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Plaud Logo Plaud · IT - Administration

Knowledge Operations Specialist

Netherlands, Amsterdam · Job Posted February 21, 2026
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Job Description

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.

Job Responsibility

  • Build and maintain FAQs and knowledge bases to enable high-efficient self-service experience for global users
  • Optimize industry-leading SOP for Customer Satisfaction Center and Support Training teams
  • Provide and iterate knowledge base as the backbone for AI Customer Service system, powering intelligent Q&A and semantic search
  • Leverage AI and data analytics to establish content lifecycle governance standards to ensure efficient updates, clear structure, and traceability

Requirements

  • Strong logical thinking and the ability to structure complex information into clear, coherent knowledge outputs
  • Professional writing skills with a solid foundation in content clarity and accuracy
  • Out-of-the-box thinking to build FAQ and SOP that delivers State-of-the-Art customer satisfactions
  • Native English writting skills for content creation and Chinese verbal communication proficiencies for work-environment collaboration
  • Experience driving cross-functional and cross-team projects
  • Bachelor’s degree or above from a recognized university
  • 5+ years of experience in knowledge management, knowledge base architecture, or content operations

What we offer

  • Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success
  • High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity
  • Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Cursor, GPT models, Gemini, Claude, and other frontier AI systems to maximize engineering and execution efficiency
  • Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires
  • Team & Culture Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity
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