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Randstad Logo Randstad · Finance

Knowledge Manager (Finance & Accounting)

Poland, Warszawa Employment contract, B2B · Job Posted May 27, 2026
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Job Description

On behalf of our client, a globally recognized and highly innovative medical company that is continuously expanding its advanced Capability Center in Poland, we are looking for an experienced professional to join their structured and forward-thinking Global Business Services team. Our client is dedicated to improving lives through cutting-edge medical advancements and operational excellence. By joining this organization, you will become part of a collaborative, values-driven culture that invests heavily in modern technologies, digital transformation, and the continuous development of its employees. As a GBS Knowledge Manager you will play a critical role in shaping, optimizing, and safeguarding corporate knowledge. You will have full ownership over the lifecycle of documentation across core finance streams, driving the transition from legacy repositories to modern solutions. Furthermore, you will play a key part in the company's digital transformation by optimizing content for AI-driven solutions, such as corporate chatbots.

Job Responsibility

  • knowledge base management: create, maintain, and validate finance knowledge content within the ServiceNow Knowledge Base, ensuring maximum accuracy, consistency, and usability
  • process documentation: manage the lifecycle of documentation across core finance processes (P2P, O2C, R2R), driving structured knowledge capture and ensuring completeness of SOPs, Work Instructions, and User Guides
  • system transition: support knowledge clean-up activities, including decommissioning legacy repositories (e.g., SharePoints), and ensuring that knowledge is safely structured and migrated to ServiceNow
  • AI & innovation: optimize knowledge content for AI-driven solutions (chatbots), analyzing user feedback and translating insights into concrete system improvements
  • stakeholder collaboration: act as a bridge between project teams and Finance Operations to ensure effective knowledge integration and alignment on priorities, timelines, and standards
  • change management: support and facilitate smooth knowledge transfer and operational changes across teams, promoting best practices and user adoption

Requirements

  • strong background working in BAU (Business-As-Usual) Finance/Accounting environments, with a solid understanding of financial processes
  • proven understanding of Knowledge Management practices, documentation standards, and governance principles
  • excellent communication skills with the ability to build strong relationships across multiple levels of a global organization
  • highly detail-oriented, with a strong focus on data accuracy. Proactive approach to identifying knowledge gaps and independently creating missing documentation
  • highly independent, with a strong sense of ownership over deliverables and the ability to work with limited supervision
  • fluency in English (C1 level) allowing for seamless communication in an international corporate environment

What we offer

  • contract of employment or B2B contract, depending on your preferences
  • hybrid work model combining office collaboration with the comfort of remote work
  • an attractive, competitive salary reflective of your experience and market standards
  • access to comprehensive private medical care and a sports card to support your active lifestyle
  • the opportunity to work within a mature GBS structure of a prestigious medical leader, engaging with AI technologies and global processes
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