Korean Bilingual Customer Support

• Deliver high-quality customer support via email and phone for Eats Earners and Spenders, ensuring timely and accurate resolutions
• Provide stakeholders with clear updates and relevant insights through proper communication channels or meetings
• Contribute to process improvements that enhance customer satisfaction and support efficiency
• Handle concerns from high-value clients while supporting retention efforts during critical situations
• Detect recurring issues and recommend improvements to strengthen support operations as the business grows
• Maintain accuracy and quality standards in daily tasks
• Participate in building a strong, sustainable team culture and operational structure
• Work effectively in high-volume support environments such as customer service, retail, hospitality, or related industries
• Manage multiple priorities efficiently in a dynamic and fast-moving environment

• 1–2 years of professional work experience
• Bachelor's degree preferred
• Strong verbal and written English communication skills with excellent grammar
• Bilingual proficiency in Korean and English (spoken and written)
• Strong attention to detail and ability to identify and resolve customer concerns efficiently
• Customer-first mindset with sound decision-making skills
• Strong analytical and problem-solving abilities
• Willingness to work in a 24/7 shifting schedule, including rotating day/night shifts and weekends
• Preferred: Previous experience in customer support or customer experience roles is an advantage

Previous experience in customer support or customer experience roles is an advantage

• Competitive compensation and benefits package
• HMO
• Allowances
• Attendance bonus
• Paid time offs
• Training, career growth, and global exposure
• A collaborative and supportive team culture