Knowledge Strategist

As a Knowledge Strategist you support the delivery of the departmental vision and goals as outlined by Content & Knowledge Management (CKM) leadership. You work closely with CKM leadership and assist with translating vision and strategy into executable business goals. You take ownership of those goals and lead them from inception to execution. Your role includes assessing content & knowledge management effectiveness and challenging our ways of working, improving the user experience for both our end users as well as content operations, and assisting with maintaining a well functioning CKM operation. Your role will require you to work closely with outsourced CKM support functions and be the POC between our outsourced KM operations and Airbnb. In that function you support change management, co-deliver projects and coordinate KM resources to assist with the delivery of content and knowledge management tasks. You are an experienced content & knowledge management expert who seeks to support the organization by applying your keen planning skills, ability to identify process and systems improvements and collaborate with Program/Product Managers to improve the user experience of any surface we own and support.