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KYC Analyst (User Verification)

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bunq

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Location:
Turkey , Istanbul

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We promise our users a seamless verification experience, ensuring their accounts are verified quickly and securely. Your mission? Help our users get their personal and business accounts verified without unnecessary delays while making the user verification process as smooth as possible.

Job Responsibility:

  • Make Life Easy for our users by ensuring a hassle-free onboarding and user verification experience
  • Manually review our users based on our user verification policies
  • Stay ahead by keeping up with process updates and ensuring a clear verification path for our users
  • Minimize delays by following the support triangle and keeping our users informed about their next steps
  • Spot and report bugs or inefficiencies, making our onboarding process even better

Requirements:

  • You speak English fluently
  • You have strong attention to detail
  • You excel at research & analysis, gathering and evaluating information efficiently
  • You possess strong empathy, critical thinking, and a user-centered approach, ensuring the best experience for users
  • You're a problem solver—you can identify root causes and implement effective solutions
  • You're available to cover morning and evening shifts during weekdays and weekends
What we offer:
  • Great, international colleagues who share your mindset
  • Remote evening shifts
  • Working hybrid: work 2 days remote, 3 days in-office weekly
  • Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years
  • We support growth with bunq Academy and €1500 annual learning budget
  • A Multisport gym card for your health and wellbeing
  • Travel expenses are covered whether you come walking or by bike, bus or car
  • A MacBook so you can Get Shit Done with us
  • Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
  • Private health insurance, just in case
  • Friday drinks and other celebrations - bunq style

Additional Information:

Job Posted:
February 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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