CrawlJobs Logo
STAFFVIRTUAL Logo STAFFVIRTUAL · IT - Administration

L1/L2 Service Desk Support

Philippines, Cebu City · Job Posted June 15, 2026
Apply Position
Job Link Share

Job Description

About the Client: Is a Managed IT Service Provider (MSP) in the Denver Metro area. They specialize in providing customers with end-to-end Information Technology (IT) services and support, including servers, networking, workstations, end-user support, remote monitoring and management, cloud backup and disaster recovery, network threat and mitigation strategies, and procurement services. Has been serving existing clients since 2002 with clients range from small and medium-size businesses across multiple industries and services. Overview: We seek a dedicated Service Desk Associate Tier 1/2 to join our team. The ideal candidate will have at least 2 years of experience in the IT industry and a strong foundation in network configuration and end-user troubleshooting. You will be responsible for ensuring top-notch customer service while resolving technical issues, providing support, and working collaboratively with our team and clients.

Job Responsibility

  • Answer and manage support calls with strong professionalism and customer service focus
  • Triage and address support requests via phone and ticket queues promptly
  • Monitor and resolve dashboard notifications related to backups, patch installations, antivirus detections, and other alerts
  • Provide daily troubleshooting and support for Windows desktop and server operating systems
  • Install and configure Microsoft Office 365 products, including user setup, password changes, and Outlook, Word, Excel, Teams, and OneDrive updates
  • Manage user setup, group memberships, and password changes in Active Directory
  • Support typical user programs like PDF Readers and browsers (Edge, Chrome, Firefox)
  • Conduct scheduled maintenance, computer cleanup, and system optimization for workstations and servers
  • Create, update, and maintain technical documentation in clear and comprehensive English
  • Utilize call scripts consistently while handling incoming calls and route non-technical inquiries appropriately

Requirements

  • At least 2-3 years of experience in the IT industry and a strong foundation in network configuration and end-user troubleshooting
  • Experience working in an MSP environment is a plus
  • Proficiency in troubleshooting and supporting Windows desktop, macOS, server operating systems and basic networking issues remotely
  • Knowledge of Active Directory, Office 365, and cloud-based applications
  • Strong knowledge of computer systems, networks, and software applications
  • Strong verbal and written communication skills to assist non-technical users effectively
  • Excellent problem-solving and analytical skills
  • Ability to work independently and efficiently in a remote work environment
  • Strong customer service mindset with a focus on user satisfaction

What we offer

  • Competitive compensation and benefits package
  • HMO Day 1 + FREE dependent coverage
  • Allowances
  • Attendance bonus
  • Company-provided work setup (laptop, monitor, accessories)
  • Training, career growth, and global exposure
  • A collaborative and supportive team culture
STAFFVIRTUAL - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

L1/L2 Service Desk Support

8 matching positions

It Service Desk & Dcm Engineer

The role is responsible to manage IT Service Desk and Data Center operational ac...
Location
Location
Greece , Pallini - Athens, Attiki
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Information Technology or a related field
  • At least 1 year of experience in the Service Desk domain with a proven track record
  • Experience in task management and in ticket recording tool (BMC Remedy ITSM)
  • Strong understanding of Server operating systems (Windows, Linux-Unix), software, and IT infrastructures
  • Familiarity with Networking and cloud solutions
  • Excellent analytical, technical, and problem-solving skills
  • Self-motivated with strong time-management & collaboration skills, with the ability to work under pressure
Job Responsibility
Job Responsibility
  • Administer, monitor, and support all data center solutions and IT infrastructure (internal and external), including system/application monitoring, incident/problem management, ticket handling (L1/L2), escalation based on severity and business impact, and collaboration with other teams
  • Oversee data center facility operations, including physical security, access control, maintenance coordination, and support for internal/external access requests
  • Analyze, design, and implement new data center installations, including capacity planning for power, cooling, space, and weight, and provide input on infrastructure requirements
  • Manage data storage and backup operations, ensuring data protection, access control, and fulfillment of data requests
  • Handle asset lifecycle management (LCM), including decommissioning/removal of equipment and secure destruction of failed or obsolete media (HDDs, backup tapes) via certified partners
  • Produce regular (weekly/monthly) operational and performance reports
What we offer
What we offer
  • Award-winning work environment - certified #1 Top Employer in Greece
  • Competitive pay, bonus & remuneration package
  • Private Health & Medical Insurance
  • Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
  • Unlimited access to learning resources and trainings
  • Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
  • Spirit of Vodafone Day: one day each quarter dedicated to your personal development
  • Extra days off: Vodafone Day, Family Day, Volunteering Day
  • Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
  • Special employee offers and discounts
  • Fulltime
Read More
Arrow Right

Mobility Service Desk Assistant Manager

We are seeking a skilled specialist to deliver first and second line technical s...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced in MDM platforms such as MobileIron, WS1, and emerging mobility tools
  • Skilled in troubleshooting across Windows, non‑Windows mobile OS, ActiveSync, network issues, and mobile infrastructure monitoring
  • Familiar with call‑logging systems such as ServiceNow and Remedy
  • Able to work effectively under pressure with strong organisational and problem‑solving abilities
  • A collaborative team player with excellent verbal and written communication skills
  • Knowledgeable in MAM, MCM, remote administration tools, and L1/L2 technical support environments (3–5 years preferred)
  • Possessing ITIL Foundation knowledge (certification preferred)
  • Demonstrating strong customer focus, attention to detail, and a commitment to efficiency and process excellence
Job Responsibility
Job Responsibility
  • Deliver first and second line technical support for mobile device management applications, ensuring all incidents and service requests are logged, resolved, and closed within defined SLAs
  • Conduct system health checks, maintain documentation for new and updated processes, and contribute to continuous improvement initiatives
  • Troubleshoot help desk and end‑user queries, providing timely resolution and escalating issues where necessary
  • Collaborate with internal teams, service managers, and stakeholders to provide world‑class customer service
  • Support Managed Services functions, ensuring operational excellence in line with agreed service standards
  • Liaise with resolver groups and external/internal partners to ensure seamless support and coordination
  • Participate proactively in innovation initiatives, process enhancements, and knowledge sharing
What we offer
What we offer
  • Exposure to enterprise‑level mobility technologies and advanced MDM tools
  • Opportunities to develop strong cross‑functional collaboration and customer‑facing capabilities
  • Experience working in a dynamic 24x7 operations environment with global stakeholders
  • Skill enhancement across incident management, process optimisation, and technical troubleshooting
  • A supportive environment that promotes learning, innovation, and continuous improvement
Read More
Arrow Right

IT Support Analyst (L1/L2) - Dutch Speaker

The Senior IT Support Associate role involves providing hands-on technical suppo...
Location
Location
Netherlands , Breda
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Good working and troubleshooting knowledge of Windows 10/11
  • Experience with an ITSM tool to update tickets on a daily basis, such as ServiceNow
  • Microsoft Active Directory knowledge and usage
  • Experience with Microsoft Office 365
  • Basic TCP/IP Networking Protocols
  • Setup of wireless handheld devices such as Apple iOS iPhone / iPad
  • Coordinate activities with Help Desk, Network Services, or other IS groups
  • Working proficiency in both Dutch and English is mandatory
Job Responsibility
Job Responsibility
  • To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications
  • To assist all our users with any logged IT related incident when called upon
  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible
  • escalating incidents to other support teams where necessary
  • To accurately record, update and document requests using the IT service desk system
  • To install and configure new IT equipment
  • To resolve incidents and upgrade different types of software and hardware
  • To resolve incidents with printers, copiers and scanners
  • To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
What we offer
What we offer
  • Our people are the most critical component of our long-term success and their health and well-being are our priority. You will enjoy a comprehensive, locally competitive benefits package
  • Fulltime
Read More
Arrow Right

Remote IT Support Engineer (L1/L2)

We are seeking a dedicated and customer-focused Remote IT Support Engineer (L1/L...
Location
Location
India , Chandigarh
Salary
Salary:
Not provided
cogniter.com Logo
Cogniter Technologies
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2–5 years of experience in a helpdesk, service desk, or remote IT support environment
  • Working knowledge of Windows 10/11 and macOS environments
  • Familiarity with Microsoft 365 and/or Google Workspace
  • Experience using ticketing systems such as Jira Service Desk, Zendesk, or similar platforms
  • Strong verbal and written communication skills
  • Customer-oriented approach with solid problem-solving abilities
  • Ability to stay organized and composed in a fast-paced support environment
  • High school diploma or equivalent (required)
  • Certifications such as CompTIA A+, ITIL Foundation, or equivalent are a plus
Job Responsibility
Job Responsibility
  • Respond to user support requests via phone, email, chat, and ticketing systems within defined SLAs
  • Perform first-level troubleshooting and strive for first-call resolution using established standard operating procedures
  • Resolve common IT issues, including: Password resets and user access management
  • Printer and peripheral troubleshooting
  • VPN and Wi-Fi connectivity issues
  • Software installation, configuration, and updates
  • Accurately document incidents, troubleshooting steps, and resolutions in the ticketing system
  • Escalate complex or unresolved issues to the L2 support team with detailed technical notes
  • Assist end users with routine IT tasks and promote IT best practices
  • Fulltime
Read More
Arrow Right
New

Help Desk Analyst II

We are looking for a Help Desk Analyst II to join a team in Illinois in a contra...
Location
Location
United States , Bartlett
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in IT support, infrastructure support, network support, or a closely related technical role
  • Working knowledge of Windows operating systems, including Windows 10, with some exposure to Windows server environments
  • Ability to troubleshoot hardware, desktop software, and network connectivity issues in a structured and efficient manner
  • Familiarity with core networking concepts such as TCP/IP, DNS, DHCP, and VLANs
  • Experience supporting technologies such as Cisco switches, Cisco access points, printers, WiFi, and other end-user devices
  • Exposure to firewall administration or support, with Palo Alto experience preferred
  • Understanding of service desk workflows, ticket management, and customer-focused technical support practices
  • Ability to learn quickly and perform effectively in a hands-on L1/L2 support environment
Job Responsibility
Job Responsibility
  • Provide front-line and second-level technical support for desktop systems, laptops, and end-user technology in both on-site and remote settings
  • Diagnose and resolve issues involving workstations, peripherals, wireless connectivity, printers, and other network-attached equipment
  • Support daily operations of network hardware by assisting with switches, routers, wireless access points, and related connectivity concerns
  • Manage service desk requests, document troubleshooting steps, and ensure timely follow-up through ticket resolution
  • Assist with user account support and routine administrative tasks within Active Directory and Windows-based environments
  • Help maintain secure and stable systems by supporting patching activities, endpoint protection tools, antivirus measures, and basic firewall-related tasks
  • Contribute to backup monitoring and support basic recovery procedures to help maintain business continuity
  • Escalate more complex technical incidents when needed while continuing to communicate clearly with users and internal IT teams
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

IT Support Analyst

Robert Half is seeking a skilled and customer-focused IT Support Analyst to prov...
Location
Location
United States , Irvine
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-3 Years of experience
  • M365, SaaS, AD
  • Windows/Mac OS Exp. (Blended Environment)
  • Troubleshooting printers issues, wi-fi, basic network connectivity
  • L1/L2 Ticketing issues
  • Proven experience in Tier 1/2 IT support or similar role
  • Strong knowledge of Windows and macOS operating systems
  • Hands-on experience with Microsoft 365 and Active Directory administration
  • Familiarity with mobile device management (MDM) solutions
  • Experience supporting mobile devices (iOS/Android) in a corporate environment
Job Responsibility
Job Responsibility
  • Resolving escalated service desk issues
  • Supporting end users across multiple platforms
  • Maintaining secure and efficient IT operations
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
Read More
Arrow Right

Automation Lead

The Automation Lead will define and execute the Digital Workplace automation str...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Define a Digital Workplace automation roadmap aligned to customer experience, operations, and transformation goals
  • Identify automation opportunities across Service Desk, endpoint/EUC, collaboration, identity/access, and device lifecycle
  • Drive a platform-first approach using reusable patterns (runbooks, remediation catalog, orchestration, policy-based automation)
  • Establish automation intake, prioritization, and governance aligned to NTT DATA standards
  • Use DeX platforms (e.g., Nexthink, Aternity, 1E, Lakeside, Microsoft-based telemetry or similar) to proactively detect and prioritize experience issues
  • Automate remediation scripts and “one-to-many” fixes at scale (performance, stability, login delays, Wi-Fi/VPN issues, crashes)
  • Implement experience scoring/XLAs and link improvements to ticket reduction and productivity outcomes
  • Build closed-loop automation: DeX → ITSM → orchestration → endpoint remediation → validation
  • Lead automation on ServiceNow (preferred): Flow Designer, IntegrationHub, Orchestration, CMDB alignment, Virtual Agent, Knowledge, Performance Analytics (where applicable)
  • Build equivalent automation patterns for Freshworks/Remedy/other ITSM tools as required
Read More
Arrow Right

Equity Derivatives Applications Support Senior Analyst

Engineer the future of global finance. At Citi, our Tech team doesn’t just suppo...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong proficiency in SQL, with significant hands-on experience with Sybase, KDB, Oracle or a similar enterprise-level database
  • Proven troubleshooting skills in a distributed systems environment, including Unix/Linux, Windows, and various middleware technologies (e.g., Tibco, Solace, Kafka)
  • Demonstrable experience in a front-office application support or production services role within a financial institution
  • In-depth knowledge and practical application of ITIL concepts are mandatory
  • Ability to perform effectively under pressure and prioritize tasks in a fast-paced trading environment
  • A proactive and analytical approach to problem-solving
Job Responsibility
Job Responsibility
  • Provide timely and effective L1/L2 application support for the Equities Derivatives trading desk, ensuring all issues are logged, tracked, and resolved in line with SLAs
  • Troubleshoot and resolve complex technical issues across a distributed architecture (Unix/Linux, Windows, Sybase, Middleware) to minimize business impact by working
  • Manage the full lifecycle of production incidents, from initial detection and investigation to resolution, root cause analysis, and the implementation of preventative measures
  • Support and monitor critical intraday and end-of-day processes for Risk, PnL, and market data generation (e.g., volatility surfaces, credit curves, borrow curves, IR curves)
  • Collaborate closely with development teams to escalate bugs, manage software releases, and contribute to the continuous improvement of the platform
  • Communicate system status, issue updates, and resolution summaries clearly and concisely to business and technology stakeholders
  • Adhere strictly to ITIL best practices for Incident Management, Problem Management, and Change Management
  • Participate in weekend support rotas, application deployments, and disaster recovery tests as required
What we offer
What we offer
  • 27 days annual leave (plus bank holidays)
  • A discretional annual performance related bonus
  • Private Medical Care & Life Insurance
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
  • Fulltime
Read More
Arrow Right