Kyc Operations Senior Manager Director

• Lead and inspire high-performing KYC Operations teams within a rapidly evolving, AI-enabled banking environment, fostering a culture of excellence, accountability, and innovation
• Drive large-scale transformation initiatives by leveraging artificial intelligence, automation, and advanced analytics to enhance client onboarding, due diligence, outreach, and regulatory compliance processes
• Partner cross-functionally with Operations, Technology, Compliance, Risk, and Business stakeholders to modernize KYC capabilities while maintaining a robust and effective control environment
• Develop and execute strategic priorities that balance risk management, operational efficiency, and scalable growth across global KYC operations
• Ensure effective implementation of an operating model for capacity planning, productivity, and performance management, ensuring sustainable, end-to-end KYC processes across Citi Operations locations
• Set and monitor productivity targets across all levels, driving consistent performance and accountability
• Establish and continuously optimize global productivity frameworks, partnering with Business and Compliance to ensure accurate throughput measurement and alignment with regulatory and internal standards
• Lead impact assessments related to technology changes, process enhancements, client implications, and risk/control considerations, ensuring seamless implementation and minimal disruption
• Represent KYC Operations in senior management forums, contributing to the overall vision, governance, and strategic direction of the KYC program
• Collaborate with global core functions (e.g., Re-Engineering, Business Solutions, Controls, and Business Management) on process improvements, system releases, and executive reporting
• Promote a strong risk and control culture by appropriately assessing risks in decision-making, safeguarding the firm’s reputation, and ensuring compliance with applicable laws, regulations, and internal policies
• Drive transparency, accountability, and ethical conduct by effectively escalating and managing control issues and ensuring teams adhere to the highest standards
• Strengthen a culture of simplicity, client-centricity, and responsible risk management, fostering collaboration, transparency, and a strong sense of belonging across teams

• 15+ years of relevant experience in Retail and Wealth Management, with deep expertise in Financial Crimes compliance and hands-on operational leadership in AML/KYC
• Proven leader of large, multicultural, and geographically dispersed teams, with direct oversight of multi-country operations
• Strong track record of managing complex operational environments, delivering AML production targets, and ensuring rigorous quality control across global teams
• Experienced in driving large-scale transformation initiatives, including the integration of artificial intelligence and automation to enhance efficiency and effectiveness
• Exceptional leadership and influencing skills, with demonstrated success in building, developing, and managing high-performing teams
• Excellent verbal and written communication skills, with the ability to effectively engage stakeholders at all levels
• Established ability to build and manage internal partnerships, with a track record of leading and sustaining enterprise-wide change initiatives
• Highly analytical with strong attention to detail, enabling sound decision-making in complex environments
• Self-driven, organized, and methodical, with a strong focus on execution and results
• Collaborative team player with the ability to foster a positive and inclusive team culture
• Strategic thinker with a product-oriented mindset
• adept at translating problems into actionable solutions and challenging the status quo to drive innovation
• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Master's degree preferred

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays