Knowledge Management Process Owner Job at Randstad (Kraków)

Service Request & Problem Management Process Owner

If you have the expertise to design and govern Global Service Request & Problem ...

Location

Poland , Kraków

Salary:

Not provided

Randstad

Expiration Date

June 30, 2026

Requirements

5+ years of experience in service management, GBS operations, or shared services
Strong background in Request, Incident, and Problem Management (ITIL or ESM frameworks)
Experience managing ServiceNow environments particularly request, case, and problem modules
Proven ability to analyze operational data and translate insights into actionable improvements
Exposure to automation, AI / chatbot, and self-service enablement initiatives
Demonstrated success in cross-functional collaboration and influencing without direct authority
Relevant certifications are advantageous: ITIL v4, ServiceNow Process Owner, or Problem Management Specialist
Analytical and data-driven with a continuous improvement mindset
Customer-centric with a passion for simplifying and digitizing the user experience
Confident facilitator who can engage both business and technical teams

Job Responsibility

Own and govern the GBS Service Request Management, Case Management, Incident Management and Problem Management processes across all ServiceNow modules and service towers
Define and maintain process standards, workflows, and policies, ensuring alignment with GBS and enterprise service management frameworks
Monitor SLA and service performance, identifying root causes of recurring issues, inefficiencies, or bottlenecks
Lead problem management practices, ensuring timely root cause analysis, corrective actions, and prevention of repeat incidents
Partner with service tower leads and regional delivery teams to ensure consistent ticket categorization, routing, and resolution quality
Collaborate with the ServiceNow platform and automation teams to optimize workflows and enhance the end-user experience
Drive 'shift-left' initiatives leveraging self-service portal, GenAI chatbots, and improved knowledge content to reduce ticket volume and improve first-contact resolution
Conduct trend and data analysis to identify improvement opportunities and support continuous service performance optimization
Partner with IT and Transformation leads to ensure integration of process enhancements into the broader ServiceNow roadmap

What we offer

A key role in digital transformation within a strategic and rapidly growing Business Unit
Full ownership of end-to-end design, governance, and continuous improvement of GBS ticket management processes across all ServiceNow applications
An efficient recruitment process, consisting of 1-2 stages directly with the Client
An employment contract directly with the Client, with a perspective for a long-term cooperation
Annual bonus based on performance
MyBenefit platform (including subsidies for Multisport cards)
Internet and electricity allowance for remote work
Increased employer contribution to the Employee Capital Plan (PPK) - up to 3%
Additional vacation days based on your length of service
Hybrid work model (typically 2 days in the office and 3 days from home)

Fulltime

Knowledge Management Specialist

For the Knowledge Management Team at Mercedes-Benz Customer Assistance Center we...

Location

Netherlands , Maastricht

Salary:

3607.00 EUR / Month

Randstad

Expiration Date

August 30, 2026

Requirements

Excellent English written and verbal skills (knowledge base content is English)
additional languages are a plus
Experience in Knowledge Management and/or content writing/editing in a structured environment
Experience maintaining and continuously improving a knowledge base/system (content quality, structure, usability)
Strong analytic and conceptual thinking
structured and accurate way of working
Customer-centric mindset (content supports fast, correct answers and self-service)
Comfortable collaborating with stakeholders and working in a process-driven environment
Apply project management principles and methods for efficient content delivery

Job Responsibility

Create and maintain clear, accurate, and usable knowledge base content (English), so customers and agents can quickly find the right answers
Improve the quality and structure of knowledge over time by applying good KM practices, supporting contributors, and using available tools to work efficiently
Write, edit, and quality-check knowledge base content in English
Ensure articles communicate the core message clearly, with the right level of detail
Improve findability and usability through taxonomy and content structuring
Support modular content practices where it makes sense (so content is easier to reuse and maintain)
Operate KM processes and reviews with key stakeholders (knowledge ambassadors, knowledge owners, agents, SMEs) from request intake to publication and follow-up
Communicate effectively across different stakeholder groups and seniority levels
Use available AI-enabled tools as an enabler to support quality and efficiency, while applying judgment and quality control
Comfortable testing improvements, new technologies in knowledge and content management and sharing learnings with the team (with focus on augmentation)

What we offer

Personal development
International and dynamic environment
Mercedes-Benz CAC, Maastricht
Fulltime (40 hours)

Fulltime

Coating Process Owner Fibre Cement

Define and roll out Standards and Best Practices for our coating processes and a...

Location

Belgium , Kapelle-op-den-Bos

Salary:

Not provided

URSA Polska sp. z o. o.

Expiration Date

Until further notice

Requirements

Master's degree in chemical engineering or related technical field
Significant experience in coating process, project and change management with in depth exposure to cross functional interaction
Experiences in Lean Manufacturing / Project management
Excellent self-organization and communication skills
Proactive approach

Job Responsibility

Define and roll out Standards and Best Practices for our coating processes and applications, including complex problem solving and innovations
Troubleshoot coating failures and recommend corrective actions to improve reliability and performance
Evaluate surface conditions and recommend appropriate preparation methods for optimal coating adherence
Drive cross-facility standardization by implementing best practices and improving coating quality and efficiency
Lead the resolution of complex technical challenges, including root cause analysis to ensure long-term solutions
Collaborate with cross-functional teams to drive innovation and guide investments in low-energy coating technologies
Document and develop industry-leading standards for surface preparation and coating application techniques
Lead technical training programs to enhance knowledge transfer and upskill team members involved in coating applications

What we offer

Hybrid and flexible working
opportunity to learn, grow and lead
named world's #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023
one of the top companies to grow your career in Belgium in 2023 according to LinkedIn
culture that connects and cares
Road to Sustainability 2030 plan
commitment to diversity and equal opportunities

Service Experience Manager (Global Process Owner)

Location

Poland , Kraków

Salary:

Not provided

Randstad

Expiration Date

July 31, 2026

Requirements

5+ years in Service Design, UX, or Customer Experience leadership within GBS/Central services experience
5+ years leading design or experience teams in cross-functional or matrixed organisations
Proven experience in acting as a Knowledge Manager with ServiceNow
Proven ability to lead large-scale service design programs and deliver measurable improvements in user experience
Ability to articulate insights, empathy maps, and experience journeys to senior stakeholders
Experience using analytics and sentiment tools (e.g., Qualtrics, ServiceNow Experience Analytics)
Exposure to AI-driven experience tools such as virtual agents, chatbots, or GenAI content design
ITIL v4, Agile, or Design Thinking certifications are desirable

Job Responsibility

Define and execute the global Service Experience strategy for new GBS, ensuring alignment with business goals and the ServiceNow platform roadmap
Establish design principles, experience standards, and measurement frameworks (NPS, adoption metrics, XLAs)
Translate voice-of-employee and customer insights into service design priorities
Implement experience analytics across ServiceNow portal, chatbot and workflows to measure satisfaction, sentiment, friction and user effort
Integrate qualitative and quantitative feedback into continuous improvement cycles
Partner with the Service Performance Lead to align experience data with performance and value metrics
Lead adoption programs for newly deployed products, digital services and process re-designs
Collaborate with the Digital Adoption & Training Manager to deliver in-product guidance, enablement, and learning content
Oversee the Service Experience Design community including designers, content specialists, and researchers
Maintain a consistent design system, content standards, and brand alignment across all GBS solutions

What we offer

A key role in digital transformation within a strategic and rapidly growing Business Unit
Full ownership of defining and orchestrating the end-to-end experience strategy across new GBS
An efficient recruitment process, consisting of 1-2 stages directly with the Client
An employment contract directly with the Client, with a perspective for a long-term cooperation
Annual bonus (15%) based on performance
MyBenefit platform (including subsidies for Multisport cards)
Internet and electricity allowance for remote work
Increased employer contribution to the Employee Capital Plan (PPK) - up to 3%
Additional vacation days based on your length of service
Hybrid work model (typically 2 days in the office and 3 days from home)

Fulltime

External Supply – Manufacturing Support - Manufacturing Process Owner

The External Supply - Manufacturing Support Process Owner role is a key role in ...

Location

Ireland , Dun Laoghaire

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Minimally Bachelor of Science, Engineering or technical discipline
5+ years of manufacturing experience in relevant Drug Substance, Drug Product Manufacturing or related cGxP manufacturing experience
Experience with regulatory compliance in cGxP manufacturing and in depth knowledge of Eudralex Volume 4, Annex 1 Manufacture of Sterile Medicinal Products

Job Responsibility

Provide day-to-day operational oversight to ensure execution excellence via successful batch execution and on-time delivery of product
Lead and or support manufacturing / ops readiness
Supporting manufacturing in delivering supply to patients through Ownership of the assigned processes and taking a proactive approach to safety, quality and compliance
Subject Matter Expert with thorough in-depth knowledge of the assigned processes and interfaces
Monitor campaign progress and production schedules
Track operational performance such as yield, cycle time, and right-first-time metrics
Accountable point of contact for knowledge of CDMO process documentation
Gatekeeper of changes to CDMO process documentation
Lead and/or Support investigations that impact on safety, quality and/or compliance of the processes
Ownership and project management of CAPAs and Change Controls at our CDMOs

Fulltime

Senior Associate HR Knowledge Management

The Senior Associate – HR Knowledge Management is responsible for managing and e...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

5–9 years of experience in HR, knowledge management, HR service delivery, or digital HR roles
Proven experience with knowledge management systems and content management tools (e.g., ServiceNow, SharePoint)
Strong understanding of HR processes, policies, and shared services environments
Excellent collaboration, communication and technical writing skills
Analytical and proactive mindset with experience interpreting content usage metrics and drawing insights
Ability to manage multiple stakeholders and projects in a fast-paced environment

Job Responsibility

Develop and maintain high-quality HR knowledge content across our internal knowledge platform, ServiceNow
Implement and manage content governance processes, including content lifecycle management, version control, and periodic audits
Ensure alignment of knowledge content with internal policies, and ensure consistent tone, format, and branding across all HR knowledge materials
Serve as a subject matter expert and administrator for HR knowledge management tools (e.g., ServiceNow Knowledge Base, SharePoint, Confluence)
Optimize platform structure and taxonomy to improve discoverability, search performance, and user experience
Coordinate with DTI and HRI Tech teams to ensure system integrity and feature enhancements
Partner with HR Centers of Excellence (COEs), HR Business Partners, and and other stakeholders/content owners to gather and validate content updates
Collaborate with the HR digital and operations teams to ensure seamless integration of knowledge assets into HR portals and service channels
Monitor usage analytics and employee feedback to identify knowledge gaps, pain points, and opportunities for improvement
Participate in knowledge audits and content lifecycle management initiatives

Procure to Pay Global Process Owner

The global Procure to Pay (P2P) process encompasses all activities from purchase...

Location

United States , Toledo

Salary:

Not provided

Owens Corning

Expiration Date

Until further notice

Requirements

5 – 7 years related experience in Procure to Pay, Shared Services, or Global Business Services including leadership
Bachelor’s degree
Strong understanding of ERP systems (SAP experience preferred)
Demonstrated expertise in P2P process design, transformation, and optimization in a global, matrixed environment
Experience with digital transformation initiatives in a shared services or GBS environment
Onsite at our Toledo World Headquarters
Work stream process knowledge and experience: In depth process knowledge, best practice, and industry knowledge as well as application
Leadership: Proven ability to lead cross-functional teams and drive change in a complex organization
Stakeholder Management: Ability to manage stakeholders globally with multiple time zones and diverse cultures
Judgment and Decision Making: Recognizes issues, problems, or opportunities and determines when action is needed. Chooses appropriate action by formulating clear decision criteria and evaluates options by considering implications and consequences

Job Responsibility

Serve as the ultimate owner of the global Procure to Pay process
Develop and maintain the global P2P strategy, establishing best practices and driving standardization across all regions and business units
Identify opportunities for process optimization, automation, and cost reduction
Partner with P2P execution team and other stakeholders to identify, evaluate and implement process improvements at every level and stage of the P2P cycle that are scalable for the enterprise
Enhance customer experience focusing on making processes easy for stakeholders (vendors, end-users)
Drive commitment while reducing redundancies resulting in effective and efficient service delivery
Identify success metrics and continuously monitor process health
Stay current on emerging trends in P2P space and benchmark against current state
Partners with appropriate stakeholders, ensure resources are properly trained across P2P processes
Define and enforce process standards, policies, and procedures

Sourcing Process Owner

Waymo's Procurement and Vendor Enablement Office is a diverse, collaborative, an...

Location

United States

Salary:

152000.00 - 192000.00 USD / Year

Waymo

Expiration Date

Until further notice

Requirements

7+ years of experience in Procurement Operations, Sourcing, or Supply Chain Systems, with a specific focus on the 'Source-to-Pay' or 'Source-to-Contract' lifecycle
Deep Technical Fluency: Expert-level knowledge of SAP Ariba (Sourcing, Contracts, Buying & Invoicing modules) and Ironclad (CLM)
Data & Analytics Expertise: Proven experience managing Spend Cubes (e.g., SpendHQ, Sievo, or Ariba Spend Analysis)
Process Engineering: Demonstrated ability to map complex workflows and optimize them (Lean Six Sigma certification or equivalent experience is a strong plus)
Cross-Functional Influence: Experience operating at a Senior Program Manager level, capable of influencing cross-functional stakeholders (Legal, FP&A, Engineering Leadership)
Operational Rigor: Experience building 'No-touch' or 'Low-touch' procurement channels (Catalogs, Guided Buying)

Job Responsibility

Manage Sourcing & Contracting Operations: Serve as the operational lead for the end-to-end sourcing and contracting lifecycle
Optimize the Source-to-PR Lifecycle: Act as the process owner for the sourcing and requisitioning workflow
Orchestrate System Processes: Serve as the primary business owner for our procurement tech stack processes, specifically within SAP Ariba and Ironclad
Drive Spend Intelligence: Manage the Spend Cube operations
Lead Process Transformation: Analyze process performance metrics (cycle times, catalog adoption, touchless PRs) to design and implement continuous improvement initiatives
Manage Change & Governance: Maintain and govern the policies that control how Waymo buys

What we offer

discretionary annual bonus program
equity incentive plan
generous Company benefits program
top-notch medical, dental and vision insurance
mental wellness support
gym membership
special wellness programs
competitive compensation
bonus opportunities
equity

Fulltime

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Knowledge Management Process Owner

Job Description

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