KYC Operations Senior Manager Job at Citi (Heredia)

Senior Product Manager - Compliance

We're looking for a Senior Product Manager to lead the Compliance team, building...

Location

Australia , Melbourne

Salary:

Not provided

Easygo Gaming

Expiration Date

Until further notice

Requirements

5+ years of product management experience
3+ years in compliance, fintech, regulated industries, or trust & safety
Proven experience shipping high-quality products in regulated or compliance-heavy environments
Strong ability to translate complex regulatory requirements into user-friendly product experiences
Deep understanding of KYC/AML processes, identity verification, or risk management systems
Excellent stakeholder management skills, particularly with legal, compliance, and operations teams
Comfortable operating in fast-paced, high-growth environments with ambiguity, evolving requirements, and cross-functional dependencies
Data-informed decision-maker with strong analytical and research skills

Job Responsibility

Define and execute the product strategy for KYC flows, verification systems, and compliance tooling across multiple markets
Build and maintain a clear, outcome-driven roadmap aligned with regulatory requirements and business goals
Partner with Legal & Compliance (LNC) and Responsible Gambling to translate regulatory requirements into scalable product solutions
Design and optimise compliance operations tooling used by internal teams to manage risk, verify users, and enforce policies
Lead discovery, validation, and execution of responsible gambling features and risk management systems
Prioritise initiatives effectively, balancing regulatory deadlines, operational efficiency, and user experience
Collaborate with engineering, design, data, operations, and legal teams to deliver compliant, high-quality experiences
Establish and champion compliance product best practices as the team scales
Communicate strategy, trade-offs, and decisions clearly to both technical and non-technical stakeholders
Navigate multi-market complexity and understand how varying regulatory frameworks impact product decisions

What we offer

High-Impact Role: Own end-to-end strategy and execution within your domain
Product at the Core: Join a culture that deeply values product thinking and user-centric design
Global Reach: Build products used by millions across international markets
Autonomy & Ownership: Operate with a high degree of trust and accountability
Innovate at Speed: Move fast, learn quickly, and help shape how we build at scale

Fulltime

KYC Operations Lead Analyst

The KYC Operations Lead Analyst role is responsible for leading AML monitoring, ...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Extensive KYC work experience
Bachelor's degree/University degree or equivalent experience
Strong leadership and communication skills
Solid understanding of the banking industry and its specific challenges
Knowledge of EU country regulations and reporting obligations
Effective planning, risk management and stakeholder management
Proficient in Microsoft Excel and PowerPoint
Previous project management experience desired

Job Responsibility

Serve as primary point of contact for Know Your Client (KYC), representing KYC in various governance forums
Assist with assessing regulatory reporting requirements for client legal entities and liaise with internal Compliance personnel on the application of KYC policy
Responsible for the tracking and reporting of workstreams relating to country specific regulatory requirement
Interact with internal stakeholders on AML-related risk issues
Prepare client-specific KYC-related analyses, as required
Operate with a limited level of direct supervision
Exercise independence of judgement and autonomy
Act as SME to senior stakeholders and/or other team members
Appropriately assess risk when business decisions are made

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Head of KYC Operations

Head of KYC Operations – Austin – Full Time – Financial Services / Fintech. Are ...

Location

United States , Austin

Salary:

Not provided

Orbis Consultants

Expiration Date

Until further notice

Requirements

10+ years of experience in Operations—preferably in KYC/AML, compliance, financial crime, or fintech/financial services
8+ years of leadership experience, including managing large-scale, multi-location teams
Proven track record of building efficient, compliant, and scalable operations
Deep knowledge of regulatory environments across the Americas
Skilled in data analytics platforms (e.g., Looker, Superset) to drive operational performance
Strategic thinker and problem-solver who thrives in fast-paced, ambiguous environments
Exceptional communicator, collaborator, and people leader

Job Responsibility

Set the strategic direction for KYC operations in the Americas, balancing regulatory compliance with customer-centric growth
Lead and inspire a team of 150+ people across multiple countries, including in-house and outsourced operations
Oversee the quality, speed, cost, and compliance of all onboarding and KYC-related processes
Build a scalable, data-driven KYC function — improving false positives/negatives, SLA adherence, and case resolution quality
Collaborate closely with Product, Compliance, and Risk teams to ensure alignment on strategy, regulatory obligations, and innovation in financial crime prevention
Develop team leadership and people strategy, enhancing career development, engagement, and performance metrics
Manage external vendors, budget oversight, and reporting at a senior executive level

What we offer

Competitive relocation package is available

Fulltime

KYC Operations Analyst

The Service market and Banking KYC Operation is an AML/KYC support and control f...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

1-2 years' experience in banking, finance, or law
Experience in control/risk or Compliance (AML/KYC) function
Knowledge of European Union regulatory KYC/AML requirements
University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law
Proficient use of Microsoft Applications (Word, Excel, Access, PPT)
Excellent written and verbal communication skills
Customer Services orientated
Strong research skills
Accuracy and strong attention to detail
Ability to multitask and prioritize

Job Responsibility

Create the KYC Record in the KYC system sourcing information from internal and external sources
Proactively interact with relationship management teams and compliance to update system with information
Review information from internal and external sources for company news
Validate the information within the KYC Record and CIP document
Complete KYC Record incorporating local regulatory requirements / Global BSU Standards and policies
Take responsibility for KYC Record and associated documentation completion from initiation to approval
Maintain BSU tool current
Report workflow progress to supervisor
Ensure KYC workflow tool is kept up to date
Meet agreed daily targets for KYC Record review

Fulltime

Senior Engineering Manager - Risk

Our mission is to build the intelligent, automated systems and operational tools...

Location

United States; Canada , San Francisco; New York; Portland

Salary:

239000.00 - 298800.00 USD / Year

Mercury

Expiration Date

Until further notice

Requirements

9+ years of software development experience
3–5+ years of engineering management in a high-scale tech environment
AI/ML expertise—you’ve built and launched applied AI products (from LLMs to traditional ML models), shipping them from 0→1 and scaling 1→10 in production environments
Proven success building large-scale backend distributed systems, ideally involving integrations and decision automation
Experience with or curiosity about KYC, AML, risk, or compliance systems in financial services or fintech
A track record of raising the bar for quality and reliability, balancing shipping speed with technical excellence
Strong communication and leadership skills—you can inspire engineers, partner across functions, and adapt your management style to the moment
The ability to hire, retain, and develop exceptional technical talent
A pragmatic builder’s mindset: you believe beautiful systems are those that work, adapt, and last

Job Responsibility

Lead teams (4–8 engineers each) responsible for account onboarding, KYC/KYB, AML, and fraud detection decisioning and workflows, and operational tooling
Apply AI/ML—from traditional models to large language models—to unlock faster, real-time bank account application approvals. This work sits on the critical business path, directly driving efficiency and revenue growth
Partner with Product, Risk, and Data teams to design and deliver scalable systems that balance user experience with compliance rigor
Shape the next generation of our KYC and risk platforms—reliable, resilient, and easy to extend as regulations and business needs evolve
Create a strong culture of operational excellence, with measurable improvements to uptime, accuracy, and system quality
Build, mentor, and grow engineering talent
help managers and senior engineers level up technically and organizationally
Drive clarity amid complexity: translating between regulatory nuance and technical execution
Foster collaboration across teams to align on priorities, simplify interfaces, and make the whole system more maintainable and elegant

What we offer

base salary
equity
benefits

Fulltime

Senior Product Manager - Anti Financial Crime

Solaris is a tech company with a full German banking license. Our Banking-as-a-S...

Location

Germany , Berlin

Salary:

Not provided

Solarisbank

Expiration Date

Until further notice

Requirements

At least 3 years of experience as a Product Manager or a similar profession and have knowledge of agile methodologies
Existing knowledge in the area of KYC or financial crime prevention is a big plus
Experienced in managing the entire lifecycle of highly technical products from feature development through maintenance to retirement
Enjoy managing a large group of stakeholders and their product requirements, while you think and decide data driven and KPI-based
Excellent communication skills (written and verbal) in English

Job Responsibility

Own and drive the vision, strategy and priorities of Solaris’ “Customer Vetting and fraud detection” products and define its value proposition together with the other product people involved in the Identity & AFC product group
In charge of keeping the backlog prioritized, transparent to all stakeholders and well understood by the development team so they can deliver effectively
Work closely with internal stakeholders, including account management, compliance, technology and customer support teams, to ensure a seamless and compliant integration of fraud prevention and detection processes into the overall business operations
Have a strong data-driven mindset and know how to facilitate data in order to take product decisions
Up-to-date with industry trends, regulatory changes, and emerging technologies and act as an internal expert for fraud prevention

What we offer

Home office budget
Learning & development budget of €1000 per year and a transparent growth framework to support your career goals
Competitive salary and a variable remuneration program
Monthly meal allowance
Deutschland ticket subsidy
28 vacation days, increasing by 2 days after 2 years and 3 days after 3 years with Solaris
Opportunity to work abroad for up to 12 weeks per year

Workforce Management Lead, Risk Operations

We are looking for an experienced and strategic Workforce Management Lead to dri...

Location

United States , Bay Area

Salary:

135800.00 - 245400.00 USD / Year

Block

Expiration Date

Until further notice

Requirements

8+ years of experience in Workforce Management, Operations, or Strategic Workforce Planning roles
5+ years of people management experience
Expertise in forecasting and capacity planning in complex environments
Moderate knowledge of KYC, AML, and Sanctions compliance
Proficiency in using spreadsheet tools such as Google Sheets and Excel, with the ability to create complex staffing models
Experience collaborating with diverse teams and managing key partner relationships
Demonstrated written and verbal communication skills, evidenced by delivering comprehensive reports and presentations to senior management that have influenced strategic decisions in operations
Experience analyzing workforce data to drive decision-making, with experience increasing operational efficiency through data-driven workforce adjustments and recommendations
Advanced analytical skills, including the ability to perform variance analysis, and developing forecasting models to inform strategic workforce planning decisions that result in a material improvement in operational efficiency

Job Responsibility

Develop and implement capacity plans and staffing models to support existing lines of business and new product launches within Compliance Operations
Forecast, schedule, and optimize staffing across multiple compliance work streams, ensuring adherence to process-specific Service level agreements and the absence of backlogs
Lead projects to create daily dashboard reporting for team leaders and managers, enhancing performance management and alert/case routing at the analyst level
Collaborate with cross-functional teams, including Product, Finance, and Compliance Analytics, to develop strategic workforce management solutions and improve forecasting models
Partner with Block vendor management teams to ensure seamless ramp-up/ramp-down and meet interval KPIs and contractual Service level agreements for our managed service providers
Use statistical methodologies and BI tools to analyze performance trends and drive data-informed decision-making
Present insights to senior and executive management, ensuring timely escalation of resourcing shortfalls based on forecasting

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Fulltime

Head of KYC Operations

Head of KYC Operations – Austin – Full Time – Financial Services / Fintech. Are ...

Location

United States , Austin

Salary:

Not provided

Orbis Consultants

Expiration Date

Until further notice

Requirements

10+ years of experience in Operations—preferably in KYC/AML, compliance, financial crime, or fintech/financial services
8+ years of leadership experience, including managing large-scale, multi-location teams
Proven track record of building efficient, compliant, and scalable operations
Deep knowledge of regulatory environments across the Americas
Skilled in data analytics platforms (e.g., Looker, Superset) to drive operational performance
Strategic thinker and problem-solver who thrives in fast-paced, ambiguous environments
Exceptional communicator, collaborator, and people leader

Job Responsibility

Set the strategic direction for KYC operations in the Americas, balancing regulatory compliance with customer-centric growth
Lead and inspire a team of 150+ people across multiple countries, including in-house and outsourced operations
Oversee the quality, speed, cost, and compliance of all onboarding and KYC-related processes
Build a scalable, data-driven KYC function — improving false positives/negatives, SLA adherence, and case resolution quality
Collaborate closely with Product, Compliance, and Risk teams to ensure alignment on strategy, regulatory obligations, and innovation in financial crime prevention
Develop team leadership and people strategy, enhancing career development, engagement, and performance metrics
Manage external vendors, budget oversight, and reporting at a senior executive level

What we offer

Competitive relocation package is available

Fulltime

KYC Operations Senior Manager

Citi

Location:
Costa Rica , Heredia

Category:
Finance

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 25, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for KYC Operations Senior Manager

Senior Product Manager - Compliance

KYC Operations Lead Analyst

Head of KYC Operations

KYC Operations Analyst

Senior Engineering Manager - Risk

Senior Product Manager - Anti Financial Crime

Workforce Management Lead, Risk Operations

Head of KYC Operations

KYC Operations Senior Manager

Citi

Location:Costa Rica , Heredia

Category:Finance

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:November 25, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for KYC Operations Senior Manager

Senior Product Manager - Compliance

KYC Operations Lead Analyst

Head of KYC Operations

KYC Operations Analyst

Senior Engineering Manager - Risk

Senior Product Manager - Anti Financial Crime

Workforce Management Lead, Risk Operations

Head of KYC Operations

Location:
Costa Rica , Heredia

Category:
Finance

Contract Type:
Employment contract

Job Posted:
November 25, 2025