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L1 Network Support Engineer 24x7

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NTT DATA

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Location:
Czechia , Prague

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

As an L1 Network Support Engineer at NTT DATA, you will play a crucial role in maintaining clients' IT infrastructure. This entry-level position requires a basic understanding of networking technologies and ITSM tools. You will monitor systems, resolve incidents, and support project work. A CCNA Certification is required, along with fluency in English. Join us to make a difference!

Job Responsibility:

  • Providing managed services to ensure clients' IT infrastructure and systems remain operational
  • Proactively identifying, investigating, and resolving technical incidents and problems
  • Monitoring client infrastructure and solutions
  • Investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment
  • Providing telephonic, ITSM ticket or chat support
  • Executing maintenance activities like patching and configuration changes
  • Ensuring smooth shift handovers for continuous service
  • Identifying opportunities for optimization
  • Supporting project work and disaster recovery functions and tests
  • Ensuring incidents and requests are resolved efficiently and comprehensively, escalating when necessary
  • Helping update existing knowledge or to share valuable insights

Requirements:

  • Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP
  • Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s
  • Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
  • Good understanding of using ITSM tools and ITSM processes
  • Strong planning skills, considering possible changes and circumstances
  • A strong work ethic, including the capacity to put in longer hours when necessary
  • Adaptability to changing environments
  • A client-focused approach, creating positive client experiences throughout their journey
  • CCNA Certification or full knowledge
  • Fluent English Language
What we offer:
  • Education to the extent of agreement with the immediate supervisor
  • 5 weeks of vacation
  • 3 Sick-days per Year
  • Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year
  • Notebook and mobile phone including data tariff according to company standards
  • Contribution to the pension insurance or Long term investment product in the amount of CZK 1 000 monthly
  • Monthly budget with regards to the predefined benefits packages (Premium health care / Benefits Cafeteria System / Multisport card)
  • Refreshment in the office (coffee, tea, water) for free

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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