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Knowledge Management Product Advisor

https://www.citi.com/ Logo

Citi

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Location:
Canada , Mississauga

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

88240.00 - 132360.00 USD / Year
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Job Description:

The KM Product Advisor provides consultation to the business to drive performance outcomes and value through impactful knowledge management content and solutions. They help manage work volumes, monitor SLA adherence, and support work prioritization in partnership with USPB stakeholders when appropriate. The KM Product Advisor helps shape and govern adherence to KM processes, tools, and work methodologies. This position will report directly to an LXD Capability Manager.

Job Responsibility:

  • Provide support to knowledge management process, throughout the request cycle, with business interactions
  • Provide direction and strategic insights to the Knowledge Management team and help remove environmental obstacles that impede work execution
  • Appropriately assess risk decisions, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, and applying sound ethical judgment
  • Manage work volumes, monitor Service Level Agreements (SLA) adherence, and help to prioritize work for KM deliverables
  • Execute knowledge management processes such as capacity planning, internal reporting, and data analysis
  • Support onboarding of new KM business to KM technology platforms
  • Build and maintain strong relationships across Citi Learning and with existing or new business stakeholders, up to director level

Requirements:

  • Excellent leadership, negotiation, influencing, and conflict management skills
  • Ability to collaborate and influence in a complex environment: motivating and leading others through change
  • Adept at networking, consulting, and building relationships with all levels of management and staff
  • Excellent listening and interpersonal skills
  • Excellent written and oral communication skills, with demonstrated experience/skill in communicating with various levels of business leadership
  • Participation in large scale learning projects (Agile and Waterfall)
  • Ability to work independently and identify information and/or resources needed to complete assignments
  • Ability to work in a virtual team environment, across multiple time zones and countries
  • Intermediate Excel skills
  • Bachelor’s/University degree or equivalent experience

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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