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Knowledge Management Product Advisor Assistant Vice President

https://www.citi.com/ Logo

Citi

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Location:
Canada , Mississauga

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Contract Type:
Not provided

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Salary:

88240.00 - 132360.00 USD / Year

Job Description:

As with all members of the Citi Learning team, the Learning Experience Design (LXD) Knowledge Management (KM) Product Advisor is responsible for bringing our firm’s Leadership Principles to life every day. At Citi, We Take Ownership and challenge one another to a higher standard in everything we do. We Deliver with Pride, striving for client excellence, controls excellence, and operational excellence. And we recognize We Succeed Together by valuing and learning from different perspectives to surpass stakeholder expectations. The KM Product Advisor provides consultation to the business to drive performance outcomes and value through impactful knowledge management content and solutions. They help manage work volumes, monitor SLA adherence, and support work prioritization in partnership with USPB stakeholders when appropriate. The KM Product Advisor helps shape and govern adherence to KM processes, tools, and work methodologies. This position will report directly to an LXD Capability Manager. A successful KM Product Advisor is a servant leader who excels in all forms of communication skills. This position engages USPB stakeholders at all levels, displaying influencing, negotiating, and problems solving skills; and supporting and executing against LXD/KM strategies. They are authentic, self-aware, highly collaborative, and foster a culture that rewards being courageous and cultivating trust and psychological safety. They embrace the Citi Learning team’s purpose of igniting curiosity to fuel growth and progress and promote an Agile mindset, making personal growth and development a priority. They leverage their influence to advocate for progressive transformation and cultural shifts that accelerate adoption of Agile practices.

Job Responsibility:

  • Provide support to knowledge management process, throughout the request cycle, with business interactions
  • Provide direction and strategic insights to the Knowledge Management team and help remove environmental obstacles that impede work execution
  • Appropriately assess risk decisions, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, and applying sound ethical judgment
  • Manage work volumes, monitor Service Level Agreements (SLA) adherence, and help to prioritize work for KM deliverables
  • Execute knowledge management processes such as capacity planning, internal reporting, and data analysis
  • Support onboarding of new KM business to KM technology platforms
  • Build and maintain strong relationships across Citi Learning and with existing or new business stakeholders, up to director level

Requirements:

  • Excellent leadership, negotiation, influencing, and conflict management skills
  • Ability to collaborate and influence in a complex environment: motivating and leading others through change
  • Adept at networking, consulting, and building relationships with all levels of management and staff
  • Excellent listening and interpersonal skills
  • Excellent written and oral communication skills, with demonstrated experience/skill in communicating with various levels of business leadership
  • Participation in large scale learning projects (Agile and Waterfall)
  • Ability to work independently and identify information and/or resources needed to complete assignments
  • Ability to work in a virtual team environment, across multiple time zones and countries
  • Intermediate Excel skills
  • Bachelor’s/University degree or equivalent experience

Nice to have:

  • Understanding of the overall Knowledge Management/technical writing content creation approaches, tools, and strategies
  • Proficiency in Microsoft Office product, excelling in excel and SharePoint functionality
  • Collaboration and leadership
  • Written and verbal communication
  • Emotional intelligence & Decision Making
  • Negotiation skills
  • Agile management
  • Critical and creative thinking
  • Process improvement
  • Capacity planning
  • Risk management

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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