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Ledger Logo Ledger · IT - Administration

Knowledge manager - Internship

France, Paris 1500.00 EUR / Month · Job Posted January 25, 2026
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Job Description

The Infrastructure Team at Ledger is responsible for designing, deploying, and operating the infrastructure that Ledger’s services run on. While the team runs and maintains a critical part of the Ledger ecosystem, our infrastructure remains invisible to Ledger’s end users. What this means for you as a Knowledge Management Intern is that you will be working on documentation written for an internal Ledger-only audience. If you are interested in technical writing, we can create opportunities to gain hands-on experience with some basic documentation tasks as well.

Job Responsibility

  • Confluence Space Review & Restructuring: Own a documentation improvement project focused on the Infra department’s Confluence space
  • Engage with stakeholders: Interview internal teams to understand what information they expect to find, what’s missing
  • Update or remove content: Revise pages that need corrections and archive or delete pages that are no longer relevant
  • Reorganize the structure: Propose and implement a clearer information architecture that improves navigation and discoverability
  • Identify opportunities for future enhancements: Recommend long-term improvements (templates, workflows, metadata, labels)
  • Infrastructure Documentation: Assist in the creation of documentation describing the deployed infrastructure of various Ledger services
  • Research: Gather technical information from engineering sources such as code repositories, configuration files, internal tooling
  • Write: Produce structured documentation and diagrams about system components, infrastructure, and interactions based on available information
  • Validate: Validate assumptions with Subject Matter Expert (SMEs) by meeting with engineers, asking clarifying questions, and confirming technical details
  • Refine: Finalize documentation based on SME feedback

Requirements

  • Currently enrolled in a Master's degree program
  • Excellent written and verbal communication skills
  • Fluency in English (working language of our international infrastructure Engineers)
  • Ability to write clearly, concisely, and logically
  • Meticulous attention to detail
  • Ability to bring structure to disparate information
  • Comfortable seeking feedback and iterating on work
  • Comfortable interpreting complex or highly technical information
  • Ability to ask clarifying questions when something is unclear
  • Basic problem-solving skills
  • Curiosity as to how AI can be used to support knowledge management and technical writing

Nice to have

  • Basic familiarity with documentation tools (Confluence, Markdown, Git version control)
  • Basic familiarity with diagramming tools (e.g., Mermaid, Lucidchart)

What we offer

  • Social: Frequent social events, snacks and drinks
  • Transportation allowance: Ledger offers a commuter allowance to contribute to your preferred means of transportation
  • Lunch vouchers: Ledger offers a meal allowance with Swile
  • Vacation: 1 day off for every full month of work, in addition to national holidays
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