KYC Operations Analyst

• Develop, maintain, and optimize dashboards, trackers, and reports to support operational decision-making and regulatory compliance
• Collaborate with KYC subject matter experts, operations teams, and compliance partners to map current processes, identify pain points, and design improved workflows
• Prepare and deliver business presentations, process documentation, and project updates to senior leadership, ensuring clarity and actionable insights
• Support the implementation of Lean, Six Sigma, and other process excellence methodologies to drive continuous improvement and operational excellence
• Monitor process performance metrics (KPIs), analyze trends, and recommend corrective actions to ensure compliance with internal and external standards
• Act as a subject matter expert for automation and process optimization within the KYC EMEA team, providing guidance and training as needed
• Ensure all automation and process changes adhere to Citi’s risk management, compliance, and data governance frameworks
• Maintain up-to-date documentation of processes, workflows, and automation logic for audit and knowledge transfer purposes.

• Bachelor’s/University degree or equivalent experience in a relevant
• 4-6 years of experience in process excellence, automation, or operations roles within banking, financial services, BPO, or consulting environments
• Proven expertise in VBA macros / MS Access, Power Query, and advanced Excel functions
• hands-on experience automating complex workflows
• Strong analytical and problem-solving skills, with the ability to break down complex processes and recommend practical solutions
• Experience in preparing business presentations (PowerPoint) and communicating technical concepts to non-technical stakeholders
• Familiarity with Lean, Six Sigma, or other process improvement methodologies (certification is plus)
• Ability to work independently as an individual contributor, manage multiple priorities, and deliver results under tight deadlines.

Certification in Lean or Six Sigma.