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Guidant Global is launching an exciting new Learning & Development Administration Managed Service within the defence sector. As part of this brand‑new team build, we're looking for a highly organised, people‑focused L&D Team Leader to oversee the day‑to‑day operation of this high‑profile service. You'll lead a team of six L&D Coordinators, ensure the successful delivery of more than 16,000 training bookings per year, and act as the key operational link between internal stakeholders and suppliers.
Job Responsibility:
Lead, support and mentor a team of up to 6 L&D Coordinators
Run regular 1:1s, identify development needs, and build capability
Ensure strong coverage and balanced workload across the team
Oversee daily workflow: training requests, enrolments, cancellations, rebookings
Monitor SLAs, data integrity and service quality
Step in to support hands‑on admin work when required
Improve SOPs, processes and reporting workflows
Act as the primary operational contact for the client's L&D Advisor
Lead weekly and monthly service review meetings
Deliver MI, performance insights and risk updates
Support supplier‑related queries with the Supplier Relationship Manager
Drive QA standards across the service
Encourage team innovation and smarter ways of working
Contribute to the set‑up and evolution of this new service line
Requirements:
3+ years in operations, managed services or service delivery
Experience leading and developing people
Strong analytical skills and organisational capability
Excellent written communication
Proficient in Excel and PowerPoint
Eligibility for Security Clearance (SC)
Nice to have:
Experience in L&D or training administration
MSP/shared services background
Project management exposure
Defence/public sector experience
Comfortable working in high‑volume, process‑driven environments