L1 Operations Manager II Job at Aramark (Charlotte)

Apps Support Intmd Analyst

This support role requires experience within application support operations. The...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Preferably 5 to 9 years of work experience in the relevant field of enterprise application operations support
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Good understanding of application monitoring, L1 troubleshooting, L1 release and deployment processes, post-deployment validation/checkout procedures, and change task execution
Knowledge in tools like ITRS, Autosys, uDeploy, ServiceNow, and familiarity with common deployment tools and methodologies, including change management platforms
Strong analytical experience preferred
Experience in handling MIM calls and representing the L1 team will analysis
Experience in escalation handling
Experience in report generations and handling meetings
Experience in shift handovers and assignment of tasks and responsibilities
Basic understanding of batch operations and L1 deployment procedures, including pre-deployment checks, post-deployment checkouts, and the execution/monitoring of change tasks, in application support space

Job Responsibility

Provide RMC (Release Management and Checkout) Support for Citi’s application infrastructure
Accountable for achieving overall deliverables, ensuring SLAs, and achieving customer satisfaction
Perform regular reports and analysis to assess L1 performance
Provide weekly/monthly incident trend updates to stakeholders and management
Champions monitoring, release, deployment, checkout, and change management processes by consistently following runbooks/PCMs, works with support teams on improvements, and suggests enhancements wherever appropriate
Oversee operations of the assigned shift and report to the lead
Assist in preparing staffing schedules aligned to volume and productivity
Troubleshoot and provide client support for application issues including those arising from deployment activities or identified during post-deployment checkouts
Recognize severe events as they occur and engage Management immediately upon awareness of severe application degradation, issues detected during post-deployment checkouts, or critical change task failures
Document and update incident, deployment-related technical details (including comprehensive checkout results), and change task execution logs into the ServiceNow ticketing system

Fulltime

Apps Support Intmd Analyst

This support role requires experience within application support operations. The...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Preferably 5 to 9 years of work experience in the relevant field of enterprise application operations support
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Good understanding of application monitoring, L1 troubleshooting, L1 release and deployment processes, post-deployment validation/checkout procedures, and change task execution
Knowledge in tools like ITRS, Autosys, uDeploy, ServiceNow, and familiarity with common deployment tools and methodologies, including change management platforms
Strong analytical experience preferred
Experience in handling MIM calls and representing the L1 team will analysis
Experience in escalation handling
Experience in report generations and handling meetings
Experience in shift handovers and assignment of tasks and responsibilities
Basic understanding of batch operations and L1 deployment procedures, including pre-deployment checks, post-deployment checkouts, and the execution/monitoring of change tasks, in application support space

Job Responsibility

Provide RMC (Release Management and Checkout) Support for Citi’s application infrastructure
Accountable for achieving overall deliverables, ensuring SLAs, and achieving customer satisfaction
Perform regular reports and analysis to assess L1 performance
Provide weekly/monthly incident trend updates to stakeholders and management
Champions monitoring, release, deployment, checkout, and change management processes by consistently following runbooks/PCMs, works with support teams on improvements, and suggests enhancements wherever appropriate
Oversee operations of the assigned shift and report to the lead
Assist in preparing staffing schedules aligned to volume and productivity
Troubleshoot and provide client support for application issues including those arising from deployment activities or identified during post-deployment checkouts
Recognize severe events as they occur and engage Management immediately upon awareness of severe application degradation, issues detected during post-deployment checkouts, or critical change task failures
Document and update incident, deployment-related technical details (including comprehensive checkout results), and change task execution logs into the ServiceNow ticketing system

Fulltime

New

Security Managed Services Engineer II

As a Security Managed Services Engineer II at NTT DATA, you will be responsible ...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience with managed services handling security infrastructure
Working knowledge of ticketing tools, preferably ServiceNow
Proficiency in active listening, with techniques like paraphrasing and probing for further information
Excellent planning skills, able to anticipate and adjust to changing circumstances
Strong ability to communicate and engage across different cultures and social groups
Adaptability to changing conditions and flexibility in approach
Client-focused mindset, always putting their needs and positive experience first
A positive outlook and the ability to work well under pressure
Willingness to put in longer hours when necessary
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience

Job Responsibility

Ensure the operational integrity of clients' security infrastructures and systems
Monitor, identify, investigate, and resolve technical incidents and problems
Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA)
Actively manage work queues, perform operational tasks, and update tickets with resolution actions
Log incidents promptly and provide second-level support
Execute changes responsibly, flag risks and mitigation plans
Work closely with automation teams to optimize efforts and automate routine tasks
Audit incident and request tickets for quality, recommend improvements, and contribute to trend analysis reports
Assist L1 Security Engineers with triage and troubleshooting
Support project work when required

Fulltime

New

Cloud Managed Services Engineer II

Join a dynamic team as a Cloud Managed Services Engineer II, where you'll ensure...

Location

Thailand , Bangkok

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Windows Server Administration
Experience in Linux Server Administration
Experience in Virtualization Administration
Experience in Server Hardware
Experience in Storage Administration
Moderate experience in managed services
Knowledge of ticketing tools like ServiceNow
Knowledge of management agents
Knowledge of redundancy concepts
Knowledge of supported technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup

Job Responsibility

Proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests
Handle second-line support for incidents and requests with medium complexity
Ensure meeting service level agreements (SLAs)
Monitor work queues
Resolve incidents in a timely manner
Update tickets with the tasks performed
Identify and analyze issues before they impact clients
Provide second-level support
Work closely with other teams and clients to extend necessary support
Execute changes with identified risks and mitigation plans

What we offer

Workplace embraces diversity and inclusion
A place where you can grow, belong and thrive

Fulltime

Senior Software Engineer II

We’re not just building better tech. We’re rewriting how data moves and what the...

Location

India

Salary:

Not provided

Confluent

Expiration Date

Until further notice

Requirements

8+ years of hands-on software development experience
Experience building and operating large-scale systems
Solid understanding of basic systems operations (disk, network, operating systems, etc)
Experience running production services in the cloud
Strong fundamentals in distributed systems design and development
Solid fundamentals in concurrent and multi-threading programming
A self starter with the ability to work effectively in teams
Proactively identifying the symptoms of technical issues and reason about their causes
Timely shipping of deliverables
Ability to influence the team, peers and upper management in technology decisions

Job Responsibility

Work with a team of engineers and architects to help evolve the Confluent Platform
Technically drive the advancements in ever expanding CP Charter
Design and build tech to ensure the quality of deliverables
Crafting code for provisioning, rolling upgrades, scaling clusters, multi-region deployments, disaster recovery, and secure configuration management
Collaborating with cross-functional teams to drive the development of innovative solutions
Championing open-source community building initiatives
CP on-call - embedded tech to ensure debuggability and support across components are improved
make it self-serve issue fixes for customers and L1 support
Mentor a junior team of high-performing engineers
bring the latest K8S ecosystem to our CFK

What we offer

Remote-First Work
Robust Insurance Benefits
Flexible Time Away
The Best Teammates
Experience Ambassadors
Open and Honest Culture
Well-Being and Growth

New

Senior Software Engineer II

The Confluent Platform Team is fully based out of India. Confluent Platform team...

Location

India

Salary:

Not provided

Confluent

Expiration Date

Until further notice

Requirements

8+ years of hands-on software development experience with the ability to anticipate future technical needs for the product and craft plans to realize them
Experience building and operating large-scale systems
Solid understanding of basic systems operations (disk, network, operating systems, etc)
Experience running production services in the cloud
Strong fundamentals in distributed systems design and development
Solid fundamentals in concurrent and multi-threading programming
A self starter with the ability to work effectively in teams
Proactively identifying the symptoms of technical issues and reason about their causes
Timely shipping of deliverables
Ability to influence the team, peers and upper management in technology decisions using effective communication and collaborative techniques

Job Responsibility

Work with a team of engineers and architects to help evolve the Confluent Platform
Technically drive the advancements in ever expanding CP Charter
Design and build tech to ensure quality of deliverables
Crafting code for provisioning, rolling upgrades, scaling clusters, multi-region deployments, disaster recovery, and secure configuration management
Collaborating with cross-functional teams to drive the development of innovative solutions
Championing open-source community building initiatives
Embedded tech to ensure debuggability and support across components are improved
Make it self-serve issue fixes for customers and L1 support
Mentor a junior team of high-performing engineers
Bring the latest K8S ecosystem to our CFK

What we offer

Remote-First Work
Robust Insurance Benefits
Flexible Time Away
The Best Teammates
Experience Ambassadors
Open and Honest Culture
Well-Being and Growth

New

Technical Support Specialist

Provi is innovating the 240-billion dollar alcohol industry. We’re on a mission ...

Location

United States , Chicago; Austin

Salary:

64000.00 - 75000.00 USD / Year

Provi

Expiration Date

Until further notice

Requirements

Past technical support experience at a SaaS company
Experience with CRM software and technical tools such as Salesforce, Jira, Confluence
Ability to triage and troubleshoot issues independently and efficiently
Excellent organizational skills, verbal and written communication skills, and acute attention to detail
An analytical mind and a passion for problem-solving
An aptitude for explaining technical concepts to non-technical stakeholders

Job Responsibility

Serve as a technical escalation point within the Support team
responsibilities include incident diagnosis, root cause analysis, and troubleshooting technical issues related to active integrations
Escalate and collaborate on complex issues with Engineering teams when necessary
Efficiently address tickets related to our clients’ essential business functions, and maintain the ability to clearly communicate complicated technical issues and resolutions to both internal and external stakeholders
Independently prioritize issues based on defined criteria
Achieve team KPIs of a median Time to Resolution under 48 hours and First Response Time under 1 hour
Escalate and collaborate on complex issues with Engineering for quick resolution when necessary
Document customer interactions and resolutions accurately in our support ticketing system
Work with Support Leadership to recognize usage trends and opportunities for more efficient customer service
Collaborate cross-functionally with Product, National Implementations, and the Distributor team by logging feature enhancements, connecting with account managers, staying up-to-date on distributor offerings and industry trends, etc.

What we offer

Health insurance coverage
life and disability insurance
a retirement savings plan
parental leave
paid holidays
flexible paid time off (PTO)
401K with match
Commuter Perks
Employee Assistance Program
Unlimited PTO

Fulltime

New

Sales Consultant

As a Plush Sales Consultant in Kotara, you’ll turn product knowledge and relatio...

Location

Australia , Kotara

Salary:

Not provided

Plush Think Sofas

Expiration Date

Until further notice

Requirements

Previous sales experience, especially in furniture or other high-value categories like cars, jewellery, luxury goods, or travel
Energetic, positive attitude with enthusiasm—even during peak periods
Outstanding teamwork and communication skills that build trust with customers and colleagues
Openness to feedback and passion for growth—every customer interaction is a learning opportunity
Top organizational skills with strong multitasking abilities to keep sales flowing

Job Responsibility

Deliver a customer experience that makes Plush the first choice for sofas
Use expert sales techniques to achieve and exceed daily and weekly targets—your performance shapes your commission
Process sales orders quickly and accurately to keep every deal moving forward
Boost results with room solutions and add-on sales, increasing your commission with every new opportunity
Partner with your Showroom Manager for showroom excellence—visual merchandising and pricing that makes selling easy

What we offer

Competitive base salary paired with uncapped commission, letting top performers unlock exceptional earnings
Continuous training and skill development, equipping you to achieve and advance
A collaborative team culture focused on support and celebrating your wins
Ongoing training and professional development opportunities
A supportive, growth-focused team environment within an ASX-listed company

Fulltime

L1 Operations Manager II

Aramark

Location:
United States , Charlotte

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 29, 2026

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Location:United States , Charlotte

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Job Description:

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Requirements:

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