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KYC Intermediate Analyst

https://www.citi.com/ Logo

Citi

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Location:
India , Mumbai

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Category:
Finance

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are seeking a dynamic Process Excellence Specialist at the C11 level to drive automation and process optimization within the EMEA KYC Operations team at Citi Bank. This individual contributor role focuses on leveraging automation tools, data analysis, and business presentation skills to enhance operational efficiency, compliance, and reporting.

Job Responsibility:

  • Identify, analyze, and execute automation opportunities within KYC operations using VBA, Power Query, and other relevant tools to streamline processes and improve data quality
  • Develop, maintain, and optimize dashboards, trackers, and reports to support operational decision-making and regulatory compliance
  • Collaborate with KYC subject matter experts, operations teams, and compliance partners to map current processes, identify pain points, and design improved workflows
  • Prepare and deliver business presentations, process documentation, and project updates to senior leadership, ensuring clarity and actionable insights
  • Support the implementation of Lean, Six Sigma, and other process excellence methodologies to drive continuous improvement and operational excellence
  • Monitor process performance metrics (KPIs), analyze trends, and recommend corrective actions to ensure compliance with internal and external standards
  • Act as a subject matter expert for automation and process optimization within the KYC EMEA team, providing guidance and training as needed
  • Ensure all automation and process changes adhere to Citi’s risk management, compliance, and data governance frameworks
  • Maintain up-to-date documentation of processes, workflows, and automation logic for audit and knowledge transfer purposes.

Requirements:

  • Bachelor’s/University degree or equivalent experience in a relevant
  • 5-8 years of experience in process excellence, automation, or operations roles within banking, financial services, BPO, or consulting environments
  • Proven expertise in VBA macros / MS Access, Power Query, and advanced Excel functions
  • hands-on experience automating complex workflows
  • Strong analytical and problem-solving skills, with the ability to break down complex processes and recommend practical solutions
  • Experience in preparing business presentations (PowerPoint) and communicating technical concepts to non-technical stakeholders
  • Familiarity with Lean, Six Sigma, or other process improvement methodologies (certification is plus)
  • Ability to work independently as an individual contributor, manage multiple priorities, and deliver results under tight deadlines.

Nice to have:

  • Exposure to data visualization tools (e.g.,Tableau/ Power BI)
  • Exposure to automation tools like VBA, Power Query, RPA and Alteryx
  • Certification in Six Sigma greenbelt.
What we offer:
  • Resources to meet unique needs
  • Financial well-being and planning for future
  • Access to learning and development resources
  • Career growth opportunities
  • Impact through volunteerism.

Additional Information:

Job Posted:
April 26, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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