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Kyc and onboarding horizontals analyst

https://www.citi.com/ Logo

Citi

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Location:
United Kingdom , London

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in business analysis, problem solving, execution leadership and communication to Citi’s new firmwide KYC and Onboarding horizontal team. By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. As part of the establishment of the Know Your Customer (KYC) and Onboarding horizontals firm-wide, a team is being created to shape and execute the firm’s Target Operating Model (TOM) for KYC and Client Onboarding, including overseeing and consolidating technology investments in these areas. These initiatives aim to eliminate friction points, streamline processes, reduce duplication, enhance operational efficiency, and significantly improve the client experience, while upholding regulatory compliance. The new team will partner closely with key stakeholders across all Business Lines, Operations, Technology, and Compliance.

Job Responsibility:

  • Project Support & Task Execution: Provide analytical and administrative support to projects and workstreams within the KYC and Onboarding program, executing defined tasks efficiently
  • Process Documentation & Analysis: Assist in documenting current state processes and contribute to the analysis of future state designs for client onboarding and KYC reviews
  • Data Gathering & Reporting: Collect data, assist in preparing reports on project status, KPIs, and metrics, and contribute to presentations for various stakeholders
  • Stakeholder Coordination: Facilitate communication and coordination between various internal teams (Business, Operations, Technology, Compliance) on project-related activities
  • Requirements Documentation: Support the gathering and documentation of business requirements for digital solutions and process improvements
  • Client Experience Data Analysis: Assist in analyzing data related to client journeys to identify pain points and opportunities for improvement
  • Change Management Assistance: Support change management activities, including preparing communications, training materials, and tracking adoption
  • Centralized Capability Research: Conduct research and provide support for the development and implementation of centralized capabilities
  • AI Solution Support: Assist in tasks related to the implementation and testing of AI solutions for document processing and data management

Requirements:

  • Analytical Skills: Strong analytical capabilities with the ability to interpret data and identify trends
  • Organizational Skills: Excellent organizational skills and attention to detail, capable of managing multiple tasks
  • KYC/Onboarding Awareness: Basic understanding of KYC principles and the client onboarding process in financial services
  • Communication: Good written and verbal communication skills, able to articulate information clearly and concisely
  • Collaboration: Proven ability to work effectively as part of a team and collaborate with diverse stakeholders
  • Problem-Solving: Entry-level problem-solving skills, with a proactive approach to identifying and addressing issues
  • Tools Proficiency: Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and willingness to learn project management tools
  • Process Focus: An interest in process analysis and optimization
  • Adaptability: Ability to adapt to changing priorities and work in a dynamic environment
  • Learning Agility: Eagerness to learn about digital solutions, client experience, and AI technologies
What we offer:
  • Generous holiday allowance starting at 27 days plus bank holidays
  • increasing with tenure
  • A discretional annual performance related bonus
  • Private medical insurance packages to suit your personal circumstances
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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