Kyc Business Solutions Group Manager, Citi

Citi

Location:
United States, Tampa ▼
Jacksonville

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Business Solutions Group Manager is a senior management-level position responsible for implementing optimal solutions in KYC Systems that will enhance operations efficiencies, improve controls and data quality. The Manager will lead a global team of analysts in the comprehensive gathering and documentation of business requirements, optimal design of solutions, and accurate Technology execution. The manager will be responsible for the development of business requirements and solution, the support of testing, organization readiness, communication & training for all releases. The role requires strong leadership, problem solving and advanced stakeholder management skills, working with the Business, Operations, Compliance and Technologists.

Job Responsibility:

Manage a significant book of work for system enhancements impacting SMB population, ensuring on time delivery and within budget
Perform risk, cost benefit assessment that will help prioritize the enhancement request
Represent KYC Operations in various forums advocating the enhancements that are critical to their success
Manage business analysts supporting functional area with responsibilities including work allocation, budget and planning, performance evaluation, compensation, staffing
Provide technical leadership and expertise to ensure the efficient design, development and implementation
Ensure essential governance and procedures are followed
Partner with Technology, Compliance, Operations to achieve desired results, including effective Business requirements gathering, testing and production issue resolution
Assess risk when business decisions are made, safeguarding Citigroup, its clients and assets, driving compliance with applicable laws, rules and regulations
Supervise the activity of others and create accountability with those who fail to maintain standards

Requirements:

10+ years of relevant AML/KYC operations/people management experience
Experience in financial institution, preferably global
corporate and consumer banking experience
Exceptional ability to partner and influence across organizational lines
Clear and concise written and verbal communication
Strong leadership and relationship/team building skills
Proven ability of using complex analytical, interpretive and problem-solving techniques
Knowledge and working experience within a Solutions Development Lifecycle (SDLC) framework
Agile / Jira experience
Effective prioritization and time management
Proficient in MS Office applications, MS Project, VISIO, Adobe Acrobat Professional

Nice to have:

Knowledge and working experience across all areas of Institutional Clients – Trade & Treasury Services, Securities & Funds Services/Custody, Global Banking, Markets and Private Banking

What we offer:

Medical
Dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Additional Information:

Job Posted:
October 28, 2025

Expiration:
November 03, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Kyc Business Solutions Group Manager