Koala Job at One Forma

New

Customer Experience Specialist

Koala has launched its first retail location in Australia at the Moore Park Supa...

Location

Australia , Sydney

Salary:

Not provided

Koala

Expiration Date

Until further notice

Requirements

3+ years experience in a retail/ face to face customer service environment
Exceptional customer service skills with a natural ability to engage and energise a room
Empathy is a must have
You love people and thrive on supporting them
Near perfect grammar, english written and verbal skills
Experience in retailing/ customer service
Experience working in a fast paced environment with minimal supervision

Job Responsibility

Deliver a confident showcase of the Koala brand with a deep understanding of our story and ability to communicate this in an engaging way to customers
Work independently to manage all operational aspects of the showroom including opening and closing processes, manual process of stock management, following up with customers who have visited the store
Driving sales for all Koala products, including those not on display in the showroom, through meaningful interactions with customers
A collaborative operating style with other departments in Koala to achieve the best outcomes for our customers and Koala
A passion for delivering exceptional, knock your socks off, experiences to customers in a face to face retail environment
Maintain high attention to detail, ensuring our retail space is immaculately presented at all times
Adapt to new directions or ideas and be able to proactively solve pain points for the operation or customer experience
Ensure the space is safe for all visitors (customers, staff, and contractors) at all times by following safety guidelines and reporting any issues promptly
Be comfortable with manual handling, assembly of furniture and demonstrating features

What we offer

Generous time off - volunteer, parental, Koala life leave and more
Free Koala products with ‘mates rates’ for your friends and fam
Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support

Fulltime

Social Creative Lead

Koala is on a mission to be the most loved DTC brand in Japan, and our next big ...

Location

Japan , Tokyo

Salary:

Not provided

Koala

Expiration Date

Until further notice

Requirements

Deep understanding of platforms like Instagram, TikTok, YouTube Shorts, and emerging social formats
Ability to structure, pace, and produce creative to earn attention in-feed
Comfortable operating at the edge of what’s new and experimenting with emerging platforms, formats, and tools including AI and new production workflows
Entrepreneurial mindset willing to get hands dirty to start something 'from scratch'
Tuned into culture, behaviour, and platform trends with ability to turn insight into social ideas
Experience leading or growing social creative teams
Comfortable with ambiguity and fast-moving environments
Hands-on social video editing experience on software such as CapCut and/or iMovie

Job Responsibility

Build a creator-led organic engine in Japan: Create a repeatable system to ship high volumes of native content weekly, driven by creators and Koala’s internal team
Grow 'Qualified Reach' and cultural relevance: Increase meaningful reach among people in the life moments and home contexts Koala is built for, through consistent, culturally relevant creative for Japan
Feed the organic-to-paid flywheel: Systematically surface organic winners and graduate them into paid social, with clear handoffs and learnings
Own creative strategy and execution for Koala Japan’s organic social (Instagram, TikTok, YouTube Shorts)
Build repeatable formats that earn attention and fit Koala’s brand voice and cultural context in Japan
Be the 'ideas person' for social: generating new ideas for content on a daily/weekly/monthly basis
Recruit and manage a roster of creators (no follower minimum), write briefs, and drive fast iteration
Oversee production and editing to ship high-volume content weekly
Be a hands on creator: utilizing skills for editing & content creation
Identify organic winners weekly and graduate them into paid with the paid/performance creative team

What we offer

Hybrid working options
Freedom and autonomy to do their best work
20+ days annual leave
Generous time off for volunteer, parental, Koala life leave and more
Social activities including Thursday lunches
Free Koala products for all employees
Learning Management platform Juno
Individual and team growth budgets and dedicated days
Employee Assistance Program which includes unlimited sessions for financial, work, relationship, family or wellbeing support

Fulltime

Customer Experience & Operations Assistant

Being a key part of Koala’s sustainability focus, the role at Second Home is div...

Location

Salary:

Not provided

Koala

Expiration Date

Until further notice

Requirements

Prior experience in a retail or customer facing environment with a demonstrated ability to deliver a high level of customer service
Proficient in use of computers and other devices
Prior experience in warehousing or furniture assembly
Proven ability to implement process improvement initiatives through innovative suggestions
Demonstrated ability to work with minimal supervision and collaboratively within and across teams
Current drivers licence

Job Responsibility

Own the Floor & the Screen: Seamlessly navigate customer needs across both physical and digital platforms
Drive Results: Use your natural selling ability to turn casual inquiries into loyal customers
Exceed Expectations: Go beyond standard service to "knock the socks off" every person you interact with
Safety first- Maintain standards of health and safety, hygiene, housekeeping and security within the Warehouse and Office spaces
Working with inbound/ return products. Continually focus on improving return product processes that allow for new and improved ways to operate
Recovering returned products to their best possible state: This will include replacing covers, repackaging, cleaning of product, disassembling products and then reassembling with spare/new parts and identifying ways to fix broken products. The goal is to do whatever we can to increase the lifespan of the product for its next home
Champion the sustainability direction for the Koala Second Home ensuring we do whatever is possible to limit any negative effect on the planet. Work towards making sustainability a natural part of our everyday work
Be comfortable working within groups and presenting ideas and feedback to continuously improve the operational processes and customer experience
Be comfortable working with other departments within the business to take a collaborative approach to deliver outcomes
Ability to work 3 weekends per month (Replacement time off for this will be before, after or both sides of the weekend)

What we offer

Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced
Free Koala products with ‘mates rates’ for your friends and fam
Access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support
Learning Management platform, as well as individual and team growth budgets and dedicated days
BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding, 1%

Customer Experience & Operations Assistant

Being a key part of Koala’s sustainability focus, the role at Second Home is div...

Location

Salary:

Not provided

Koala

Expiration Date

Until further notice

Requirements

Prior experience in a retail or customer facing environment with a demonstrated ability to deliver a high level of customer service
Proficient in use of computers and other devices
Prior experience in warehousing or furniture assembly
Proven ability to implement process improvement initiatives through innovative suggestions
Demonstrated ability to work with minimal supervision and collaboratively within and across teams
Current drivers licence

Job Responsibility

Own the Floor & the Screen: Seamlessly navigate customer needs across both physical and digital platforms
Drive Results: Use your natural selling ability to turn casual inquiries into loyal customers
Exceed Expectations: Go beyond standard service to 'knock the socks off' every person you interact with
Safety first- Maintain standards of health and safety, hygiene, housekeeping and security within the Warehouse and Office spaces
Working with inbound/ return products. Continually focus on improving return product processes that allow for new and improved ways to operate
Recovering returned products to their best possible state: This will include replacing covers, repackaging, cleaning of product, disassembling products and then reassembling with spare/new parts and identifying ways to fix broken products. The goal is to do whatever we can to increase the lifespan of the product for its next home
Champion the sustainability direction for the Koala Second Home ensuring we do whatever is possible to limit any negative effect on the planet. Work towards making sustainability a natural part of our everyday work
Be comfortable working within groups and presenting ideas and feedback to continuously improve the operational processes and customer experience
Be comfortable working with other departments within the business to take a collaborative approach to deliver outcomes
Ability to work 3 weekends per month (Replacement time off for this will be before, after or both sides of the weekend)

What we offer

Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced
Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam
Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support
Accelerate your career - via our Learning Management platform, as well as individual and team growth budgets and dedicated days
Community & connection - We believe that simply doing ‘no harm’ isn’t good enough So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding, 1% and so much more

Social Content Creator

This is a creative role for a Creator in Residence, ideating, producing, and shi...

Location

Australia , Sydney

Salary:

Not provided

Koala

Expiration Date

Until further notice

Requirements

Hands-on experience building audiences on TikTok and Instagram
Confidence in ideating, filming and editing independently
Advanced short form video editing skills using tools such as Capcut
Strong visual eye and understanding of brand aesthetics
Understanding of platform behaviour and engagement signals
Ability to use performance insights to refine formats and storytelling
Deep familiarity with creator culture
Ability to move quickly from idea to publish while managing multiple priorities
Strong creative instincts with structured execution

Job Responsibility

Be the primary creator across Koala’s organic social channels, producing short-form video and static content for TikTok and Instagram
Concept and execute platform-native content across TikTok, Instagram and YouTube Shorts
Create original content including product demos, behind the scenes moments, cultural reactions and repeatable social series
Align output to AU marketing priorities, including launches and key brand moments
Develop scalable content formats that build recognition and sustained engagement over time
Identify and act on timely opportunities for reactive, trend-informed content
Monitor platform shifts, emerging formats and audience behaviour to inform direction
Track organic performance and use data to refine hooks, pacing and narrative structure
Adapt selected content for Pinterest to support long term discovery and inspiration

What we offer

Hybrid working
Generous time off - volunteer, parental, Koala life leave
Fully stocked kitchen with healthy local produce
Pet-friendly office
Free Koala products with ‘mates rates’ for friends and family
Access to Employee Assistance Program
Learning Management platform Juno, individual and team growth budgets and dedicated days
BCorp Certified, WWF Partnership, volunteer days

Fulltime

Social Media & Community Lead

The Social Media & Community Lead is responsible for running, scaling, and conti...

Location

Australia , Sydney

Salary:

Not provided

Koala

Expiration Date

Until further notice

Requirements

Senior social leader with experience at scale (hundreds of thousands to millions of followers)
Deep understanding of platforms like Instagram, TikTok, YouTube
Experience leading influencer and partnerships strategies
Strong creative instincts and credibility
Insight-led and audience-obsessed
Experience leading or growing social creative teams
Commercially minded
Comfortable with ambiguity in fast-moving environments

Job Responsibility

Own the Australian execution of our Global organic strategy
Execute social-first thinking and tactics
Own and oversee the social media budget
Own the social content roadmap and planning frameworks for Australia
Set the standards for community moderation and creator engagement
Own and oversee the local market influencer and partnership ecosystem
Guide the team on who we work with and how we brief
Oversee influencer and UGC output before it goes live
Shape and lead Koala’s community approach
Guide the management of online community spaces

What we offer

Hybrid working (~3 days in office)
Generous time off (volunteer, parental, Koala life leave)
Fully stocked kitchen with healthy local produce
Pet-friendly office
Free Koala products with 'mates rates'
Employee Assistance Program with unlimited sessions
Career acceleration via Learning Management platform
Community connection initiatives (BCorp Certified, WWF Partnership, volunteer days)

Fulltime

Customer Service Specialist

Your mission: At Koala, our number one priority (right after making amazing prod...

Location

Australia , Sydney

Salary:

Not provided

Koala

Expiration Date

Until further notice

Requirements

2+ years of experience in a customer service specialist (or similar) role within a call center environment
Exceptional customer service, active listening, and well developed verbal and written communication skills, together with a professional phone voice
Experience in a high-volume fast paced inbound and outbound phone environment
Great attitude and willingness to learn and progress in your career
Empathy is a must have
You love people and thrive on supporting them
Near perfect grammar, english written and verbal skills

Job Responsibility

Deliver high-class frontline customer service interactions and operations that meet or exceed our Customer Satisfaction targets
Engage with our customers across a number of platforms: live chat, phone, email, social media enquiries & onsite showroom
Responding to high volume customer enquiries, requests and communications
Proactively reach out to customers who have recently received their order, and engage to obtain feedback around their end-to-end experience
Process customer returns and warranties focusing on the customer service recovery paradox
Deliver contact centre services that achieve or exceed OKRs
Support the implementation of operational initiatives to continually improve the Customer Experience
Process tickets according to Koala’s protocols and processes
Identify opportunities to add value to every customer’s experience
Be proactive in your approach to solving customer problems and complaints

What we offer

Hybrid working - ~3 days back in the Alexandria Treehouse (office) and work from home
Generous time off - volunteer, parental, Koala life leave and more
Fully stocked kitchen with an emphasis on healthy local produce
Pet-friendly Treehouse
Free Koala products with ‘mates rates’ for your friends and fam
Access to Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support
Support for internal growth and career acceleration
BCorp Certified, WWF Partnership, volunteer days

Fulltime

New

General Manager

We are now looking for a General Manager who can thrive in a fast-paced, high-vo...

Location

United Kingdom , Cheltenham

Salary:

46000.00 GBP / Year

Rupert Street Bar

Expiration Date

May 23, 2026

Requirements

Hold a valid Personal Licence
Ability to thrive in a fast-paced, high-volume environment
Commercial flair, confidence, and leadership
Energetic and highly driven
Strong understanding of the student market
Ability to deliver stand-out nights
Hands-on approach
Organisation, accountability, and proactive approach
Natural ability to spot opportunities and resolve challenges quickly

Job Responsibility

Maximise every trading opportunity
Shape the weekly programme to keep the venue relevant, busy, and ahead of trends
Inspire, support and develop your team to deliver exceptional service
Maintain high operational standards, compliance, safety, and atmosphere
Spot opportunities and resolve challenges quickly
Ensure the venue performs consistently at its best

What we offer

Bonus scheme
Access to discounted Private Medical Insurance through Vitality
Exclusive discounts on Dental Insurance
Reward Card via the MiXR app (25% off food and drinks, VIP entry across Managed Estate)
Access to your pay early via Stream
The Stonegate Xtra portal (high street discounts and offers)
Discounted access to David Lloyd membership
Additional discounts for personal car leasing
Up to £1000 "Refer A Friend" incentive
Additional discount at Stonegate Hotels

Fulltime

Koala

One Forma

Location:

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 21, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Contract Type:
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Job Posted:
February 21, 2026