Knowledge Management Specialist

• Create and maintain clear, accurate, and usable knowledge base content (English), so customers and agents can quickly find the right answers
• Improve the quality and structure of knowledge over time by applying good KM practices, supporting contributors, and using available tools to work efficiently
• Write, edit, and quality-check knowledge base content in English
• Ensure articles communicate the core message clearly, with the right level of detail
• Improve findability and usability through taxonomy and content structuring
• Support modular content practices where it makes sense (so content is easier to reuse and maintain)
• Operate KM processes and reviews with key stakeholders (knowledge ambassadors, knowledge owners, agents, SMEs) from request intake to publication and follow-up
• Communicate effectively across different stakeholder groups and seniority levels
• Use available AI-enabled tools as an enabler to support quality and efficiency, while applying judgment and quality control
• Comfortable testing improvements, new technologies in knowledge and content management and sharing learnings with the team (with focus on augmentation)

• Excellent English written and verbal skills (knowledge base content is English)
• additional languages are a plus
• Experience in Knowledge Management and/or content writing/editing in a structured environment
• Experience maintaining and continuously improving a knowledge base/system (content quality, structure, usability)
• Strong analytic and conceptual thinking
• structured and accurate way of working
• Customer-centric mindset (content supports fast, correct answers and self-service)
• Comfortable collaborating with stakeholders and working in a process-driven environment
• Apply project management principles and methods for efficient content delivery

additional languages are a plus

• Personal development
• International and dynamic environment
• Mercedes-Benz CAC, Maastricht
• Fulltime (40 hours)