Knowledge Program Manager, Content Experience Designer Job at Uber (New York, New York

Content Program Manager - Customer Success Stories

The Content Program Manager - Customer Success Stories plays a critical role in ...

Location

United States , Redmond

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

5+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR equivalent experience
Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 6+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 8+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR equivalent experience
5+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training)
1+ year(s) experience working in a complex, matrixed organization

Job Responsibility

Develop and execute strategic content plans aligned with GCS priorities and CE&S objectives
Manage multiple projects across the content lifecycle, ensuring timely delivery and quality standards
Partner with engineering, product, marketing, and customer success teams to deliver integrated content experiences
Cultivate audiences across platforms (e.g., social, learning portals) to maximize reach and impact
Ensure content adheres to Microsoft brand, accessibility, and compliance standards

Fulltime

Senior Content Program Manager

The Cloud & AI organization accelerates Microsoft’s mission and bold ambitions t...

Location

United States , Redmond

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

5+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter
This role will require access to information that is controlled for export under export control regulations
As a condition of employment, the successful candidate will be required to provide either proof of their country of citizenship or proof of their U.S. permanent residency or other protected status
Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 6+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 8+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR equivalent experience
5+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training)
5+ years of experience working in cybersecurity, or enterprise B2B environments with global or multi‑region events
5+ years of experience in event management, or experiential marketing and operational expertise, managing external vendors and agencies
5+ years of experience delivering complex, high visibility events with executive participation operating in fast‑moving, matrixed organization

Job Responsibility

End to End Event Execution (Hands On): Plan and execute internal and external OCISO events across a full calendar year, including Microsoft owned events, executive forums, industry conferences, and internal training events
Personally manage logistics for smaller and mid sized events (venue sourcing, agendas, registration, run of show, speaker coordination, onsite execution)
Build repeatable playbooks, timelines, and templates to bring consistency across events while allowing flexibility by tier and audience
Vendor & Agency Leadership: Lead external vendors (event agencies, production partners, AV, design) for larger Tier 1 and Tier 2 programs
Clearly define scope, timelines, and success criteria
keep vendors accountable while maintaining partnerships
Executive Level Event Support: Support events led by senior OCISO leaders, including partnering with their Chiefs of Staff, Communications Directors and more
Anticipate executive needs: tight agendas, polished experiences, clear objectives, and zero drama execution
Prepare concise exec briefings, run of show documents, and post event readouts
Operating Model & Governance: Operate within a centralized Center of Excellence within OCISO, coordinating with Marketing, PR, and other security teams

Fulltime

Learning Experience Design Program Manager

Adyen is looking for a creative and execution-focused Learning Experience Design...

Location

Netherlands , Amsterdam

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

BA/BS degree in Instructional Design, Learning & Development, Education, or a related field
3+ years of experience in Instructional Design or Learning Experience Design, specifically focused on the development and execution phase of content creation
Advanced proficiency with eLearning authoring tools, particularly Articulate 360 (Rise and Storyline) as well as AI capabilities for Learning Design
Demonstrated experience using the ADDIE model and adult learning theories to build effective, agile scalable learning solutions
Strong organizational skills with the ability to manage multiple content development workstreams simultaneously
Experience managing a library of learning assets and maintaining version control across global teams
Ability to communicate effectively with stakeholders to synthesize complex ideas into clear learning content

Job Responsibility

Learning Experience Creation - LXD
Content Development: Execute the 'Development' phase of the ADDIE process by transforming module outlines into interactive learning assets, products, and experiences
Authoring & Tooling: Build and configure learning solutions within authoring tools (e.g., Articulate 360) and other digital mediums to ensure high-quality delivery
Instructional Methodology: Select and apply the correct medium and instructional methodologies to create effective, learner-centric assets
Multimedia Innovation: Incorporate innovative design trends and multimedia elements to enhance engagement and knowledge retention
Program Management & Governance
Quality Standards: Oversee and maintain guidelines, templates, and quality assurance (QA) standards for all learning content design
Operational Efficiency: Manage the operational workflow of the learning design process, ensuring projects are delivered on time and meet business requirements
Tooling Strategy: Drive innovation in learning tooling and technologies, identifying new ways to improve the content creation process
Stakeholder Management: Build and sustain relationships with Subject Matter Experts (SMEs) to translate technical information into digestible learning content

What we offer

Opportunities for people to succeed
office-first company with in-person collaboration
flexible interview process

Fulltime

Senior Manager, Website Content and User Experience

This position will lead the design, development, and ongoing management of found...

Location

United States , Alexandria

Salary:

93000.00 - 105000.00 USD / Year

United Way

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a related field such as marketing, user experience design, communications or related field
or commensurate experience
Minimum five years of experience in a similar or related role
Experience working across different functions related to digital marketing including website development, digital media marketing, SEM, SEO, social media, mobile development, analytics, CRM, and user experience
Must be comfortable working within a Drupal CMS environment and coordinating efforts with internal developers (IT) and external partners
Working knowledge of Google Analytics/GA4, Google Tag Manager, UTM creation/tracking, retargeting/remarketing strategies and web APIs
Strong and effective project management skills and ability to lead and direct internal and outside resources
Ability to manage multiple projects with different and converging timelines
Excellent communication skills. Effective storyteller in evangelizing strategies and new directions
Strong collaboration and partnership skills. Ability to effectively influence stakeholders and gain consensus at all levels of the organization

Job Responsibility

Prioritize the user at every decision point, with a knack for understanding user behavior, analyzing data, and establishing strategies to maximize overall impact
Develop, design and execute user experiences (including landing pages) and content recommendations to expand audience understanding and level of engagement with United Way. Oversees updating and formatting of web content
Architect, communicate, and build alignment on key digital journeys and experiences that drive new and deepen current donor and supporter relationships
Provide direction to, and coordinate with internal content creation teams, to ensure assets (visuals, video, featured stories, headers, copy) all follow digital best practices and deliver against objectives
Develop and oversee an editorial calendar for UW.org that aligns with annual communications, priority programs, and social media activation plans
Collaborate with internal and external stakeholders to create web experiences that grow traffic and engagement by adopting UX, information architecture, social media integration, and search engine optimization (SEO) best practices
Create new proposals through a digital lens based on historical information, current trends & experiences to help evolve and grow our digital footprint
Collaborate with analytics and donor insight team members to leverage and enhance existing data and analytics, and develop additional research and data sources as necessary, to inform strategy and ongoing optimization
Coordinate with IT team members and external hosting partner to monitor website performance, and identify, prevent, and resolve issues. Establish ways of working to ensure optimal digital experience oversight
Ensure adherence to United Way Worldwide brand standards and organizational objectives are prioritized in all efforts

What we offer

health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more

Fulltime

Content and Social Media Program Manager

Microsoft Artificial Intelligence (MAI) is the organization within Microsoft tha...

Location

United States , Mountain View

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

5+ years' experience in program management, producer or digital content and social media management, or experience in a writing or editing role
2+ years' experience in editorial and event operations, including content workflows, contributor engagement, social media, and cross-platform promotion, while supporting logistics and communications across brand and programming initiatives
Ability to collaborate across multiple teams and levels while also contributing to a positive work environment, fostering knowledge sharing and growth within the team
Experience and/or interest in AI or technology more widely
Experience working in media and events setting including social media management
Experience of working with publications, ideally including a print component

Job Responsibility

Manage scheduling, contributor tracking, permissions, contracts, and workflow logistics to ensure timely delivery and publication of editorial content across formats
Design and execute campaigns across email, social, and other owned platforms to raise the journal’s profile
Develop promotional strategies for new essays, podcast drops, and convening series, while building relationships with contributors to amplify their work post-publication
Manage the journal’s social channels with a sharp eye for editorial tone and cultural relevance, drafting posts, scheduling content, and engaging with followers and contributors
Support live coverage of events, launches, and cross-platform storytelling
Support planning and execution of lectures, symposia, private dinners, and journal convenings
Handle venue logistics, guest lists, catering, speaker support, and run-of-show
Collaborate with the commissioning editor and Futures leadership on event and other content programming, organization and delivery
Work on wider Communications projects from across MAI to nail the wider messaging around AI and our team
Assist in operational support across the Futures

Fulltime

Process Program Manager

If you love the pursuit of excellence and are inspired by the challenges that co...

Location

Costa Rica , San José

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience
Experience working in a customer service environment and in a large matrixed multinational company
Experience with Microsoft Volume Licensing concepts (specifically EA & MCAE), including contracts, quotes and invoices, as well as evaluation and review of complex proposals, agreements, and amendments
Experience in continuous improvement methodologies such as Lean, Six Sigma, or Kaizen, with a proven track record of implementing process enhancements
Ability to develop creative solutions to complex problems by applying knowledge and judgment to identify approach and methods
Demonstrated impact and influence skills, including cross-boundary collaboration and the ability to build solid relationships with individuals at all levels
Ability to manage sensitive, business impacting information, and closely control dissemination
Confidence in self and organization, and a ‘can-do’ attitude in the face of change and ambiguity
Proven data analytics and business insights skills, with the ability to derive actionable recommendations from complex datasets

Job Responsibility

Accountable for end-to-end process performance by executing compliant processes and controls, anticipating and logging risk, and documenting process flows, systems, and requirements
Provides data, research, and assessment results to enable an enterprise view of the process and inform decision-making
Monitors metrics and KPIs, performs analysis and benchmarking, and identifies opportunities to improve efficiency, customer experience, and cost
Facilitates stakeholder collaboration and change management efforts, applying process improvement methodologies (e.g., Lean, Six Sigma), AI and compiling business cases and feedback to drive continuous optimization
Performs program landscape research and analysis, forecasting, and examines business trends (e.g., customer feedback and expectations) to identify audience size and program scope, and stay current and agile
Understands overall business goals, objectives, and strategies, as well as short- and long-term business priorities
Understands and identifies current program risks, impact, and mitigation plans
Identifies and scopes opportunities to improve current programs
Identifies and provides solutions to root problems, defines the program strategy, gathers program requirements, identifies resource needs, creates the project plan and targets, and works across teams to align on the plan of record
Drives clarity in complex program issues and strives for simplification

Fulltime

Content Designer

Cella by Randstad Digital is seeking a dynamic, self-motivated professional to f...

Location

Canada , Toronto

Salary:

Not provided

Randstad

Expiration Date

July 26, 2026

Requirements

Degree in English, Marketing, Journalism, or Technical Writing (or equivalent work experience) with strong English language proficiency
2+ years of experience in a digital marketing or digital editorial environment (3+ years of digital writing/editing experience required for intermediate
5+ years required for senior level)
2+ years of excellent working knowledge of CP Style
2+ years of experience writing marketing-type content, writing for the web, and/or developing digital properties
2+ years of experience working within cross-disciplinary teams of UX and Creative Designers
Tech-savvy mindset with an openness to learning new technologies, such as Adobe Experience Manager (AEM) CMS, Confluence, and Jira
Excellent written and oral communication skills, with a proven ability to liaise with and present content to stakeholders
Strong soft skills: Effective relationship management, meticulous attention to detail, process orientation, and a collaborative, team-player attitude
High degree of initiative, strong time management, and the ability to work with minimal direction while responding to shifting business needs

Job Responsibility

Support projects in their initial phase by conducting content strategy tasks and UX research as needed
Perform competitive research, content inventories, and draft usability questions and wireframe copy
Understand business strategies and target audiences to ensure content alignment and determine the messaging needed to support initiatives
Manage all facets of the editorial process throughout a project's lifecycle, including supporting French translation
Write, edit, and proofread original and supplied copy, ensuring cohesive, compelling delivery that communicates the core value of products and services
Ensure content meets established style, brand, voice, tone, and quality standards, making copy clear, concise, conversational, and searchable across all channels and viewports
Apply SEO tactics to increase site visibility, click-throughs, authority, engagement, and sales
Incorporate accessibility best practices and inclusive writing principles to ensure the audience feels welcomed and valued
Conduct content walkthroughs with project teams and external stakeholders, including business, marketing, regulatory, and legal groups
Proactively move pages through the editorial workflow, address questions/feedback, collect signoffs, and maintain version controls within copy decks

What we offer

Your work will have high visibility & large-scale impact
Opportunity for multi-disciplinary collaboration & growth
Hands-on experience and skill-building in highly marketable digital specializations
Varying tiers of responsibility, providing a clear blueprint for professional development

Revenue Enablement Program Manager

The Revenue Enablement Program Manager is a builder-operator role for someone eq...

Location

United States , SF, NYC, or Remote (US)

Salary:

120000.00 - 150000.00 USD / Year

Her

Expiration Date

Until further notice

Requirements

4 to 6 years in sales, sales engineering, enablement, or RevOps at a B2B SaaS company
You have built workflows or operational systems before, not just run programs
Experience owning programs end-to-end: scoped, launched, measured, and iterated
Comfortable across the GTM tech stack (CRM, Gong, Notion, AI tools) and able to connect them without being handed a roadmap
Proactively experiments with AI tools to drive efficiencies
Genuinely curious about how sellers work and what gets in their way
field credibility matters to you
High ownership
you identify what needs fixing and move without waiting to be told
Thrives in ambiguity

Job Responsibility

Own and continuously improve Hex's centralized knowledge base as the single source of truth sellers trust and actually use
Design a push-and-pull information model: proactively surface the right content at the right moment while building a self-service system sellers can trust when they need it fast
Establish standards for how content is created, maintained, accessed, and retired - and hold those standards as the business evolves
Partner with PMM and Marketing on content review cadence and ownership
you are the accountability layer, not the primary content creator for all assets
Design and build workflows across the GTM tech stack (Hex, Gong, SFDC, Notion, AI tools) in close partnership with RevOps, embedding execution standards directly into how sellers work every day
Automate reinforcement signals, certification triggers, and coaching prompts so behavior change doesn't depend on manual follow-through
Surface actionable insights to managers so coaching is proactive, not reactive
Build coaching, information sharing, and certification automations at the right moment, creating a scalable self-service enablement model
Track ramp progression, field execution, and program effectiveness to understand what's working and why

What we offer

market-benched salary & equity
comprehensive health benefits
flexible paid time off

Fulltime

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Knowledge Program Manager, Content Experience Designer

Job Description

Job Responsibility

Requirements

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