Knowledge Management Product Advisor Assistant Vice President

As with all members of the Citi Learning team, the Learning Experience Design (LXD) Knowledge Management (KM) Product Advisor is responsible for bringing our firm’s Leadership Principles to life every day. At Citi, We Take Ownership and challenge one another to a higher standard in everything we do. We Deliver with Pride, striving for client excellence, controls excellence, and operational excellence. And we recognize We Succeed Together by valuing and learning from different perspectives to surpass stakeholder expectations. The KM Product Advisor provides consultation to the business to drive performance outcomes and value through impactful knowledge management content and solutions. They help manage work volumes, monitor SLA adherence, and support work prioritization in partnership with USPB stakeholders when appropriate. The KM Product Advisor helps shape and govern adherence to KM processes, tools, and work methodologies. This position will report directly to an LXD Capability Manager. A successful KM Product Advisor is a servant leader who excels in all forms of communication skills. This position engages USPB stakeholders at all levels, displaying influencing, negotiating, and problems solving skills; and supporting and executing against LXD/KM strategies. They are authentic, self-aware, highly collaborative, and foster a culture that rewards being courageous and cultivating trust and psychological safety. They embrace the Citi Learning team’s purpose of igniting curiosity to fuel growth and progress and promote an Agile mindset, making personal growth and development a priority. They leverage their influence to advocate for progressive transformation and cultural shifts that accelerate adoption of Agile practices.