Knowledge Management Specialist Job at Prezzee (Sydney)

Call Center Knowledge Management Specialist

In this unique role, you will be collaborating with many partners within the bus...

Location

United States , Baltimore

Salary:

56778.00 - 82328.25 USD / Year

IKEA

Expiration Date

Until further notice

Requirements

Minimum of High School diploma, GED, or equivalent education
Minimum 3 years of experience working with communication
Minimum 2 years in Learning & Development platform/software implementation and utilization
Experience presenting and leading in front of local management and global partners
Strong consultation and communication skills, especially in written and verbal presentation
Strong stakeholder management skills
Experience working in a call center in a role that disseminates information internally to ensure all members of the team have accurate information
Worked with customers to understand their information in connection to omnichannel shopping experiences
Ability to write information in a customer-facing way
Passionate about understanding customer behavior and needs, and designing a unique remote experience that exceeds customer expectations

Job Responsibility

Ensure local translation of knowledge content, assuring cultural relevance, in order to secure accessible knowledge for customers and co-workers
Maximize potential and quality of natural language self-serve tools (i.e. Chatbot) to improve effectiveness and quality of service delivered
Provide the country Call Center team with internal specific communications, e.g. newsletters, local business plan, in order to ensure involvement and engagement among local co-workers
Identify the learning needs for co-workers, together with Quality Specialists, in order to enable continuous learning and development
Ensure, in collaboration with People & Culture, and Resolutions and Sales Specialists, local learning design as well as planning and coordinating learning deliveries, in order to enable qualitative and efficient trainings
Ensure collaboration with group Customer Knowledge Specialists and country Leadership & Competence to secure that local knowledge base is relevant
Review knowledge additions from Sales/Resolutions Specialists in order to secure knowledge standards are followed, leveraging and rewording relevant inputs for use in customer-facing knowledge sources

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Knowledge Management Specialist

At Prezzee, we’re more than just a digital gifting platform – we’re building hum...

Location

Australia , Melbourne

Salary:

Not provided

Prezzee

Expiration Date

Until further notice

Requirements

Experience working with AI tools, NLP concepts, or chatbot training
Exposure to customer support, CX, or knowledge management, ideally within digital or online environments
A passion for bringing linguistic and technical domains together
Experience working alongside technical teams and familiarity with technical tools or system workflows
A data-driven mindset, with the ability to interpret behavioural signals, API behaviour, and customer journey insights
A proactive problem solver who thrives in fast-paced environments

Job Responsibility

Gather, organise, and maintain essential information from across the business
Collaborate closely with technical teams, product, IT, and engineering to keep content up to date
Monitor customer inquiries and update documentation
Apply a customer-journey perspective
Work hands-on with AI-powered chatbots to ensure they deliver natural, context-aware responses
Use NLP techniques to build effective process flows and automate customer resolution
Consider edge cases and error handling
Help maintain and refine training assets
Analyse chatbot performance
Use customer experience insights to help integrate AI-driven solutions

What we offer

Prezzeeversary Leave
BirthYay Leave
Novated Car Leasing
ClassPass Membership
Office Allowance
Flexible Work Perks
Prezzee Staff Discounts
Wellbeing Support via Telus
Learning & Development
Employee Resource Groups

Fulltime

Global Content and Knowledge Manager

Global Content & Knowledge Manager role accountable for managing and optimizing ...

Location

Canada , Virtual

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

Minimum 5 years' recent experience in relevant content role within a bid or sales/sales enablement team
Content creation track record within B2B environment focused on commercial industries
Experience in management of sales content tech-stack
Expert at both written and visual content
Experience in introduction of new technologies to support content creation or management
Excellent verbal and written communication skills
Experience of using PPT effectively in producing sales materials
Advance level capabilities in use of tools such as MS Teams/SharePoint, SalesForce, AI and other emerging tech
Ability to work independently, problem solve and be self-motivated
Excellent networking, collaboration, and project management skills within complex international organization

Job Responsibility

Manage and optimize knowledge and sales content across entire sales lifecycle
Curate, manage and evolve content covering all parts of LHH
Partner with wider Go-to-market team, marketing, sales and subject matter experts
Manage small team of content and knowledge specialists
Develop, maintain and update repository of knowledge and content assets
Ensure taxonomy supports content categorization in line with business needs
Be expert and point of contact for LHH content tech stack (Loopio and Seismic)
Develop best practices and training for Sales Enablement & OMT functions
Define and uphold quality standards for all sales content
Act as ambassador to wider sales organization for use of available content

What we offer

Growth opportunities within human resources global leader
Priority on learning to stay agile in competitive business environment
Open-minded environment where people spark new ideas and explore alternatives

Fulltime

Unit Facility Management Specialist

We take the lead in delivering safe, compliant, sustainable and innovative prope...

Location

Italy , Collegno, Torino

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Technical background or passion in Facilities Management (or equivalent) within your specialist area
Experience in a multi-unit facilities management organization
Technical understanding in all aspects of a building and connected equipment
Understanding of asset management (maintenance and repair history, reinvestment planning)
Communication skills and ability to build trustful relationships
Knowledge of how to assess and mitigate risks in a business environment
Understand the main Facility Management business processes (e.g. work order management for urgent, planned and reactive maintenance, contract and supplier management) on site level
Knowledge of how to transform our operations to become climate positive and contribute to a circular society
Knowledge of how to successfully deliver, organize and follow up on 'hard' service and of all relevant IT tools within Facility Management
Good knowledge of English and Italian

Job Responsibility

Support that each property is managed throughout its lifetime including safety, compliance, maintenance and improvement
Support purchase and implementation of relevant property management innovations, digital and technical solutions
Advice, mentor and support the delivery of the agreed FM services in the cluster
Develop and maintain subject area expertise both personally and within the FM organization
Participate actively in the subject matter network on both local and global level
Participate in global subject matter update meetings and organize them in the cluster
Drive the implementation of approved best practices and projects
Drive the impact of your specialist area on the operational and financial results of FM and the Ingka business
Contribute to the goal setting, the FM budgeting activities, the 5-year rolling plan and the annual plan in your specialist area
Follow up permits, licenses, certificates and reporting measures to stay compliant with local and international legislation

What we offer

Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities)
Wellbeing Offering, including an Employee Assistance Program (EAP)
Healthy and affordable food: access to a corporate canteen with complete meal for just over 1€
Employee discount: 15% on the purchase of IKEA products for personal use
IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
Corporate discounts: portal dedicated to co-workers for discounts for different activities such as travel, leisure, technology
Bonuses: annual reward system for all co-workers

Fulltime

Unit Facility Management Specialist

We take the lead in delivering safe, compliant, sustainable and innovative prope...

Location

Italy , Corsico

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Academic degree or proven experience in Facilities Management (or equivalent) within your specialist area
Experience in a multi-unit facilities management organization
Technical understanding in all aspects of an building and connected equipment
Understanding of asset management (maintenance and repair history, reinvestment planning, …)
Knowledge of how to assess and mitigate risks in a business environment
Understand the main Facility Management business processes (e.g. work order management for urgent, planned and reactive maintenance, contract and supplier management) on site level
Knowledge of how to transform our operations to become climate positive and contribute to a circular society
Knowledge of how to successfully deliver, organize and follow up on 'hard' service (technical maintenance, IKEA Food equipment, …) and of all relevant IT tools within Facility Management
Communication skills and ability to build trustful relationships
Good knowledge of English and Italian

Job Responsibility

Support that each property is managed throughout its lifetime including safety, compliance, maintenance and improvement to ensure a safe and operational environment for the business, co-workers, customers and other stakeholders
Support purchase and implementation of relevant property management innovations, digital and technical solutions related to your specialist area that meet the needs of the business and the many people
Advice, mentor and support the delivery of the agreed FM services in the cluster by maintaining and sharing up-to-date expertise and enhance the Ingka specialist area knowledge, while driving operational best-practice within the business in strict adherence with all applicable local regulations and mandatories in Ingka
Develop and maintain subject area expertise both personally and within the FM organization
drive the requirement collection process in your specialist area with relevant stakeholders
Participate actively in the subject matter network on both local and global level by detecting needs, knowledge and best-practices in the cluster organization and escalate/share them with the group organization
Participate in global subject matter update meetings and organize them in the cluster
Drive the implementation of approved best-practices and projects, aimed at lowering operational cost, and improving the reliability of assets and the efficiency of the FM services
Drive the impact of your specialist area on the operational and financial results of FM and the Ingka business
Contribute to the goal setting, the FM budgeting activities, the 5-year rolling plan and the annual plan in your specialist area

Fulltime

Unit Facility Management Specialist

IKEA Wembley is hiring a Unit Facility Management Specialist to create safe, com...

Location

United Kingdom , London

Salary:

37000.00 GBP / Year

IKEA

Expiration Date

Until further notice

Requirements

Knowledge of how to plan, organize, and manage costs and expenditures for a given area, as well as assess and mitigate risks in a business environment
Understanding of the FM scope, delivery model, and business processes including work order management, contract and supplier management, and both hard FM services (e.g., technical maintenance, IT equipment) and soft FM services (e.g., cleaning, pest control, waste management)
Knowledgeable about sustainability in FM, including energy and water consumption, waste management, and transforming operations to be climate positive and contribute to a circular society
Familiarity with IKEA's corporate identity, core values, and vision
Leadership, collaboration, service-mindedness, and alignment with IKEA culture and values

Job Responsibility

Manage FM services to ensure safety, compliance, maintenance, and improvements for a safe and operational environment
Coordinate tasks with internal teams and external FM suppliers, and report on service quality
Conduct checks, participate in audits, and manage FM tools and documentation
Support tendering processes, contribute to goal setting, budgeting, and business planning
Ensure compliance with regulations, collaborate with 3rd parties, and provide technical support for FM operations and projects

What we offer

15% IKEA discount & discount portal
Life assurance of 4 times your pay
Enhanced statutory pension contributions & interest-free loans
Season Ticket Transport Loan with a 15% subsidy
End-of-year gift

Fulltime

Unit Facility Management Specialist

As a Unit Facility Management Specialist, you will support and secure efficient ...

Location

India , Hyderabad

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Minimum 3 years of hands-on experience in multi-unit facility management, preferably in a high-volume retail environment
Strong technical knowledge and practical experience with facility systems (electrical, mechanical, HVAC, automation, energy)
Knowledge of FM-related legislation, sustainability practices, and industry standards
Ability to communicate fluently in the local language and basic proficiency in English
Experience in cost control, reporting, and FM performance tools (preferably CAFM systems)
Preferably, an academic degree or professional certification in Facility Management or a related field
A strong alignment with IKEA’s culture, values, and commitment to a better everyday life for the many people

Job Responsibility

Actively manage FM services and systems throughout the property lifecycle
Coordinate daily FM tasks and service provider performance with the Unit FM Manager
Lead and support FM audits, reviews, and compliance checks
Maintain FM tools (e.g., CAFM), ensure documentation is updated, and track permits and certifications
Participate in tender processes for new FM providers and assist in onboarding
Support sustainability and circularity goals in all FM-related operations
Contribute to budgeting, goal setting, and the unit’s annual business planning
Analyze performance data and generate reports to identify improvements and efficiencies
Work with cross-functional teams on facility-related projects and renovations

What we offer

Equal opportunity employer
Work environment free of discrimination and harassment

Fulltime

Sales Content & Knowledge Specialist

We’re looking for a strong writer and editor who’s passionate about crafting cle...

Location

United Kingdom

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

Strong experience writing and editing sales or proposal content (e.g. RFPs, pitch decks, client presentations)
Excellent written English with the ability to tailor messaging to different audiences and sales scenarios
Strong PowerPoint skills – ability to design and refine client-facing slides (not just internal decks)
Comfortable working with content management platforms such as Loopio, Seismic, or SharePoint
Ability to manage multiple content projects and deadlines in a fast-paced, global environment
Strong stakeholder collaboration skills – especially working with SMEs and senior sales leaders
Highly organized and detail-oriented, with good judgment around brand, tone, and message alignment

Job Responsibility

Write, edit, and refine persuasive sales content for use in proposals, presentations, RFPs, and other sales materials
Collaborate with SMEs and sales teams to gather input and shape compelling client-focused narratives
Maintain and update a central library of approved content using tools like Loopio, Seismic, and SharePoint
Evolve and enhance sales templates, decks, and visual toolkits to reflect current messaging and brand standards
Build and maintain a strong library of case studies and proof points across services, industries, and geographies
Provide editing, proofreading, and messaging feedback on live bid materials, ensuring consistency, clarity, and impact
Support quality control on key bids and sales presentations, reviewing structure, tone, and visual alignment
Train and coach internal sales and opportunity management teams on sales writing best practices (e.g. tone, structure, storytelling)
Upload and organize final content in internal platforms, ensuring materials are easy to find and use across global teams
Help communicate new content and updates to the broader sales organization to drive adoption

What we offer

Growth opportunities within a HR Solutions global leader
We prioritize learning to stay agile in an increasingly competitive business environment
We foster an open-minded environment where people spark new ideas and explore alternatives
Additional benefits including PTO, Paid Holidays, and more

Fulltime

Knowledge Management Specialist

Prezzee

Location:
Australia , Sydney

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 11, 2025

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 11, 2025

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