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Step into a role of KYC Analyst, where you will take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations.
Job Responsibility:
Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution
Collaboration with teams across the bank to align and integrate operational processes
Identification of areas for improvement and providing recommendations in operational processes
Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency
Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice in banking operations
Participation in projects and initiatives to improve operational efficiency and effectiveness
To meet the needs of stakeholders/ customers through operational excellence and customer service
Perform prescribed activities in a timely manner and to a high standard
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members
Identify escalation of policy breaches as required
Take responsibility for customer service and operational execution tasks
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to
Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct
Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function
Work within well-defined procedures that may involve a variety of work routines
Demonstrate an understanding of the procedures
Evaluate and select the appropriate alternatives from defined options
Make judgements based on the analysis of factual information
Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required
Requirements:
End to End KYC Knowledge and Experience in High-Risk review is a must
In depth knowledge of Global KYC policies and procedures
Experience of working in a customer facing service environment
Receive inbound and outbound phone calls from customers and service their needs effectively and efficiently
Excellent communication skills must interact professionally with Front office and internal stakeholders via phone or email
Knowledge, understanding and experience of the importance of KYC to the Bank through the various lenses, i.e. risk and regulation
Should be flexible for any shifts
Proficiency in spoken and written English is a must