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360 Resourcing Solutions Logo 360 Resourcing Solutions · Banking

Kyc Specialist

United Kingdom · Job Posted May 11, 2026
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Job Description

We founded iamproperty to do the things no one else was doing, but we've grown because we have the best people. It's our team who drive our success and help make our culture unique, creative, and filled with personality. With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates. We currently have over 700 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed! From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We're already working with over 6,000 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients.

Job Responsibility

  • Engage and support our clients through the compliance process by phone or email ensuring that Identification checks are completed within our SLA
  • Deal effectively with risk profile outcomes, ensuring a prompt review and resolution to any concerns
  • Ensure HMRC guidelines and iamsold's Standard Operating Procedures are adhered to
  • Report any suspicious activity or High-Risk files to the Reporting Circle, always maintaining confidentiality
  • Provide guidance to colleagues in relation to any queries or concerns, promptly reporting any issues to the KYC Team Leader
  • Actively participate in meetings when required to review updates on regulatory changes, identify risks, consider unusual anti-money laundering situations, and agree solutions and ways forward

Requirements

  • Excellent telephone manner and confidence with telephone-based communication
  • Have experience with objection handling and resolving complex issues, making considered decisions based on risk
  • Effective communication skills both written and spoken
  • Demonstrate excellent levels of customer service
  • Be able to work to tight deadlines and manage your own workload effectively to achieve KPI's

What we offer

  • Private Counselling with a weekly confidential helpline available
  • Simplyhealth private healthcare plan
  • £150 Wellbeing Allowance per year
  • Working elsewhere policy (4 weeks per year)
  • Hybrid working
  • Buy and sell annual leave scheme (up to 3 days per year)
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