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The Infrastructure Team at Ledger is responsible for designing, deploying, and operating the infrastructure that Ledger’s services run on. While the team runs and maintains a critical part of the Ledger ecosystem, our infrastructure remains invisible to Ledger’s end users. What this means for you as a Knowledge Management Intern is that you will be working on documentation written for an internal Ledger-only audience. If you are interested in technical writing, we can create opportunities to gain hands-on experience with some basic documentation tasks as well.
Job Responsibility:
Confluence Space Review & Restructuring: Own a documentation improvement project focused on the Infra department’s Confluence space
Engage with stakeholders: Interview internal teams to understand what information they expect to find, what’s missing
Update or remove content: Revise pages that need corrections and archive or delete pages that are no longer relevant
Reorganize the structure: Propose and implement a clearer information architecture that improves navigation and discoverability
Infrastructure Documentation: Assist in the creation of documentation describing the deployed infrastructure of various Ledger services
Research: Gather technical information from engineering sources such as code repositories, configuration files, internal tooling
Write: Produce structured documentation and diagrams about system components, infrastructure, and interactions based on available information
Validate: Validate assumptions with Subject Matter Expert (SMEs) by meeting with engineers, asking clarifying questions, and confirming technical details
Refine: Finalize documentation based on SME feedback
Requirements:
Currently enrolled in a Master's degree program
Excellent written and verbal communication skills
Fluency in English (working language of our international infrastructure Engineers)
Ability to write clearly, concisely, and logically
Meticulous attention to detail
Ability to bring structure to disparate information
Comfortable seeking feedback and iterating on work
Comfortable interpreting complex or highly technical information
Ability to ask clarifying questions when something is unclear
Basic problem-solving skills
Curiosity as to how AI can be used to support knowledge management and technical writing
Nice to have:
Basic familiarity with documentation tools (Confluence, Markdown, Git version control)
Basic familiarity with diagramming tools (e.g., Mermaid, Lucidchart)
What we offer:
Social: Frequent social events, snacks and drinks
Transportation allowance: Ledger offers a commuter allowance to contribute to your preferred means of transportation
Lunch vouchers: Ledger offers a meal allowance with Swile
Vacation: 1 day off for every full month of work, in addition to national holidays