KYC Operations Team Lead Job at Adyen (Madrid)

KYC Operations Lead Analyst

The KYC Operations Lead Analyst role is responsible for leading AML monitoring, ...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Extensive KYC work experience
Bachelor's degree/University degree or equivalent experience
Strong leadership and communication skills
Solid understanding of the banking industry and its specific challenges
Knowledge of EU country regulations and reporting obligations
Effective planning, risk management and stakeholder management
Proficient in Microsoft Excel and PowerPoint
Previous project management experience desired

Job Responsibility

Serve as primary point of contact for Know Your Client (KYC), representing KYC in various governance forums
Assist with assessing regulatory reporting requirements for client legal entities and liaise with internal Compliance personnel on the application of KYC policy
Responsible for the tracking and reporting of workstreams relating to country specific regulatory requirement
Interact with internal stakeholders on AML-related risk issues
Prepare client-specific KYC-related analyses, as required
Operate with a limited level of direct supervision
Exercise independence of judgement and autonomy
Act as SME to senior stakeholders and/or other team members
Appropriately assess risk when business decisions are made

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Team Lead - Onboarding Operations

Adyen is seeking a results-driven leader to manage the APAC Onboarding Operation...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

Experienced leader with 1-4 years of people management in operations or compliance within financial services or payments
Skilled at managing regional delivery while collaborating with global peers and leadership
Deep knowledge of KYC, KYB, and CDD practices, including regulatory requirements across APAC markets
Proven ability to lead transformation and implement scalable operational improvements
Analytical and structured, with strong experience using data to guide decisions
Confident communicator who builds alignment across Compliance, Product, and Commercial teams
Comfortable representing APAC at a global level, contributing to strategic discussions and process standardization
Pragmatic, proactive, and outcome-oriented in solving operational challenges

Job Responsibility

Lead and develop the APAC Onboarding Operations team, ensuring quality, speed, and compliance across all markets
Drive regional execution in APAC, building scalable, compliant frameworks aligned with Adyen’s global onboarding strategy
Collaborate with global peers and leadership to shape the future of onboarding operations, sharing regional insights and co-developing global standards
Lead process transformation and automation projects to improve efficiency and control across regions
Use operational data to monitor performance, identify patterns, and deliver measurable improvements
Maintain audit readiness through strong documentation, clear ownership, and consistent application of policies
Partner with Compliance, Product, and Commercial teams to resolve bottlenecks and balance risk with business impact
Represent APAC in global leadership discussions, ensuring regional needs are understood and reflected in global decisions
Develop a high-performing team culture rooted in accountability, clarity, and continuous improvement

Customer Support Team Lead

The Support Lead is a new role within Lightyear and will oversee the Support & P...

Location

Estonia , Tallinn

Salary:

Not provided

Conclusive Financial

Expiration Date

Until further notice

Requirements

5+ years’ experience in customer support or operations, ideally in a regulated financial firm or fintech
Proven experience leading and developing support or operations teams
Strong grasp of KPIs, performance tracking, and continuous improvement
Solid understanding of customer operations and related areas like KYC, KYB, FinCrime, Product, and Compliance
Hands-on experience streamlining workflows, reducing contact volumes, and improving efficiency
Skilled in using data and dashboards to identify issues and drive better outcomes
Experience with quality reviews, coaching, and feedback loops
Comfortable working cross-functionally to align processes and priorities
Strong operational judgment with attention to accuracy, speed, and customer impact
Curious, proactive mindset focused on scalable, customer-centered solutions

Job Responsibility

Lead, coach, and inspire the Support team to deliver exceptional customer experiences
Build a collaborative, accountable, high-performance culture
Create clarity in expectations, KPIs, and success metrics for the team and individual contributors
Perform regular 1:1s, team ceremonies and performance reviews when needed, providing structured feedback and clear paths for growth
Support career development and internal progression through mentoring, skill-building, and recognition
Oversee daily support and payment operations for accuracy, empathy, and compliance
Manage core metrics: response time, first touch resolution rate, and customer satisfaction
Implement new operational efficiency and quality frameworks with trackable performance KPIs that build accountability and trust
Drive efficiency and contact reduction through root-cause analysis and process improvement
Partner with Product, Engineering, and Compliance to create scalable, seamless customer journeys and drive tangible improvements to customer outcomes

What we offer

A competitive startup package with stock options that vest monthly after a one-year cliff
Brand new office in Tallinn (Kalamaja)
Flexible working hours
A flexible approach to working remotely (2 remote days per week)
Private health insurance
All the usual office facilities, including free tea, coffee & snacks
Dog-friendly office
Bike parking and showers

Head of KYC Operations

Head of KYC Operations – Austin – Full Time – Financial Services / Fintech. Are ...

Location

United States , Austin

Salary:

Not provided

Orbis Consultants

Expiration Date

Until further notice

Requirements

10+ years of experience in Operations—preferably in KYC/AML, compliance, financial crime, or fintech/financial services
8+ years of leadership experience, including managing large-scale, multi-location teams
Proven track record of building efficient, compliant, and scalable operations
Deep knowledge of regulatory environments across the Americas
Skilled in data analytics platforms (e.g., Looker, Superset) to drive operational performance
Strategic thinker and problem-solver who thrives in fast-paced, ambiguous environments
Exceptional communicator, collaborator, and people leader

Job Responsibility

Set the strategic direction for KYC operations in the Americas, balancing regulatory compliance with customer-centric growth
Lead and inspire a team of 150+ people across multiple countries, including in-house and outsourced operations
Oversee the quality, speed, cost, and compliance of all onboarding and KYC-related processes
Build a scalable, data-driven KYC function — improving false positives/negatives, SLA adherence, and case resolution quality
Collaborate closely with Product, Compliance, and Risk teams to ensure alignment on strategy, regulatory obligations, and innovation in financial crime prevention
Develop team leadership and people strategy, enhancing career development, engagement, and performance metrics
Manage external vendors, budget oversight, and reporting at a senior executive level

What we offer

Competitive relocation package is available

Fulltime

KYC Operations Analyst

The Service market and Banking KYC Operation is an AML/KYC support and control f...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

1-2 years' experience in banking, finance, or law
Experience in control/risk or Compliance (AML/KYC) function
Knowledge of European Union regulatory KYC/AML requirements
University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law
Proficient use of Microsoft Applications (Word, Excel, Access, PPT)
Excellent written and verbal communication skills
Customer Services orientated
Strong research skills
Accuracy and strong attention to detail
Ability to multitask and prioritize

Job Responsibility

Create the KYC Record in the KYC system sourcing information from internal and external sources
Proactively interact with relationship management teams and compliance to update system with information
Review information from internal and external sources for company news
Validate the information within the KYC Record and CIP document
Complete KYC Record incorporating local regulatory requirements / Global BSU Standards and policies
Take responsibility for KYC Record and associated documentation completion from initiation to approval
Maintain BSU tool current
Report workflow progress to supervisor
Ensure KYC workflow tool is kept up to date
Meet agreed daily targets for KYC Record review

Fulltime

Head of KYC Operations

Head of KYC Operations – Austin – Full Time – Financial Services / Fintech. Are ...

Location

United States , Austin

Salary:

Not provided

Orbis Consultants

Expiration Date

Until further notice

Requirements

10+ years of experience in Operations—preferably in KYC/AML, compliance, financial crime, or fintech/financial services
8+ years of leadership experience, including managing large-scale, multi-location teams
Proven track record of building efficient, compliant, and scalable operations
Deep knowledge of regulatory environments across the Americas
Skilled in data analytics platforms (e.g., Looker, Superset) to drive operational performance
Strategic thinker and problem-solver who thrives in fast-paced, ambiguous environments
Exceptional communicator, collaborator, and people leader

Job Responsibility

Set the strategic direction for KYC operations in the Americas, balancing regulatory compliance with customer-centric growth
Lead and inspire a team of 150+ people across multiple countries, including in-house and outsourced operations
Oversee the quality, speed, cost, and compliance of all onboarding and KYC-related processes
Build a scalable, data-driven KYC function — improving false positives/negatives, SLA adherence, and case resolution quality
Collaborate closely with Product, Compliance, and Risk teams to ensure alignment on strategy, regulatory obligations, and innovation in financial crime prevention
Develop team leadership and people strategy, enhancing career development, engagement, and performance metrics
Manage external vendors, budget oversight, and reporting at a senior executive level

What we offer

Competitive relocation package is available

Fulltime

Workforce Management Lead, Risk Operations

We are looking for an experienced and strategic Workforce Management Lead to dri...

Location

United States , Bay Area

Salary:

135800.00 - 245400.00 USD / Year

Block

Expiration Date

Until further notice

Requirements

8+ years of experience in Workforce Management, Operations, or Strategic Workforce Planning roles
5+ years of people management experience
Expertise in forecasting and capacity planning in complex environments
Moderate knowledge of KYC, AML, and Sanctions compliance
Proficiency in using spreadsheet tools such as Google Sheets and Excel, with the ability to create complex staffing models
Experience collaborating with diverse teams and managing key partner relationships
Demonstrated written and verbal communication skills, evidenced by delivering comprehensive reports and presentations to senior management that have influenced strategic decisions in operations
Experience analyzing workforce data to drive decision-making, with experience increasing operational efficiency through data-driven workforce adjustments and recommendations
Advanced analytical skills, including the ability to perform variance analysis, and developing forecasting models to inform strategic workforce planning decisions that result in a material improvement in operational efficiency

Job Responsibility

Develop and implement capacity plans and staffing models to support existing lines of business and new product launches within Compliance Operations
Forecast, schedule, and optimize staffing across multiple compliance work streams, ensuring adherence to process-specific Service level agreements and the absence of backlogs
Lead projects to create daily dashboard reporting for team leaders and managers, enhancing performance management and alert/case routing at the analyst level
Collaborate with cross-functional teams, including Product, Finance, and Compliance Analytics, to develop strategic workforce management solutions and improve forecasting models
Partner with Block vendor management teams to ensure seamless ramp-up/ramp-down and meet interval KPIs and contractual Service level agreements for our managed service providers
Use statistical methodologies and BI tools to analyze performance trends and drive data-informed decision-making
Present insights to senior and executive management, ensuring timely escalation of resourcing shortfalls based on forecasting

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Fulltime

Head of Customer Due Diligence, APAC

As part of our regional growth, we are looking for a strategic and experienced l...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

8+ years of experience in Operations (preferably Onboarding, KYC/CDD, Risk) or Compliance within financial services, fintech, banking, investment banking, or consulting
3+ years of second line people management experience (leading managers or team leads) and building high-performing teams across regions and functions
A strategic, operational, and hands-on leader who can translate regulatory and business requirements into actionable, scalable solutions
Exceptional at influencing and aligning stakeholders across regions, functions, and seniority levels through clear, confident communication
Growth-oriented, focused on optimizing processes, building scalable solutions, and driving individual and team development
Comfortable navigating ambiguity and evolving environments, balancing commercial and risk priorities
Deeply merchant-focused, keeping the merchant experience at the core of every decision, process, and solution
Willing to travel regionally and globally as required

Job Responsibility

Lead and coach a high-performing Onboarding and CDD team across Singapore and Bangalore, including Team Leads, empowering them to grow in CDD knowledge and leadership skills
Recruit and expand the function as needed to support regional growth, ensuring consistent coverage and capability across locations
Track and evaluate team performance against key metrics and global/regional OKRs, driving continuous improvement
Define and execute the regional CDD strategy, ensuring alignment with global policies while addressing APAC-specific regulatory and commercial needs
Serve as a senior escalation point for internal and external stakeholders, providing guidance on complex cases and critical decisions
Collaborate with Commercial teams to balance risk and business objectives, enabling pragmatic and compliant decision-making
Partner with Compliance, Operations, and Product teams to improve processes, identify automation opportunities, and implement scalable solutions
Represent the APAC CDD function in regional and global initiatives, translating customer feedback and operational insights into actionable improvements

KYC Operations Team Lead

Adyen

Location:
Spain , Madrid

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 05, 2026

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Job Description:

Job Responsibility:

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