CrawlJobs Logo
Airbnb Logo Airbnb · IT - Administration

Knowledge Strategist

South Korea, Seoul · Job Posted March 13, 2026
Apply Position
Job Link Share

Job Description

As a Knowledge Strategist you support the delivery of the departmental vision and goals as outlined by Content & Knowledge Management (CKM) leadership. You work closely with CKM leadership and assist with translating vision and strategy into executable business goals. You take ownership of those goals and lead them from inception to execution. Your role includes assessing content & knowledge management effectiveness and challenging our ways of working, improving the user experience for both our end users as well as content operations, and assisting with maintaining a well functioning CKM operation. Your role will require you to work closely with outsourced CKM support functions and be the POC between our outsourced KM operations and Airbnb. In that function you support change management, co-deliver projects and coordinate KM resources to assist with the delivery of content and knowledge management tasks. You are an experienced content & knowledge management expert who seeks to support the organization by applying your keen planning skills, ability to identify process and systems improvements and collaborate with Program/Product Managers to improve the user experience of any surface we own and support.

Job Responsibility

  • Collaborate with content/knowledge developers and cross-functional partners to translate user stories into user documents, release notes, technical documentation, integration product information, and other types of documentation to achieve assigned project goals
  • Coordinate large-scale CKM projects and work with other team members and cross-functional partners to deliver initiatives that require changes across multiple knowledge and content platforms
  • Work closely with program and product managers to measure content effectiveness, identify improvements, propose and deliver plans to increase content quality and effectiveness (SEO, workflow utilization, etc)
  • Provide technical writing support and decipher directions provided on scripted storyboards, process maps, etc
  • Collaborate with Regional Partner Management teams to drive site(s)/market performance
  • incl. working cross functionally between Quality, Business Process Improvement and Site Leads to identify knowledge gaps and resolve them
  • Coordinate outsourced KM operations, oversee assigned deliverables and evaluate performance
  • Maintain localized (CJK) Service Catalogue, KM Manual, operating model to ensure efficiency and business continuity, if applicable

Requirements

  • 3+ years of experience in multi faceted technical and instructional content writing or relevant experience
  • 2+ years of experience in a content project management function or relevant experience
  • Native or near-native proficiency in English and Mandarin (Simplified Chinese), with demonstrated excellence in writing, editing and proofreading in both languages
  • Expert in adopting and optimizing style standards
  • Experience working with C/KM systems (Drupal, Confluence, ContentStack, etc.)
  • In-depth knowledge of customer service and contact center operations, strong experience writing for customer support audiences
  • Proven ability to work in a multicultural, multilingual and global organisation
  • highly familiar with the dynamics and culture of working in global teams
  • Demonstrable organizational and time-management skills
  • ability to manage large, complex, cross-functional project that require deep collaboration and coordination across initiatives and programs
  • Attention to detail and driven by delivering impeccable quality
  • Critical and creative thinker
  • you've the ability to negotiate and implement adhoc course corrections to keep assigned tasks/projects on track
  • Highly independent, comfortable working autonomously and pro-actively seeks out support to unblock assigned tasks/projects
  • Resourceful, adaptable and comfortable with ambiguity
  • proven experience working in a fast-paced environment

Nice to have

  • Experience applying project management methodologies such as PMP, Scrum/Agile
  • beneficial
  • Excellent communication and interpersonal skills with the ability to engage and influence consensus and collaboration
  • Experience using data, derive insights, identify and drive continuous improvement initiatives
Airbnb - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Knowledge Strategist

8 matching positions

New

Creative Strategist

At EMF Media, the Creative Strategist sits at the intersection of creative and p...
Location
Location
Salary
Salary:
Not provided
emf.media Logo
EMF Media
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years in creative strategy, UGC, or performance marketing within e-commerce or DTC
  • Proven experience sourcing, briefing, and managing UGC creators or influencers with measurable results
  • Strong grasp of what makes paid social ads convert, with the ability to identify winning creatives and apply those learnings
  • Hands-on Ads Manager experience and comfort reading campaign data for creative planning
  • Experience working in fast-paced testing environments with high creative volume and rapid iteration cycles
  • Knowledge of AI-powered creative production tools and performance tracking platforms such as Motion is a strong plus
  • Highly organized with strong project management skills and the ability to manage multiple productions simultaneously
  • Highly autonomous, organized, and a clear communicator
  • Fluent in English
  • professional proficiency in French
Job Responsibility
Job Responsibility
  • Lead the creation of high-converting ads (video, statics and motion design) for social media from concept to final asset, developing detailed briefs aligned with brand storytelling and paid media goals
  • Build performance-driven creative strategies rooted in personas, motivators, awareness stages, not just formats or trends
  • Stay ahead of platform trends and e-commerce best practices to keep creative output competitive
  • Strategize with Media Buyers on seasonal campaigns and consult with Video Editors and Content Producers on production best practices
  • Develop scalable testing roadmaps across hooks, angles, personas, offers, structures, and visual approaches
  • Translate performance insights into actionable creative iterations and clear next steps for production teams
  • Own the full creative lifecycle: concept ideation → briefing → production feedback → iteration → scaling analysis
  • Build and manage a diversified pool of UGC creators across verticals, handling outreach, negotiation, onboarding, and long-term relationship management
  • Activate large-scale UGC campaigns, maintaining structured databases to track creator performance, pricing, and availability
  • Provide creators with strategic feedback to improve their content delivery (storytelling, pacing, retention, and conversion potential)
What we offer
What we offer
  • Join a High-Performance Team: Be part of a fast-growing and impact-driven agency, working alongside top-tier talent focused on results
  • Work from anywhere, while connecting with a collaborative, high-energy team
  • Access continuous opportunities to expand your expertise, take on new responsibilities, and accelerate your career trajectory
  • Collaborative Culture: Be part of a team that values efficiency, transparency, and shared success, where everyone contributes to collective performance
  • Competitive Compensation: Receive a salary that reflects your skills and experience, complemented by performance-based bonuses
  • Fulltime
Read More
Arrow Right
New

Markets E-Trading Risk & Controls Senior Vice President

E-Trading Risk and Controls (ETRC) is a First-Line risk team which is part of th...
Location
Location
United States , New York
Salary
Salary:
163600.00 - 245400.00 USD / Year
https://www.citi.com/ Logo
Citi
Expiration Date
June 30, 2026
Flip Icon
Requirements
Requirements
  • Subject matter expertise with Electronic Trading Risks, Controls and North American Market Structure
  • Significant experience with using data analytics and various visualization tools
  • 10+ years relevant work experience in Business Risk & Controls, Compliance or Audit in a Markets Business
  • Deep knowledge of E-Trading regulation and guidance and best practices
  • Experience with designing and managing centralized E-Trading tools (limit databases, risk and control inventories) from a technical and project delivery perspective
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Effective organizational influencing skills required
  • Excellent problem-solving skills
  • Ability to see the big picture with high attention to critical detail
  • Demonstrated ability to develop and implement strategy and process improvement initiatives
Job Responsibility
Job Responsibility
  • Perform Real-Time Monitoring (RTM) one/two days a week including Bank Holidays (when required). RTM involves monitoring and investigating relevant alerts that could indicate signs of disorderly trading. For relevant alert triggers, ETRC escalate to trading desks, management and Second Line of Defense where necessary
  • Lead the market access reviews/attestation from a cross-asset perspective, while ensuring adherence to the market access controls and oversight protocols as required by the 15c3-5 Market Access Rule
  • Maintain strong policy, risk management, and governance compliance structure within Electronic Trading products and flows from a cross-asset perspective
  • Participate as the regional lead for NAM to ensure robust governance for the E-Trading limits management system while disseminating key changes and asset class implications to key stakeholders by following strong program management protocols
  • Own the issue management workstream for the team by providing oversight of remediation plans for ETRC or Businesses (where relevant) and maintaining strong relationship with the Markets Testing Team, Compliance Testing and Internal Audit
  • Assist with key E-Trading initiatives and remediation of ETRC enhancement projects for the NAM region as required
  • Continue to innovate e-Trading risk frameworks to changing market structure dynamics and desk demands
  • Collaborate across a diverse set of stakeholders including Sales and Trading Business Units, Quantitative Strategists, Business Unit Risk Management, Compliance, Technology and Operations. Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Acts as SME to senior stakeholders and junior team members
What we offer
What we offer
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
  • Fulltime
Read More
Arrow Right
New

Digital Designer

We are looking for a Digital Designer to join our team on a contract basis. This...
Location
Location
United States , New York
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated strength in typography, composition, layout, spacing, and overall visual hierarchy
  • Experience creating design work for digital-first platforms such as social media, websites, and branded online content
  • Advanced proficiency in Adobe After Effects for animation and motion design production
  • Working knowledge of Figma and Adobe Creative Cloud tools, including Illustrator, Photoshop, and InDesign
  • Solid understanding of core motion design principles such as pacing, easing, rhythm, and transitions
  • Ability to produce high-quality work in a fast-paced environment while managing multiple rounds of feedback
  • Strong organizational habits, including clean file management and dependable handoff practices
Job Responsibility
Job Responsibility
  • Create motion-driven creative assets for digital channels, including social media, web experiences, and video content, with close attention to timing, flow, and visual finish
  • Transform static visual directions into scalable animated frameworks that maintain clarity, consistency, and strong storytelling
  • Develop presentation materials, branded graphics, social assets, and web design elements that reflect a modern aesthetic and support established brand standards
  • Build and maintain modular design systems that work effectively across both static and motion-based deliverables
  • Contribute visual concepts and creative thinking that help shape direction, using references and exploratory ideas to align stakeholders
  • Manage assigned projects from initial concept through final delivery, ensuring deadlines, quality expectations, and creative objectives are met
  • Partner with designers, strategists, editors, and other collaborators to align narrative goals with strong visual execution
  • Identify potential issues, suggest improvements in approach, and provide constructive feedback that supports team output and designers' development
What we offer
What we offer
  • medical insurance
  • vision insurance
  • dental insurance
  • life insurance
  • disability insurance
  • 401(k) plan
Read More
Arrow Right
New

Advanced Advertising Strategist

We are looking for an Advanced Advertising Strategist to support sophisticated, ...
Location
Location
United States , Cincinnati
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in marketing, business, or a related discipline
  • At least 5 years of experience in advertising, media, publishing, broadcasting, ad technology, or an agency environment
  • Strong background in media planning, campaign execution, and performance reporting within the advertising ecosystem
  • Demonstrated ability to manage multiple projects, deadlines, and external partners in a fast-paced setting
  • Excellent written and verbal communication skills with strong attention to detail
  • Working knowledge of audience data, ad technology, analytics, and programmatic or automated buying channels
  • Proven success collaborating across sales, operations, data, product, and technology teams
  • Ability to quickly understand client objectives and translate both business and technical needs into effective solutions
Job Responsibility
Job Responsibility
  • Partner with advertisers, agencies, and data providers to activate first-party and third-party audience segments for campaign execution
  • Build strategic cross-platform media plans and client proposals designed to improve reach, performance, and efficiency
  • Provide ongoing pacing reports during active campaigns and prepare post-campaign presentations that summarize outcomes and recommendations
  • Review campaign results to identify meaningful trends, optimization opportunities, and actionable insights for internal and external stakeholders
  • Maintain accurate pipeline records, planning documents, and tracking tools to support visibility across active business opportunities
  • Write clear product documentation, including requirements, user flows, and workflow details for upcoming capabilities and enhancements
  • Collaborate with engineering and customer-facing teams to shape practical product solutions that meet client and business needs
  • Gather customer feedback and convert it into organized, developer-ready specifications and implementation guidance
  • Test new features before launch and help keep client-facing materials and internal documentation current and aligned with priorities
  • Support product leadership in managing roadmap priorities that reflect broader business goals and strategic direction
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
  • Fulltime
Read More
Arrow Right

Institutional Rates Sales - AVP

We are seeking an experienced Institutional Rates Sales professional to join our...
Location
Location
China , Shanghai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Finance, Economics, Business Administration, or a related quantitative field
  • 1-3 years of sales experience at a financial services organization, preferably in Institutional Rates Sales or a related fixed income role
  • essential experience in a client-facing role working with institutional clients, with a focus on Banks and real money
  • extensive knowledge of interest rate markets, macroeconomic drivers, and derivative products (swaps, options, futures)
  • proven track record of strong sales performance, client acquisition, and relationship management
  • excellent verbal and written communication skills
  • strong analytical and quantitative skills
  • advanced problem-solving skills
  • fluency in English and Mandarin is essential
Job Responsibility
Job Responsibility
  • Identify and target new client opportunities, on-boarding and prospecting key clients to expand the China franchise
  • Daily execution of full suite of China rates flow products including cash bonds, swaps and repos
  • Drive revenue growth by identifying and closing revenue gaps and capitalizing on new opportunities
  • Partner with various product teams to identify upsell and cross sell opportunities
  • Maintain an in-depth knowledge of global and regional macroeconomic trends, central bank policies, and their impact on interest rate markets
  • Provide clients with insightful market commentary, trade ideas, and risk analysis
  • Facilitate efficient and accurate execution of client trades, ensuring adherence to internal policies and regulatory requirements
  • Work collaboratively with regional and global sales teams, traders, strategists, and other product specialists to deliver a seamless client experience
  • Share market intelligence and client feedback to enhance overall team performance and product offering
  • Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, and Finance in order to ensure appropriate governance and control infrastructure
  • Fulltime
Read More
Arrow Right

Strategic Account Technology Strategist

Microsoft’s Enterprise Account Team focuses on empowering customers on their AI ...
Location
Location
Hong Kong , Hong Kong
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 12+ years technical consulting, technical consultative selling, business consulting, practice building, or related technical/sales experience OR equivalent experience
  • 6+ years experience in relevant customer industry
  • 6+ years experience in digital transformation, or using technology to drive customer business outcomes
Job Responsibility
Job Responsibility
  • Customer AI and Security Strategy Leadership - Document and articulate the customer’s business objectives, technology landscape and AI and Security strategy
  • Technology Relevant Trusted Seller - Drive Microsoft Business growth including partner co-sell motions and governance around consumption and intent to use
  • Technology Leadership across Solution Areas - Lead AI, (including data and migration) and Security, conversations across the rooms of the house showcasing how they align to the customers business priorities
  • Industry Knowledge – Apply expertise in customer businesses, technology platforms and industry to build AI strategy with the customer that is aligned to business outcomes
  • Challenge customers’ assumptions with constructive dialogue about their business and technology
  • Applies expertise (deep expertise across few accounts or broad expertise across many accounts) and thought leadership to identify and inform the development of the right Industry Sales Kits and industry partners within the customer's vertical industry
  • Articulates and understands specific industry-related market trends, as well as customer threats, opportunities, and barriers to growth as they relate to the customer's broader industry
  • Fulltime
Read More
Arrow Right

Principal Associate, Associate Creative Director — Brand Creative

Capital One Brand Creative is looking for an experienced Associate Creative Dire...
Location
Location
United States , Richmond, Virginia; New York, New York; Chicago, Illinois; McLean, Virginia
Salary
Salary:
Not provided
capitalone.com Logo
Capital One
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma, GED or Equivalent Certification
  • At least 3 years of multi-channel digital marketing experience on client-side or agency
Job Responsibility
Job Responsibility
  • Partner with Creative Directors and Project Managers to define intent, brief teams, and deliver marketing that cuts through the noise
  • Be a creative leader amongst your team of Art Directors, Graphic Designers, and Copywriters (including a mix of full-time associates, contractors, and agencies)
  • Lead and execute creative development in support of Capital One's credit card business across Performance Marketing channels, including social media platforms, video, click-based outbound and SEM
  • Give clear direction and effective feedback around project intent, concepts, design, copy and motion
  • Collaborate with marketing strategists and internal business clients to positively influence marketing strategy and the customer experience
  • Use evidence and data to ground your creative decisions
  • Demonstrate expert knowledge of digital marketing channels, social media advertising and marketing trends and translate business intent into creative strategies and executions that market products effectively
  • Present and influence with a convincing and inspiring style to increase buy-in and open the door for new opportunities - both for your team and department
  • Mentor and build expertise in your craft, whether copywriting or art direction with your peers, and team members
What we offer
What we offer
  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • comprehensive, competitive, and inclusive set of health, financial and other benefits
  • Fulltime
Read More
Arrow Right

Senior Algorithmic Trading Strategist

At EDF, we're helping Britain achieve Net Zero. Our Business & Wholesale Service...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
edfenergy.com Logo
EDF UK
Expiration Date
June 24, 2026
Flip Icon
Requirements
Requirements
  • Proficiency in python
  • Strong applied skills in statistics, machine learning, and optimisation methodologies
  • Experience developing production systems in a trading environment
  • Knowledge of UK or European power markets including market structure and fundamental drivers
  • Commercial drive, with a desire to own risk and make pragmatic decisions under pressure
  • Ability to lead projects and mentor junior team members
Job Responsibility
Job Responsibility
  • Build and improve quantitative models and forecasting tools for power markets
  • Develop, test, and implement algorithmic trading strategies for both proprietary and asset-backed trading
  • Work closely with traders, engineers and analysts to bring ideas into production
  • Support and enhance real-time trading decisions
  • Help grow data and quantitative capability across the team
What we offer
What we offer
  • Annual bonus
  • Market-leading pension scheme
  • Customisable benefits
  • Electric vehicle leasing
  • Discounted gym membership
  • Life assurance
  • Tech vouchers
  • Experience days
  • Fulltime
!
Read More
Arrow Right