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L&D Team Leader

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Impellam Group

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Location:
United Kingdom , Luton

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Guidant Global is launching an exciting new Learning & Development Administration Managed Service within the defence sector. As part of this brand‑new team build, we're looking for a highly organised, people‑focused L&D Team Leader to oversee the day‑to‑day operation of this high‑profile service. You'll lead a team of six L&D Coordinators, ensure the successful delivery of more than 16,000 training bookings per year, and act as the key operational link between internal stakeholders and suppliers.

Job Responsibility:

  • Lead, support and mentor a team of up to 6 L&D Coordinators
  • Run regular 1:1s, identify development needs, and build capability
  • Ensure strong coverage and balanced workload across the team
  • Oversee daily workflow: training requests, enrolments, cancellations, rebookings
  • Monitor SLAs, data integrity and service quality
  • Step in to support hands‑on admin work when required
  • Improve SOPs, processes and reporting workflows
  • Act as the primary operational contact for the client's L&D Advisor
  • Lead weekly and monthly service review meetings
  • Deliver MI, performance insights and risk updates
  • Support supplier‑related queries with the Supplier Relationship Manager
  • Drive QA standards across the service
  • Encourage team innovation and smarter ways of working
  • Contribute to the set‑up and evolution of this new service line

Requirements:

  • 3+ years in operations, managed services or service delivery
  • Experience leading and developing people
  • Strong analytical skills and organisational capability
  • Excellent written communication
  • Proficient in Excel and PowerPoint
  • Eligibility for Security Clearance (SC)

Nice to have:

  • Experience in L&D or training administration
  • MSP/shared services background
  • Project management exposure
  • Defence/public sector experience
  • Comfortable working in high‑volume, process‑driven environments
What we offer:

Attractive Benefits Package

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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