KYC Operations Training Specialist Job at Citi (Heredia)

Job Description

The KYC Operations Training Specialist will primarily oversee and drive the training of KYC Operations staff both in technical processes and soft skills, will also act as a support for new joiners and the needs of the wider operations. We are looking for someone who believes they can clearly transfer knowledge to trainees, improve the way training is delivered and can simplify the complex learning for new recruits. Someone up to the challenge of a constantly changing and demanding environment while ensuring controls are maintained at all times.

Job Responsibility

Management and delivery of the New Hire KYC Foundation Course for Global KYC Operations
Identify skill gaps on an on-going basis (for both Technical and Soft skills)
Design / amend training material and assessments accordingly using the most appropriate learning interventions
Maintain adequate controls: tracking learning and attendance, on time publishing of training invites, new hire follow ups, publishing training material
Ensure that all learning and development deliverables / queries / requests are delivered on time and to the highest standard
Deliver training to all business levels
operations to senior managers
Develop and maintain good client relationships
Remain informed of business strategy changes and of new policy, process and technology enhancements and develop necessary training material
Deliver and support structured training programs aligned to business, compliance, and operational requirements
Manage day-to-day training administration, processes, and procedures
Maintain, prepare, and review training materials and documentation to ensure accuracy and consistency
Apply learning principles and modern learning practices to enhance training effectiveness
Identify, manage, escalate, and resolve training-related risks and issues
Ensure adherence to internal policies, regulatory requirements, and control procedures
Support continuous improvement of training processes and operational execution
Communicate clearly and professionally with participants, peers, and partners
Build collaborative relationships to support effective training delivery
Support alignment with shared objectives across training and operational teams
Act with integrity, accountability, and ethical judgment at all times
Focus on outcomes while maintaining quality, accuracy, and compliance
Demonstrate credibility and reliability in a high-trust environment

Requirements

2-5 years of experience in learning & talent development
90% English Spoken Required
Ability and knowledge on developing and delivering training materials / experiences for all levels on the organization
Capable of building effective networking at all levels
Knowledge in technology based learning is an advantage
KYC / AML knowledge is a strong advantage
Ability to work effectively with MS Office applications
Bachelor's degree/University degree OR equivalent experience
High School Diploma or equivalent
2-3 years of relevant experience in training, learning operations, or a related environment
Knowledge of: Learning principles and training best practices
Training processes, procedures, and administration
Training products, services, and documentation management
Must have intermediate Excel skills, including data analysis, formulas (e.g., VLOOKUP, PivotTables), and basic reporting
Proven ability to manage risks and issues in an operational environment
Experience working in a dynamic, fast-paced training operation
Strong accountability, ethics, and results orientation

Nice to have

Knowledge in technology based learning is an advantage
KYC / AML knowledge is a strong advantage
Bachelor's degree or equivalent experience
Exposure to: Financial services products or operational environments
Compliance, policy, and regulatory frameworks
Business processes, systems, and training tools
Demonstrated communication and relationship-management skills
Ability to adapt to changing priorities and multiple perspectives
Intermediate experience influencing, collaborating, or supporting initiatives without direct authority

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KYC Operations Training Specialist

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