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KYC Technology Business Senior Analyst

https://www.citi.com/ Logo

Citi

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Location:
Costa Rica , Heredia

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The KYC (Know your Customer) Technology Senior Business Analyst is a senior position in the compliance organization responsible for liaising between compliance, business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team.

Job Responsibility:

  • Conduct thorough analysis of compliance and business needs and challenges related to KYC processes and translate these needs into clear, concise, and actionable business requirements
  • Design and develop technical solutions to address identified business needs and collaborate with technology teams to ensure that solutions are feasible and efficient
  • Act as a liaison between compliance, business and technology stakeholders with an ability to communicate technical information in a clear and understandable way to non-technical audience
  • Management multiple workstreams and projects related to KYC technology enhancements and support the development of business cases and justification for proposed solutions
  • Ensure that solutions align with regulatory requirements and internal policies and identify and mitigate potential risks associated with KYC technology changes & implementations
  • Configuration of KYC rules and workflows in a SaaS application with oversight and progress tracking of junior staff members on-site
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

  • 3-5 years of experience in business analysis or systems analysis
  • 5+ years in AML (anti-money laundering)/KYC from a business or compliance perspective
  • Configuration experience with SaaS vendor product (Fenergo) preferred
  • Excellent verbal and written communication skills
  • Demonstrated expertise in stakeholder management, presenting and using business requirement tools e.g. Jira, confluence
  • Proven ability to manage complex and variable issues with substantial potential impact by weighing various action plans and balancing potentially conflicting needs
  • Agile qualifications as product owner or scrum master
  • ICA or ACAMS qualification preferred
  • Bachelor's degree/University degree or equivalent experience

Nice to have:

  • Configuration experience with SaaS vendor product (Fenergo) preferred
  • ICA or ACAMS qualification preferred

Additional Information:

Job Posted:
December 28, 2025

Work Type:
Hybrid work
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