KYC Operations Manager, Citi

Citi

Location:
Costa Rica, Heredia

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The KYC Operations Manager is responsible for providing full leadership and direction to a team of employees to deliver Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting services. The role involves overseeing KYC operations, managing client onboarding processes, ensuring compliance, and leading a team to meet service level standards.

Job Responsibility:

Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
Provide people management and development responsibilities and ensure team service level standards are met
Liaise with Compliance department and senior management within business units supported
Oversee new client onboarding and implement process enhancements to improve client onboarding experience
Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
Monitor account refresh activity daily to ensure regulatory/document requirements are met
Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members
Ability to manage teams
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Requirements:

5-8 years of experience Operations Management
Bachelor’s degree (or equivalent) in business administration, or related field
Two or more years of proven experience in an operations management role
Strong budget development and oversight skills
Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
Highly trained in conflict management and business negotiation processes
Quality & Procedures Experience will be taking in consideration
KYC Knowledge
90% English Level
85% or more of Quality Scores on current role (three months average)
KYC / AML Background
Relevant experience is required
Time management, presentation skills, detailed oriented, analytical thinking, problem solver
Soft skills such as feedback, coaching, high communication skills, team player
Quality and Procedures knowledge is a plus
1 year on current role
CPWM background is a plus
Availability to work from 8 AM to 5 PM

Nice to have:

Quality & Procedures knowledge
CPWM background

Additional Information:

Job Posted:
August 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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KYC Operations Manager