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L1 Compute Support Engineer

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Hewlett Packard Enterprise

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Location:
Bulgaria , Sofia

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

L1 Compute Support Engineer with Italian role providing remote service, customer access, pre-sales, post-sales, and service delivery. Technical teams focus on solving various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Job Responsibility:

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options
  • Resolve incoming internal or external businesses and end user's problems via telephone and e-support
  • Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
  • Proactively assist customers to avoid or reduce problem occurrence
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting
  • Engage team members for support as required to ensure internal or external business and end user SLA demands are met
  • Begin to partner with and assist the Sales Pursuit team

Requirements:

  • Excellence in verbal and written English and Italian
  • 0-1 year experience in relevant technologies and customer environments
  • Relevant industry qualification where applicable
  • Experience in troubleshooting in a technical environment
  • Excellent analytical and problem solving skills
  • Software and hardware knowledge of computing, storage and peripheral devices
  • Advanced proficiency with case management databases and tools
  • Superior customer service skills
  • Phone and remote support experience
  • E-support experience

Nice to have:

  • Accountability
  • Action Planning
  • Active Learning
  • Active Listening
  • Business Growth
  • Business Planning
  • Coaching
  • Commercial Acumen
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Experience Strategy
  • Customer Solutions
  • Data Analysis Management
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Long Term Planning
  • Managing Ambiguity
What we offer:
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Career development programs
  • Access to broad portfolio of HPE technologies
  • Global network of partners and customers

Additional Information:

Job Posted:
November 25, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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