Actively manage work queues, perform operational tasks, and update tickets with resolution actions
Log incidents promptly and provide second-level support
Execute changes responsibly, flag risks and mitigation plans
Work closely with automation teams to optimize efforts and automate routine tasks
Audit incident and request tickets for quality, recommend improvements, and contribute to trend analysis reports
Assist L1 Security Engineers with triage and troubleshooting
Support project work when required

Fulltime

Cloud Managed Services Engineer II

Join a dynamic team as a Cloud Managed Services Engineer II, where you'll ensure...

Location

Thailand , Bangkok

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Windows Server Administration
Experience in Linux Server Administration
Experience in Virtualization Administration
Experience in Server Hardware
Experience in Storage Administration
Moderate experience in managed services
Knowledge of ticketing tools like ServiceNow
Knowledge of management agents
Knowledge of redundancy concepts
Knowledge of supported technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup

Job Responsibility

Proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests
Handle second-line support for incidents and requests with medium complexity
Ensure meeting service level agreements (SLAs)
Monitor work queues
Resolve incidents in a timely manner
Update tickets with the tasks performed
Identify and analyze issues before they impact clients
Provide second-level support
Work closely with other teams and clients to extend necessary support
Execute changes with identified risks and mitigation plans

What we offer

Workplace embraces diversity and inclusion
A place where you can grow, belong and thrive

Fulltime

Senior Software Engineer II

We’re not just building better tech. We’re rewriting how data moves and what the...

Location

India

Salary:

Not provided

Confluent

Expiration Date

Until further notice

Requirements

8+ years of hands-on software development experience
Experience building and operating large-scale systems
Solid understanding of basic systems operations (disk, network, operating systems, etc)
Experience running production services in the cloud
Strong fundamentals in distributed systems design and development
Solid fundamentals in concurrent and multi-threading programming
A self starter with the ability to work effectively in teams
Proactively identifying the symptoms of technical issues and reason about their causes
Timely shipping of deliverables
Ability to influence the team, peers and upper management in technology decisions

Job Responsibility

Work with a team of engineers and architects to help evolve the Confluent Platform
Technically drive the advancements in ever expanding CP Charter
Design and build tech to ensure the quality of deliverables
Crafting code for provisioning, rolling upgrades, scaling clusters, multi-region deployments, disaster recovery, and secure configuration management
Collaborating with cross-functional teams to drive the development of innovative solutions
Championing open-source community building initiatives
CP on-call - embedded tech to ensure debuggability and support across components are improved
make it self-serve issue fixes for customers and L1 support
Mentor a junior team of high-performing engineers
bring the latest K8S ecosystem to our CFK

What we offer

Remote-First Work
Robust Insurance Benefits
Flexible Time Away
The Best Teammates
Experience Ambassadors
Open and Honest Culture
Well-Being and Growth

Engineer - SD A&P Service Desk

This job role is responsible for the coordination, support, management, and exec...

Location

India , Noida

Salary:

Not provided

Ericsson

Expiration Date

Until further notice

Requirements

Education: MBA/B.E/ BTech or Graduate in Computer Science or Equivalent
Minimum years of relevant experience: 2+ Years
Enthusiasm for providing outstanding customer service
Strong decision making and problem-solving skills
Ability to work calmly under pressure
Ability to work independently and within a team environment
Highly organized, detail oriented and self-motivating
Creativity and Problem Solving, out of the box thinking
Able to work with many tasks simultaneously and keep track of it
Excellent knowledge of Microsoft Office, ITSM ticketing tool

Job Responsibility

Support logs, categorizes, prioritizes, tracks, and routes (i) incidents reported by users or (ii) alarms raised by monitoring tools
Respond to requests quickly and effectively via phone, chat, or email as per SLA defined in the process
Ensure that all detailed required (including Mandatory fields) for the issues are documented in the Ticketing system
L1 troubleshooting and provide support, resolve problems for the end user’s satisfaction as per SOP
Track tickets till resolution
Monitor the progress of escalated tickets
Engaging Incident Management to initiate Service restoration Team call (P1&P2 only)
Work with the Internal support teams to ensure that the users’ issues are fixed in a timely manner
Co-ordinate with team members, L2 ops in identifying new solutions for existing and unresolved issues

Senior Software Engineer II

The Confluent Platform Team is fully based out of India. Confluent Platform team...

Location

India

Salary:

Not provided

Confluent

Expiration Date

Until further notice

Requirements

8+ years of hands-on software development experience with the ability to anticipate future technical needs for the product and craft plans to realize them
Experience building and operating large-scale systems
Solid understanding of basic systems operations (disk, network, operating systems, etc)
Experience running production services in the cloud
Strong fundamentals in distributed systems design and development
Solid fundamentals in concurrent and multi-threading programming
A self starter with the ability to work effectively in teams
Proactively identifying the symptoms of technical issues and reason about their causes
Timely shipping of deliverables
Ability to influence the team, peers and upper management in technology decisions using effective communication and collaborative techniques

Job Responsibility

Work with a team of engineers and architects to help evolve the Confluent Platform
Technically drive the advancements in ever expanding CP Charter
Design and build tech to ensure quality of deliverables
Crafting code for provisioning, rolling upgrades, scaling clusters, multi-region deployments, disaster recovery, and secure configuration management
Collaborating with cross-functional teams to drive the development of innovative solutions
Championing open-source community building initiatives
Embedded tech to ensure debuggability and support across components are improved
Make it self-serve issue fixes for customers and L1 support
Mentor a junior team of high-performing engineers
Bring the latest K8S ecosystem to our CFK

What we offer

Remote-First Work
Robust Insurance Benefits
Flexible Time Away
The Best Teammates
Experience Ambassadors
Open and Honest Culture
Well-Being and Growth

New

Healthcare Assistant & Lead Healthcare Assistant

Are you passionate about supporting older people and making a meaningful differe...

Location

Ireland , Cork

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in elderly care is desirable but not essential (training may be provided)
QQI Level 5 in Healthcare Support or equivalent is an advantage
A caring, patient and respectful approach to supporting older people
Ability to work flexible shifts including days, nights, and weekends
Strong commitment to resident safety, dignity and wellbeing
Applicants must have legal entitlement to work in Ireland

Job Responsibility

Deliver person-centred care to residents with dignity and respect
Support residents with activities of daily living where required
Encourage independence and social engagement
Maintain a clean, safe and comfortable living environment
Build positive relationships with residents, families, and colleagues
Follow all health, safety and safeguarding procedures
Assist with compliance processes, inspections, and quality standards
Lead Healthcare Assistants will also assist in guiding care teams, supporting best practice, and helping maintain high standards of care delivery

What we offer

Flexible working hours to support work–life balance
Local employment opportunities within the Douglas, Cork area
Competitive rates of pay in line with experience and role
Supportive team environment with ongoing training and development
Employee wellbeing initiatives
Uniform provided
Free on-site parking
Meals provided while on duty

L1 Operations Manager II

Aramark

Location:
United States , Charlotte

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 29, 2026

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