KYC Operations Senior Group Manager - Director

• Oversee Global Screening Operations (GSO) to manage and disposition Sanctions and Anti-Money Laundering (AML) screening alerts (real-time, batch, and re-screening) across Services, Markets, Banking, USCC, and Wealth
• Direct the Enterprise-Wide Review (EWR) team to identify client profiles across KYC systems and business lines, ensuring holistic Client Due Diligence (CDD) reviews are completed for high-risk clients
• Oversees the SMB KYC Name Screening Centralized unit, responsible for processing batch screening work-items within the Citi KYC system
• Serve as the Senior Lead for screening operational risk management and regulatory commitments, providing global leadership for cross-sector AML programs by strengthening controls, escalating key risks, and ensuring regulatory-aligned execution for the functions managed
• Lead the design and implementation of global operational capacity and productivity framework to ensure an effective and sustainable end-to-end KYC process across the KYC Business Support Unit (BSU) and ensure global compliance with KYC standards
• Develop, manage, and continuously optimize productivity strategies in accordance with global standards and partner with business and Compliance to ensure throughput is accurately reflected
• Work with global operational teams to set productivity targets at a global, regional, hub, satellite, team lead and individual level
• Lead impact analysis assessment sessions related to technology change requirements, operational procedures and processes, Citi external clients, Business Risk and Controls, etc
• Ensure adequate capacity planning/workload prioritization across Regional BSU Hubs and Satellites relative to identified targets, SLAs and Regulatory commitments and participate in management forums for establishing vision and setting management strategy relating to the KYC Program
• Lead AML KYC projects and transformation programs that improve operational productivity, manage critical project activities, inter-dependencies, risk components, progress communication, coordination, and collaboration across teams / KYC commitments

• 15+ years of experience in relevant field
• Master's degree preferred
• Proven experience in managing and leading large teams, including direct reports and potentially multiple sub-teams
• Demonstrated ability to operate at a senior level, influencing stakeholders and driving strategic initiatives
• Experience in leading and executing complex projects, particularly those related to regulatory compliance, process improvement, or system enhancements
• Strong understanding of financial crime risks, including money laundering, terrorist financing, sanctions, and fraud. Ability to conduct robust risk assessments
• Capacity to develop and implement long-term strategies for KYC operations and compliance
• Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure
• Excellent verbal and written communication skills to articulate complex issues to senior management, regulators, and team members
• Proven ability to build and maintain effective relationships with internal and external stakeholders, including business units, legal, compliance, internal audit, and regulators
• A track record of identifying inefficiencies and implementing effective solutions to streamline KYC operations

Master's degree preferred