Knowledge Management Manager

• Lead and develop a team responsible for intranet and knowledge collaboration platforms
• Promote accountability, engagement, and professional growth within the team
• Establish a high-performing and service-oriented team culture
• Oversee the daily administration and optimization of intranet and internal knowledge platforms
• Maintain appropriate user access controls, system updates, and content governance standards
• Act as a primary escalation point for content and system-related inquiries from practice groups and business teams
• Implement and maintain best practices for organizing, categorizing, and managing content lifecycle processes
• Analyze usage trends and metrics to drive continuous improvement initiatives
• Provide oversight and strategic direction for enterprise search functionality
• Partner with technical teams on system enhancements, issue resolution, and quality assurance
• Evaluate search performance and recommend refinements to improve user experience and information retrieval
• Serve as liaison between knowledge teams and technology teams regarding document management system updates and enhancements
• Coordinate testing, communication, and resolution of issues that impact knowledge workflows
• Monitor developments in knowledge management technologies and professional services best practices
• Refine workflows and governance policies to enhance knowledge sharing and operational efficiency
• Ensure compliance with data protection, confidentiality, and internal governance standards
• Contribute to strategic initiatives and special projects as needed

• Strong judgment and discretion when handling sensitive information
• Proven ability to lead and motivate teams within a professional services environment
• Highly analytical with strong problem-solving capabilities
• Comfortable navigating complex and evolving operational challenges
• Ability to translate strategic objectives into structured, actionable plans
• Excellent communication and stakeholder engagement skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities effectively
• Minimum of 5 years of experience in knowledge management within a law firm or comparable professional services organization
• Demonstrated experience leading and developing professional staff
• Experience supporting intranet, collaboration, enterprise search, or similar knowledge platforms
• Familiarity with document management systems
• experience with leading DMS platforms preferred
• Experience within a law firm knowledge, innovation, or risk/compliance environment preferred
• JD preferred but not required

• Experience within a law firm knowledge, innovation, or risk/compliance environment
• JD
• Experience with leading DMS platforms

A comprehensive benefits package is also offered