Kyc Analyst

• Perform due diligence: Ensure appropriate client documentation is captured and provide timely onboarding for new consumers
• Meet productivity and compliance targets: Manage a daily case queue and ensure consistent throughput while maintaining high quality standards
• Analyze and assess profiles: Verify identities, identify potential red flags, and escalate high risk cases to the FinCrime team
• Assist customers: Provide assistance primarily via email during the verification and activation process to ensure a smooth and efficient experience
• Perform periodic reviews: Support refresh activities, re-verifying customer information, and reassessing risk when triggers occur
• Utilize screening databases: Triage potential matches (PEP/sanctions/adverse media), reduce false positives through analysis, and ensure timely resolution within SLAs
• Perform risk assessments: Conduct detailed customer risk assessments to identify and evaluate potential risks associated with clients.

• Working background: You have at least 1 year of experience in a similar role, ideally in a startup or the financial sector
• customer care experience is also valued
• Relevant Experience: Experience in a high-volume, metrics-driven KYC/customer support role (e.g., meeting daily/weekly targets for response time and resolution)
• Legal framework knowledge: Direct experience or comprehensive training in basic anti-money laundering (AML) and know your customer (KYC) procedures
• Language proficiency: You have proficiency in English, with knowledge of Italian considered a plus.

Knowledge of Italian considered a plus.

• Unlimited paid time off
• Psychological support & mental health webinars with Serenis
• Flexible hybrid working system
• Extended parental leave
• Childcare leave
• Professional development programmes
• Internal mobility program
• Language classes with Preply
• Internal workshops & training
• Stock Option Plan (with additional grants often provided based on performance)
• International relocation support
• Competitive salary
• Meal vouchers