Knowledge Management & Operations Lead Job at Plaud (Singapore)

Senior Manager, Operations Knowledge Systems & Process Design

This isn't traditional knowledge management. You're building the operating syste...

Location

United States , Nashville

Salary:

Not provided

Checkr

Expiration Date

Until further notice

Requirements

7+ years of experience in operations, process improvement, knowledge management, or related fields
3+ years leading teams or complex cross-functional initiatives
Demonstrated expertise in business process design, mapping, and optimization (Lean, Six Sigma, or similar methodologies)
Strong systems thinking—ability to see how knowledge, process, technology, and people interconnect
Proven ability to write clear, effective operational content that scales across audiences and channels
Data fluency: comfortable using metrics and analytics to drive decisions and measure impact
Experience building scalable solutions that work across multiple teams or functions
Excellent stakeholder management skills with ability to influence without authority
Clear, compelling communication—can translate complex systems into understandable frameworks

Job Responsibility

Design and evolve the knowledge infrastructure that powers compliance operations, customer support, and external help center content
Write and oversee the creation of content that works—clear, actionable knowledge that scales across channels and use cases
Develop and maintain structured taxonomies and leverage AI-powered approaches for organizing and surfacing unstructured content
Create systems that enable both human agents and AI systems to leverage knowledge effectively
Establish frameworks for knowledge quality, governance, and lifecycle management that scale with business growth
Map, document, and optimize cross-functional processes across compliance, support, and supply chain operations
Design processes that balance efficiency, quality, and customer experience outcomes
Build process frameworks that support continuous improvement and rapid iteration
Harness conversation analytics and AI to surface patterns, gaps, and opportunities in knowledge and process performance
Use operational data and performance metrics to identify knowledge and process gaps and translate insights into action

What we offer

Lunch four times a week
Commuter stipend
Snacks and beverages

Fulltime

Workforce Management Lead, Risk Operations

We are looking for an experienced and strategic Workforce Management Lead to dri...

Location

United States , Bay Area

Salary:

135800.00 - 245400.00 USD / Year

Block

Expiration Date

Until further notice

Requirements

8+ years of experience in Workforce Management, Operations, or Strategic Workforce Planning roles
5+ years of people management experience
Expertise in forecasting and capacity planning in complex environments
Moderate knowledge of KYC, AML, and Sanctions compliance
Proficiency in using spreadsheet tools such as Google Sheets and Excel, with the ability to create complex staffing models
Experience collaborating with diverse teams and managing key partner relationships
Demonstrated written and verbal communication skills, evidenced by delivering comprehensive reports and presentations to senior management that have influenced strategic decisions in operations
Experience analyzing workforce data to drive decision-making, with experience increasing operational efficiency through data-driven workforce adjustments and recommendations
Advanced analytical skills, including the ability to perform variance analysis, and developing forecasting models to inform strategic workforce planning decisions that result in a material improvement in operational efficiency

Job Responsibility

Develop and implement capacity plans and staffing models to support existing lines of business and new product launches within Compliance Operations
Forecast, schedule, and optimize staffing across multiple compliance work streams, ensuring adherence to process-specific Service level agreements and the absence of backlogs
Lead projects to create daily dashboard reporting for team leaders and managers, enhancing performance management and alert/case routing at the analyst level
Collaborate with cross-functional teams, including Product, Finance, and Compliance Analytics, to develop strategic workforce management solutions and improve forecasting models
Partner with Block vendor management teams to ensure seamless ramp-up/ramp-down and meet interval KPIs and contractual Service level agreements for our managed service providers
Use statistical methodologies and BI tools to analyze performance trends and drive data-informed decision-making
Present insights to senior and executive management, ensuring timely escalation of resourcing shortfalls based on forecasting

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Fulltime

Process Improvement, Knowledge, & Enterprise Risk Management Task Lead

Implement and execute a process improvement program that continuously identifies...

Location

United States , Washington, DC

Salary:

Not provided

Talent Acquisition Concepts

Expiration Date

Until further notice

Requirements

A current, active SECRET Clearance
A bachelor's degree in computer science or a related field
5+ years of total work experience in IT governance, risk management, audit, compliance, business continuity plan management, or other related information security domains
3+ years managing cross-functional teams and influencing senior-level management and stakeholders
Previous experience obtaining and maintaining compliance certifications/attestations for at least one of the following: PCI-DSS, Sarbanes-Oxley (SOX), or SOC 2 compliance
Strong understanding of PCI-DSS, NIST CSF, and COBIT frameworks
Advanced comprehension of security and risk best practices and industry standards from a business, technical, and operational perspective
Proven experience leading and developing staff members
Ability to maintain the highest level of confidentiality
Excellent organizational skills with a proven ability to manage multiple projects simultaneously

Job Responsibility

Continuously monitor SDLC related processes and provide CST insight into any areas that may require special attention
Make recommendations for process improvements and develop target-state process designs, develop implementation plans/roadmaps, and continually revise and report on process efficiencies and redundancies
Develop and deliver updated process, policy and procedures documents
Support CST’s Annual Statement of Assurance process documentation requirements
Conduct and document process evaluations against established performance metrics, recommend corrective actions, and conduct lessons-learned sessions
Support the Government in monitoring project teams for adherence to policies and procedures
Perform all other Process Improvement activities as directed by the COR/GTM
Review CST’s current Knowledge Management processes and Systems, including SharePoint, as well as review existing knowledge management documentation with the view to making improvements
Provide support for SharePoint as a Knowledge Management tool. This shall include maintenance of SharePoint sites and repository/document management activities
Recommend improvements to CST’s Knowledge Management systems and develop and maintain related Knowledge Management Policies and Procedures documents

What we offer

health, dental, and vision coverage
a retirement plan
a profit-sharing/bonus plan
Paid Time Off
holidays
sick days
a fun, creative work environment

Fulltime

IT Operations Management Practice Lead

Practice Directors are a key leadership role at Advance Solutions. As part of Ad...

Location

United States , Alpharetta

Salary:

Not provided

Advance Solutions

Expiration Date

Until further notice

Requirements

Proven experience as a consultant in the IT Operations field
Proven experience in a senior industry leadership position (e.g., IT Operations Manager, Data Center Operations Manager, Director/VP Enterprise Infrastructure, etc.)
Proven management/team leadership experience
Demonstrated experience implementing Service Now ITOM solutions in complex environments
Deep understanding of ServiceNow Common Service Data Model (CDSM)
Deep knowledge of ITOM/ITSM industry standards (e.g., ITIL, ISO/IEC 20000, ISO/IEC 27002, COBIT, etc.)
Experience in the practical application of ITOM and ITSM industry standards in business settings
Experience with enterprise architecture domains
Experience with AMZN API, VMware automation, Puppet/Chef/Ansible, integration & automation expertise with orchestration
Experience with discovery technologies (ServiceNow Discovery, ADDM, TADDM, DDMA/UD, etc.)

Job Responsibility

Define, scope, and prioritize service offerings within your practice area, including persona and market segmentation analysis, offering definition, scope, and pricing
Lead ITOM practice strategy discussions
Collaborate with subject matter experts in Marketing, Sales and Presales, and Customer Success to define, develop and deliver brand-enhancing content for Advance Solutions, communicating our value proposition, differentiation in the market, and domain expertise
Develop and curate distinctive, practice-focused content to support consulting delivery activities
Design a comprehensive, holistic enablement curriculum for the ITOM practice accessible to all roles/levels within the organization
Assess the effectiveness of enablement investments and programs and implement updates when appropriate
Ensure delivery model is focused on customer success outcomes while advocating excellence and effectiveness
Partner with sales team to drive bookings and closure of opportunities
Build and sustain collateral to support the sales and presales function including white papers, case studies, and industry commentary
Ensure a robust closed feedback loop that embraces continuous improvement and iteration

What we offer

ASC provides competitive compensation, generous benefits and a professional atmosphere
ASC has a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers

Fulltime

Operational Risk Management - Quality Assurance Lead - SVP

Operational Risk Assurance teams support the Global Operational Risk function by...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Substantial years of experience in Internal Audit, Operational Risk Assurance or Compliance Assurance with strong knowledge of 2nd line Testing & Monitoring routines
Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors
Exceptional relationship management skills
In depth knowledge of Assurance Methodologies, technology platforms supporting 2nd line Risk Management
Ability to effectively communicate complex topics to a broad audience
Detailed oriented with analytical skills
Expert in Microsoft Office Tools
Bachelor’s/University degree, Master’s degree preferred

Job Responsibility

Responsible for maintaining and evolving the ORM Quality Assurance Methodology and desktop procedures
Establishes and oversees the execution of ORM Quality Assurance for the whole of Global ORM teams
Lead and manage a team of Quality Assurance testing team and be responsible for coaching and development of the team
Responsible for undertaking or contributing to certain governance processes such as annual planning, change management of annual plans
Responsible for providing challenge to the ORM coverage and Risk SME teams for Independent Challenge activities including and undertaking quality assurance activities for areas as advised by the Head Operational Risk Assurance from time to time
Co-ordinating and managing stakeholder engagements within wider Risk organization
Responsible for providing management information
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Senior Data Operations Change Lead

The Senior Data Operations Change Lead role is part of Fund Operations Change – ...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience in program management on portfolio level, and/or significant client change and client strategic programs, preferably within Fund Operations/Investor Services space
10+ years of people management experience as manager of other or manager of managers
Data program knowledge to support operations – governance, quality, lineage, normalization, hygiene
Track record of delivering efficiency within Change/Project organizations and org structures creation/design
Stakeholders management skills, ability to build long-term relationships, including exposure to clients
Continuous improvement and transformation-related skillset with proven track record of the same
Excellent communication skills (oral & written), executive presence

Job Responsibility

Day-to-day leadership, management & support of Funds Internal Change area, ensuring e.g., all required deliverables are fulfilled timely and to the highest quality, all aspects of employee's lifecycle are performed to the appropriate standard including goal setting in alignment with wider Change organization and performance reviews
Responsible for the day to day management of executing to milestones and budget on multiple complex projects and programs using AGILE methodology - acting as Product Owner
adoption of Citi Data Global Policy and regulatory commitments delivery
Deliver Data related changes for Funds Services across all business lines impacting multiple down and upstream systems. In some cases, it is building new platform/capability from scratch to deliver significant operational efficiencies
Continual review of Internal Transformation processes with stakeholders to identify and execute tactical and strategic service and efficiency improvements
Capacity management and dynamic prioritization of resources
Monitoring of expense base to deliver execution of financial plan and initiatives to meet expense targets
Pro-active risk management and cooperation with necessary stakeholders in order to minimize operational & project risk and adherence to all Citi policies

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Operations Manager

Lawes Consulting Group are partnering with an expanding insurance broker who is ...

Location

United Kingdom , South Yorkshire

Salary:

45000.00 - 55000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Proven experience as an Operations Manager, preferably within an insurance brokerage environment
Strong knowledge of insurance brokerage operations, including compliance, underwriting, and claims processes
In-depth understanding of regulatory requirements and industry standards
Proficiency in using the Acturis trading platform
Excellent communication and interpersonal skills
Relevant insurance qualifications are desirable but not essential

Job Responsibility

Oversee and manage the daily operations of the insurance brokerage, ensuring efficiency and effectiveness
Lead, mentor, and develop a team of operations staff, fostering a culture of collaboration and excellence
Develop and implement operational policies, procedures, and best practices to improve productivity and service delivery
Monitor and ensure compliance with regulatory requirements and industry standards
Collaborate with senior management to align operational strategies with business goals
Manage relationships with insurers, underwriters, and other third-party providers
Analyse operational performance metrics and implement improvements to drive results
Oversee the implementation and maintenance of brokerage software and systems
Handle escalated client issues and ensure timely resolution
Support business growth initiatives by optimizing operational processes and resources

Fulltime

Laboratory Operations Manager

We are hiring for a Laboratory Operations Manager for a state of the art £30mill...

Location

United Kingdom , Southampton

Salary:

Not provided

Beautiful Recruitment

Expiration Date

Until further notice

Requirements

Ability to commute/ work in Southampton on site Monday – Friday daily is essential
Minimum of 5 years of experience managing a Laboratory as a Laboratory Manager or having worked for a Laboratory Services/ Lab FM Company as a Laboratory Operations Manager, managing onsite service engineers, maintenance engineers, maintenance technicians of equipment in a regulated laboratory, pharmaceutical or similar environment
You will have been a Laboratory Manager, Laboratory Equipment Service Manager, Laboratory Engineering Operations Manager, Life Science Facilities Manager or equivalent with responsibility for a team of Laboratory Equipment Service Engineers, Calibration Engineers, Service Technicians or Calibration Engineers reporting into you where you have to co-ordinate the scheduling of PPM works to customer satisfaction and manage the team successfully
Bachelor’s degree in a related field (e.g. Quality, Business, Engineering, Chemistry or equivalent)
Proven Experience In Analytical Equipment Service/Laboratory Asset Maintenance/ Manufacturing or Laboratory Equipment Engineering Operations Management With Strong Leadership Skills
Strong team development, performance management and employee engagement skills to motivate the team and drive performance excellence
Knowledge of working to GLP on a pharmaceutical, biotech, analytical chemistry, or medical device/similar R&D site
Experience with SAP or other similar CRM systems and good working knowledge of Excel
Ability to work to budgets and ensure that the laboratory equipment maintenance is brought in on budget
Ability to lead change management programs and drive operational innovation tailored to the Southampton site

Job Responsibility

Lead a diverse team of laboratory equipment service engineers, laboratory equipment calibration technicians, helpdesk and technical staff at the Southampton site, fostering a collaborative and high-performance work environment
Deliver lab equipment service engineering support through the site based engineering team reporting directly in to you
Manage third party service agreements and host vendor service engineers on site to undertake warranty maintenance to lab equipment
Drive operational control through metrics and KPI management, including customer satisfaction and service delivery performance
Be customer facing, working with the site based customer’s Laboratory Managers to deliver excellent engineering services on site
Inspire and develop team performance through recruitment, coaching, mentoring, and recognition, ensuring a skilled workforce at the Southampton site
Utilise SAP and other CRM tools for asset management and operational efficiency
Implement and manage continuous improvement initiatives and innovation projects focused on enhancing the efficiency and effectiveness of Southampton site operations

What we offer

excellent salary and benefits

Fulltime

Knowledge Management & Operations Lead

Plaud

Location:
Singapore , Singapore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

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