Knowledge Manager

The Knowledge Manager serves as the Knowledge Management Officer (KMO), providing direct support to a government agency’s Chief of Staff (CoS) knowledge management activities. The CoS leads coordination of staff activities and ensures leadership receives timely, decision-quality information. The KMO enables effective information flow and decision support by promoting proper use of the organization’s knowledge base, information-sharing processes, and decision-support tools across the enterprise. This role ensures compliance with applicable policies, guidelines, and instructions, and develops or improves knowledge management documentation as needed. This position operates in a dynamic, fast-paced environment and requires experience leading medium to large-scale knowledge management initiatives. Experience with Microsoft SharePoint and SharePoint Online is strongly preferred. The role may require support outside normal business hours, including on-call, after-hours, and holiday support for operational needs. Strong communication skills are essential, with the ability to engage effectively with stakeholders at all levels. A team-oriented mindset, strong work ethic, and the ability to perform in a rapidly evolving environment are critical. Occasional travel (domestic and international, typically 3–10 days) may be required once or twice per year.