KYC Operations Team Lead Job at Adyen (Madrid)

Afc Operations Team Lead

We are looking for a dynamic Lead to join our AFC Operations Department to ensur...

Location

Spain , Madrid

Salary:

Not provided

N26

Expiration Date

Until further notice

Requirements

Several years with relevant banking experience in Anti Financial Crime
Strong leadership and team management skills
Experience on German AML/CTF regulation and handling reporting to BaFin
Bachelor’s degree (ideally in law, business or finance) preferred, but not essential
Knowledge use of MS Office (G suits) skills for Excel and Word
In-depth understanding of Anti-Financial Crime regulations and compliance standards
You are fluent in English spoken and written
Deliver with quality and keep confidentiality
Maintain an analytical mindset, willingness of thinking out of the box and appetite for learning
You are detail oriented, diligent and reliable

Job Responsibility

Leading and managing a team of analysts and investigators
Ensuring timely and accurate investigation of suspicious activities and reporting
Overseeing daily operations to ensure compliance with regulatory standards
Monitoring and reporting on the effectiveness of AFC controls
Coordinating with other departments to implement and enforce/improve AFC policies
Developing and implementing process improvements to enhance operational efficiency
Support responding to audits and regulatory inquiries as needed
Fostering a culture of continuous learning and professional development within the team
Promoting teamwork and collaboration to achieve shared objectives

What we offer

Accelerate your career growth
competitive personal development budget
work from home budget
discounts to fitness & wellness memberships
language apps
public transportation
Premium subscription on personal N26 bank account
subscriptions for friends and family members
additional day of annual leave for each year of service
high degree of autonomy

Fulltime

New

Team Lead, CDD Risk (Onboarding)

In this role, you’ll oversee the onboarding of new and existing merchants, asses...

Location

India , Bengaluru

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

You are a seasoned people leader with 10+ years of proven experience in the risk, operations or compliance industry
You have a firm grasp and understanding of AML, KYC, PCI, Scheme rules and internal controls
You are extremely detail oriented, organized and have the ability to multitask effectively
You are people oriented and know your way around growing individual contributors ranging from juniors to seniors
You are able to work independently, while at the same time being a strong collaborator, working and connecting with colleagues and developing ideas to improve effective teamwork / client onboarding
You take initiative, ownership and are committed to challenging the status quo in a critical, professional and effective manner
You are a self-starter who enjoys a fast-paced environment and is able to execute ideas / initiatives effectively
You have strong analytical and stakeholder management skills while believing that efficiency is key to operational excellence
You are a data-driven person who works well and understands with ease, making use of data to drive changes and decision making
You are someone with great foresight who thinks strategically when executing initiatives and conducting your planning

Job Responsibility

Lead a team responsible for the onboarding and risk assessments of new and existing clients
ensuring compliance and handling escalations / frictions efficiently and effectively
Risk assessments towards onboarding of clients - both new and existing clients who wish to expand with Adyen in accordance with regulations and internal KYC procedures
Lead and drive process improvements, provide insights and guidance towards these initiatives
Evaluate existing procedures and processes developed internally, challenging the efficacy of the processes to optimize end-to-end our merchant’s onboarding processes
Provide advice and assistance to Commercial and product teams, with the end goal of increasing customer satisfaction and improving our automation rates respectively
Ensuring continuous team growth and competence improvements

Fulltime

KYC Operations Senior Group Manager - Director

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of experience in relevant field
Master's degree preferred
Proven experience in managing and leading large teams, including direct reports and potentially multiple sub-teams
Demonstrated ability to operate at a senior level, influencing stakeholders and driving strategic initiatives
Experience in leading and executing complex projects, particularly those related to regulatory compliance, process improvement, or system enhancements
Strong understanding of financial crime risks, including money laundering, terrorist financing, sanctions, and fraud. Ability to conduct robust risk assessments
Capacity to develop and implement long-term strategies for KYC operations and compliance
Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure
Excellent verbal and written communication skills to articulate complex issues to senior management, regulators, and team members
Proven ability to build and maintain effective relationships with internal and external stakeholders, including business units, legal, compliance, internal audit, and regulators

Job Responsibility

Oversee Global Screening Operations (GSO) to manage and disposition Sanctions and Anti-Money Laundering (AML) screening alerts (real-time, batch, and re-screening) across Services, Markets, Banking, USCC, and Wealth
Direct the Enterprise-Wide Review (EWR) team to identify client profiles across KYC systems and business lines, ensuring holistic Client Due Diligence (CDD) reviews are completed for high-risk clients
Oversees the SMB KYC Name Screening Centralized unit, responsible for processing batch screening work-items within the Citi KYC system
Serve as the Senior Lead for screening operational risk management and regulatory commitments, providing global leadership for cross-sector AML programs by strengthening controls, escalating key risks, and ensuring regulatory-aligned execution for the functions managed
Lead the design and implementation of global operational capacity and productivity framework to ensure an effective and sustainable end-to-end KYC process across the KYC Business Support Unit (BSU) and ensure global compliance with KYC standards
Develop, manage, and continuously optimize productivity strategies in accordance with global standards and partner with business and Compliance to ensure throughput is accurately reflected
Work with global operational teams to set productivity targets at a global, regional, hub, satellite, team lead and individual level
Lead impact analysis assessment sessions related to technology change requirements, operational procedures and processes, Citi external clients, Business Risk and Controls, etc
Ensure adequate capacity planning/workload prioritization across Regional BSU Hubs and Satellites relative to identified targets, SLAs and Regulatory commitments and participate in management forums for establishing vision and setting management strategy relating to the KYC Program
Lead AML KYC projects and transformation programs that improve operational productivity, manage critical project activities, inter-dependencies, risk components, progress communication, coordination, and collaboration across teams / KYC commitments

Fulltime

Kyc Operations Senior Group Manager

The KYC Operations Senior Group Manager a senior management-level position respo...

Location

United States , Tampa

Salary:

170000.00 - 300000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

15+ years of experience in relevant field
Master's degree preferred
Proven experience in managing and leading large teams, including direct reports and potentially multiple sub-teams
Demonstrated ability to operate at a senior level, influencing stakeholders and driving strategic initiatives
Experience in leading and executing complex projects, particularly those related to regulatory compliance, process improvement, or system enhancements
Strong understanding of financial crime risks, including money laundering, terrorist financing, sanctions, and fraud. Ability to conduct robust risk assessments
Capacity to develop and implement long-term strategies for KYC operations and compliance
Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure
Excellent verbal and written communication skills to articulate complex issues to senior management, regulators, and team members
Proven ability to build and maintain effective relationships with internal and external stakeholders, including business units, legal, compliance, internal audit, and regulators

Job Responsibility

Oversee Global Screening Operations (GSO) to manage and disposition Sanctions and Anti-Money Laundering (AML) screening alerts (real-time, batch, and re-screening) across Services, Markets, Banking, USCC, and Wealth
Direct the Enterprise-Wide Review (EWR) team to identify client profiles across KYC systems and business lines, ensuring holistic Client Due Diligence (CDD) reviews are completed for high-risk clients
Oversees the SMB KYC Name Screening Centralized unit, responsible for processing batch screening work-items within the Citi KYC system
Serve as the Senior Lead for screening operational risk management and regulatory commitments, providing global leadership for cross-sector AML programs by strengthening controls, escalating key risks, and ensuring regulatory-aligned execution for the functions managed
Lead the design and implementation of global operational capacity and productivity framework to ensure an effective and sustainable end-to-end KYC process across the KYC Business Support Unit (BSU) and ensure global compliance with KYC standards
Develop, manage, and continuously optimize productivity strategies in accordance with global standards and partner with business and Compliance to ensure throughput is accurately reflected
Work with global operational teams to set productivity targets at a global, regional, hub, satellite, team lead and individual level
Lead impact analysis assessment sessions related to technology change requirements, operational procedures and processes, Citi external clients, Business Risk and Controls, etc
Ensure adequate capacity planning/workload prioritization across Regional BSU Hubs and Satellites relative to identified targets, SLAs and Regulatory commitments and participate in management forums for establishing vision and setting management strategy relating to the KYC Program
Lead AML KYC projects and transformation programs that improve operational productivity, manage critical project activities, inter-dependencies, risk components, progress communication, coordination, and collaboration across teams / KYC commitments

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards

Fulltime

KYC Operations Senior Group Manager

The KYC Operations Senior Group Manager a senior management-level position respo...

Location

Poland , Warsaw

Salary:

510000.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

15+ years of experience in relevant field
Master's degree preferred
Proven experience in managing and leading large teams, including direct reports and potentially multiple sub-teams.
Demonstrated ability to operate at a senior level, influencing stakeholders and driving strategic initiatives.
Experience in leading and executing complex projects, particularly those related to regulatory compliance, process improvement, or system enhancements.
Strong understanding of financial crime risks, including money laundering, terrorist financing, sanctions, and fraud. Ability to conduct robust risk assessments.
Capacity to develop and implement long-term strategies for KYC operations and compliance.
Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.
Excellent verbal and written communication skills to articulate complex issues to senior management, regulators, and team members.
Proven ability to build and maintain effective relationships with internal and external stakeholders, including business units, legal, compliance, internal audit, and regulators.

Job Responsibility

Oversee Global Screening Operations (GSO) to manage and disposition Sanctions and Anti-Money Laundering (AML) screening alerts (real-time, batch, and re-screening) across Services, Markets, Banking, USCC, and Wealth.
Direct the Enterprise-Wide Review (EWR) team to identify client profiles across KYC systems and business lines, ensuring holistic Client Due Diligence (CDD) reviews are completed for high-risk clients.
Oversees the SMB KYC Name Screening Centralized unit, responsible for processing batch screening work-items within the Citi KYC system.
Serve as the Senior Lead for screening operational risk management and regulatory commitments, providing global leadership for cross-sector AML programs by strengthening controls, escalating key risks, and ensuring regulatory-aligned execution for the functions managed.
Lead the design and implementation of global operational capacity and productivity framework to ensure an effective and sustainable end-to-end KYC process across the KYC Business Support Unit (BSU) and ensure global compliance with KYC standards
Develop, manage, and continuously optimize productivity strategies in accordance with global standards and partner with business and Compliance to ensure throughput is accurately reflected
Work with global operational teams to set productivity targets at a global, regional, hub, satellite, team lead and individual level
Lead impact analysis assessment sessions related to technology change requirements, operational procedures and processes, Citi external clients, Business Risk and Controls, etc.
Ensure adequate capacity planning/workload prioritization across Regional BSU Hubs and Satellites relative to identified targets, SLAs and Regulatory commitments and participate in management forums for establishing vision and setting management strategy relating to the KYC Program
Lead AML KYC projects and transformation programs that improve operational productivity, manage critical project activities, inter-dependencies, risk components, progress communication, coordination, and collaboration across teams / KYC commitments

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Service Team Lead I

Uber Taiwan is looking for detail-oriented Team Lead to join our Payment Complia...

Location

Taiwan , Taipei City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Experience in banking, Finance, E-comm, Marketplace AML/KYC
At least 1 year of people management experience
Basic project management skills
Proficiency in Google Suite
Communication, punctual, problem-solving, coaching & development, empathy, operational excellence, stakeholder management

Job Responsibility

Manage team performance and drive results
Lead, coach, mentor, and motivate employees
Partner with Recruiting team on hiring
Functional knowledge of area leading and act as a subject matter expert
Spend percentage of time process work in functional area
Address and resolve escalations
Maintain stakeholder relationships
Drive accountability on policies and other guidelines
Support project work and improvements on processes
Oversee AML audits or investigations and make recommendations to relevant clients

Fulltime

Wealth KYC Operations Manager - Assistant Vice President

The KYC Operations Manager is an intermediate management-level position responsi...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of experience leading teams preferred
Ability to analyze results and identify strengths and opportunities
Experience in creating and implementing processes that result in improved business performance
Ability to work independently, prioritize and work diligently under pressure
Ability to effectively communicate with multiple lines of business and multiple layers of management
Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
Navigates complexity to create clear, often unique solutions
Demonstrate exceptional organizational skills
Performance record with a history of increased responsibility, and task / project delivery
Proven ability to make sound business decisions

Job Responsibility

Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
Provide people management and development responsibilities and ensure team service level standards are met
Liaise with Compliance department and senior management within business units supported
Oversee new client onboarding and implement process enhancements to improve client onboarding experience
Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
Monitor account refresh activity daily to ensure regulatory/document requirements are met
Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
Has the ability to operate with a limited level of direct supervision

Fulltime

Team lead - CDD Risk, Customer Onboarding

We are looking for a CDD Direct Customer Onboarding Team Lead to join our Custom...

Location

Netherlands , Amsterdam

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

2 to 5 years of formal people management experience in the risk, operations or compliance environments
firm grasp and understanding of AML, KYC, PCI, Scheme rules and internal controls
extremely detail oriented, organized and have the ability to multitask effectively
people oriented and know your way around growing individual contributors
able to work independently, while at the same time being a strong collaborator, working and connecting with colleagues and developing ideas to improve effective teamwork / client onboarding
take initiative, ownership and are committed to challenging the status quo in a critical, professional and effective manner
self-starter who enjoys a fast-paced environment and is able to execute ideas / initiatives effectively
strong analytical and stakeholder management skills while believing that efficiency is key to operational excellence
data-driven person who works well and understands with ease, making use of data to drive changes and decision making
someone with great foresight who thinks strategically when executing initiatives and conducting your planning

Job Responsibility

Lead and develop a team responsible for onboarding and ongoing risk assessments of new and existing merchants, ensuring compliance and handling escalations efficiently
Set clear expectations, monitor KPIs, SLAs and quality to ensure timely, high-quality delivery across the onboarding lifecycle
Manage individual and team performance through 1:1s, coaching, and reviews, supporting continuous development and accountability
Drive a performance culture focused on speed, quality, and customer experience while balancing regulatory and commercial needs
Identify skill gaps and create structured development plans to support growth and team scalability
Lead process improvement initiatives, challenge existing procedures collaborating with Compliance, Product, Sales, and Account Management
Use data to inform decisions, prioritize initiatives, and measure impact on efficiency, risk quality, and customer experience
Collaborate with regional and global teams to share best practices and drive alignment while respecting regional nuances
Foster a motivated, engaged, and safe team environment, encouraging ownership, accountability, and continuous improvement

Select Country

KYC Operations Team Lead

Job Description

Job Responsibility

Requirements

Looking for more opportunities?