Knowledge Management Manager Job at Renner Brown (New York)

Knowledge Management Manager

A leading global professional services organization is seeking a Knowledge Manag...

Location

United States , New York

Salary:

200000.00 - 220000.00 USD / Year

Renner Brown

Expiration Date

Until further notice

Requirements

Strong judgment and discretion when handling sensitive information
Proven ability to lead and motivate teams within a professional services environment
Highly analytical with strong problem-solving capabilities
Comfortable navigating complex and evolving operational challenges
Ability to translate strategic objectives into structured, actionable plans
Excellent communication and stakeholder engagement skills
Strong organizational skills and attention to detail
Ability to manage multiple priorities effectively
Minimum of 5 years of experience in knowledge management within a law firm or comparable professional services organization
Demonstrated experience leading and developing professional staff

Job Responsibility

Lead and develop a team responsible for intranet and knowledge collaboration platforms
Promote accountability, engagement, and professional growth within the team
Establish a high-performing and service-oriented team culture
Oversee the daily administration and optimization of intranet and internal knowledge platforms
Maintain appropriate user access controls, system updates, and content governance standards
Act as a primary escalation point for content and system-related inquiries from practice groups and business teams
Implement and maintain best practices for organizing, categorizing, and managing content lifecycle processes
Analyze usage trends and metrics to drive continuous improvement initiatives
Provide oversight and strategic direction for enterprise search functionality
Partner with technical teams on system enhancements, issue resolution, and quality assurance

What we offer

A comprehensive benefits package is also offered

Fulltime

Manager - Knowledge Management, Learning & Knowledge

We are seeking an experienced Knowledge Manager to join our team. Capital One’s ...

Location

United States , Richmond; McLean

Salary:

Not provided

Capital One

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or equivalent certification
At least 4 years experience in content strategy, UX writing, communications, or marketing
At least 3 years of project or process management experience
At least 2 years of experience using Google Suite or Microsoft Office

Job Responsibility

Lead the end-to-end planning, execution, and delivery of strategic projects and programs
Proactively identify and mitigate potential roadblocks, ensuring projects stay on track and achieve desired outcomes
Manage stakeholder expectations and provide regular, transparent updates on project progress
Collaborate with cross-functional teams to refine our horizontal operating model that optimizes processes, improves communication, and enhances overall team efficiency
Identify opportunities for process improvement and standardization across different departments to foster a more cohesive and agile work environment
Partner with senior leadership to translate strategic objectives into actionable initiatives and roadmaps
Lead and/or provide critical support to strategic initiatives, from ideation and definition through execution and post-implementation review
Conduct research, analysis, and provide insights to inform strategic decision-making
Foster a culture of accountability, continuous improvement, and excellence within the team
Provide guidance, mentorship, and support to team members to enhance their skills and capabilities

Fulltime

Manager, Knowledge Management

Airbnb was born in 2007 when two hosts welcomed three guests to their San Franci...

Location

United States

Salary:

160000.00 - 200000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

10+ years experience in content and knowledge management or related fields
4+ years of experience leading content creators, content strategists, technical writers, and/or editors with a track record of success providing coaching, feedback, and professional development opportunities to team members
Proven understanding of emerging digital and knowledge management trends, ability to provide thought leadership, and capacity to inspire innovation in these spaces
Extensive familiarity with different content management systems (ex: ContentStack), operational and project management applications (ex: Airtable, Asana, etc.), and AI solutions and tools
Familiarity with Taxonomy and Information Architecture concepts
Experience working with a customer service team and/or operations team in matrix global organizations is highly desirable
Agile training/certification/experience, including scrum, kanban, nimble, is a big plus
Travel may be required up to 10% of the time

Job Responsibility

Collaborate closely with peer managers, including those for Help Center and Taxonomy & Ontology teams, on content strategy and lifecycle, CKM tooling, information architecture, AI enablement at scale, and talent allocation and development, among other endeavors
Partner cross-functionally with process design and optimization, training, quality, planning, program management, platform and product management, engineering, legal and policy, service delivery, analytics, and other teams to incubate and inform roadmaps, negotiate trade-offs, orchestrate impeccable content that supports strategic opportunities, and catalyze continuous improvement
Coach, mentor, and grow a high‑performing team: set clear goals, deliver regular feedback, develop craft and leadership skills, and build succession plans
Articulate the key role knowledge plays on the success of support teams, including regular leadership updates, and structure and enable the team to ensure that human and virtual agents have the information they need at the ready
Oversee processes and programs that assure content accuracy, accessibility, availability, usability, and effectiveness
Act as DRI for content‑related urgencies: triage requests, align stakeholders, coordinate publication of rapid guidance to agents and customers, and run retros to document improvement opportunities or best practices

What we offer

Bonus
Equity
Benefits
Employee Travel Credits

Fulltime

Manager, Knowledge Management (KM) Vice President

The Knowledge Management manager is a responsible for a team of Knowledge Manage...

Location

Canada , Mississauga

Salary:

111600.00 - 161600.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

Minimum 5 years of experience working in Learning and Development / Knowledge Management
Direct experience in the domain of technical writing, content design and development (formal education preferred)
Experience with learning management systems, content repositories, and learning technologies
Experience managing, coaching, and leading a team of Knowledge professionals strongly preferred
Excellent leadership, negotiation, influencing, and conflict management skills
Ability to collaborate and influence in a complex environment: motivating and leading others through change
Adept at networking, consulting, and building relationships with all levels of management and staff
Excellent communication, listening and interpersonal skills
Participation in large scale learning projects (Agile and Waterfall)
Ability to work independently and identify information and/or resources needed to complete assignments

Job Responsibility

Lead a team of Knowledge Management writers in the development of performance-based knowledge solutions
Assess staff capability, identifying and coaching to skill strengths and gaps to improve the overall performance of the team
Provide direction to Knowledge Management writers and help remove environmental obstacles that impede work execution
Provide technical oversight for the process of creating knowledge solutions
Evaluate quality of knowledge solutions produced, providing coaching and guidance to the team as needed
Build and maintain strong relationships across Citi Learning and with business stakeholders to develop and deliver effective knowledge strategies and solutions that achieve business objectives
Help team adopt industry-recognized capability standards and best practices
Conduct performance reviews and recruit, interview, and hire design and development talent as needed

Fulltime

Manager, Learning & Knowledge Management

As the Manager of Learning & Knowledge Management at Replit, you’ll build and le...

Location

United States , Foster City

Salary:

130000.00 - 160000.00 USD / Year

Replit

Expiration Date

Until further notice

Requirements

5+ years in learning & development, enablement, knowledge management, support operations, or similar roles in a technology company
2+ years in a leadership, program ownership, or function-building capacity
Proven success building onboarding, enablement, or knowledge programs that directly improve operational performance
Experience partnering with Support, Product, and Engineering teams in fast-moving product environments
Strong program management skills, with the ability to run multiple initiatives across launches, training, and knowledge simultaneously
Strong analytical mindset — able to use performance data and operational signals to identify gaps and drive improvements
Exceptional communication skills — able to translate complex technical product concepts into clear, practical learning experiences
Experience working inside support tooling ecosystems (Zendesk or similar ticketing platforms, knowledge systems, and internal documentation tools)
Comfort operating as both strategic owner and hands-on builder in early-stage or scaling environments
Hands-on experience using AI tools (e.g., Replit, Claude, ChatGPT, or similar) to improve workflows, knowledge creation, training, or support operations

Job Responsibility

Build and lead the Learning & Knowledge Management function, establishing strategy, standards, and operating cadence across Support
Design and run onboarding programs for new Support team members (FTE and vendor), ensuring fast ramp and high confidence in product and workflow knowledge
Own continuing education programs, including booster training, deep technical enablement, and targeted reinforcement based on performance signals
Lead release enablement for new products and features, ensuring Support is ready to handle customer questions on day one of launch
Partner with Product and Engineering to ensure Support readiness, knowledge creation, and training are built into the product development lifecycle
Define and maintain internal knowledge standards, including article structure, quality expectations, lifecycle management, and contribution workflows
Build feedback loops using ticket data, QA insights, automation signals, and frontline feedback to continuously improve learning and knowledge programs
Partner with Support Operations and Automation teams to embed knowledge into support workflows, tooling, and AI-assisted experiences
Define and track key metrics (ramp time, training effectiveness, knowledge adoption, quality performance signals) and report progress to Support leadership
Recruit, mentor, and develop Learning, Enablement, or Knowledge team members as the function scales

What we offer

Competitive Salary & Equity
401(k) Program with a 4% match
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Commuter Benefits
Monthly Wellness Stipend
Autonomous Work Environment
In Office Set-Up Reimbursement
Flexible Time Off (FTO) + Holidays

Fulltime

Tax Assurance & Risk Management Assistant Manager / Manager

Our tax professionals draw on their comprehensive experience to deliver business...

Location

United Kingdom , Greater Manchester

Salary:

Not provided

BDO UK LLP

Expiration Date

Until further notice

Requirements

Can act as a key point of contact within the firm for the client, together with senior members of the team
Experience of TA&RM work (including such as tax process, tax strategy, SAO, CCO, tax risk registers etc) – with a keen interest in tax governance and developing tax operations
Broad tax technical experience to be able to talk knowledgeably at a good level about a range of tax issues
Experience in end-to-end project delivery and quality advice / report writing skills
Strong presentation style, and confidence in hosting workshops, training sessions and webinars, often to Board level
Educated to degree level, and/or CTA and/or ACA qualified or equivalent, or relevant experience

Job Responsibility

Excellent client relationship, communication and project management skills with the ability to distil tax concepts into easily understood information suitable for a wide array of stakeholders
Most of your work will be client facing, reporting to senior managers, directors and partners, and will require you to actively manage your client portfolio and manage project delivery, coordinating teams to deliver exceptional client service, in addition to supporting business development activities
This role will involve consideration of a range of taxes including corporate, indirect and employment taxes
act as a key point of contact within the firm for the client, together with senior members of the team

What we offer

Health and wellness programmes
Pension plan
Private medical
Income protection plan
Holidays
Bike to work scheme

Gl assistant manager/ manager - people management

A leadership role responsible for improving accounting processes and team manage...

Location

Japan , Tokyo

Salary:

6000000.00 - 10000000.00 JPY / Year

Randstad

Expiration Date

October 16, 2026

Requirements

10+ years of experience in the general accounting function (Including 5+ years of leadership experience)
General knowledge of processes within a Finance department
Knowledge of JGAAP and IFRS accounting standards
Process knowledge related to ERP applications (SAP is a plus)
Excellent management and leadership skills
Strong analytical and organizational skills
Fluent in Japanese, business level English

Job Responsibility

Maintain chart of accounts in the accounting system
Organize closing work in conformity with the closing calendar
Supervise closing activities in an efficient and timely manner
Direct the preparation of financial reporting (JGAAP & IFRS)
Liaise with auditors for statutory and corporate requirements
Manage relations with government authorities with the Tax team

What we offer

健康保険
厚生年金保険
雇用保険
土曜日
日曜日
祝日

Fulltime

Manager - Service Management (Change Management Leader)

The Manager, Service Management, Enterprise Change Management provides leadershi...

Location

United States , Iselin; Phoenix; Westwood; Plano; Johnston; Pittsburgh; Medford; Charlotte

Salary:

150000.00 - 190000.00 USD / Year

Citizens Bank

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field
Five to seven plus years of experience in IT Change Management within a large scale enterprise environment
Demonstrated experience implementing, governing, and maturing ITIL based processes
Hands on experience with ServiceNow ITSM with direct ownership of the Change Management module
ITIL Foundation required, Intermediate or Expert preferred
ServiceNow System Administrator or Implementation Specialist strongly preferred
Strong proficiency with ServiceNow Change workflows, approvals, automation, and reporting
Working knowledge of CMDB, Incident Management, Problem Management, and Release Management
Strong communication, presentation, and documentation skills
Proven leadership, influence, and consensus building capabilities

Job Responsibility

Own and continuously improve the enterprise Change Management process aligned to ITIL principles and organizational objectives
Define, maintain, and enforce Change Management policies, standards, procedures, and governance models
Lead and develop a team of Change Management professionals to ensure consistent execution, quality, and compliance
Drive maturity of Change Management practices to support enterprise scale, regulatory expectations, and transformation initiatives
Own and enhance the ServiceNow Change Management module including workflows, approvals, automation, and integrations
Partner with ServiceNow platform teams to optimize configuration, reporting, dashboards, and automation
Ensure ServiceNow is consistently used as the system of record for all change activity and approvals
Assess proposed changes for technical risk, business impact, operational readiness, and production stability
Challenge change submissions to ensure alignment with risk tolerance, regulatory requirements, and service reliability expectations
Ensure cybersecurity, regulatory, and audit controls are embedded throughout the change lifecycle

What we offer

competitive compensation
comprehensive benefits including medical, dental, and vision coverage
retirement benefits
parental leave
flexible work arrangements
education reimbursement
wellness programs
paid time off exceeds local and state paid leave requirements

Fulltime

Select Country

Knowledge Management Manager

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Knowledge Management Manager

Knowledge Management Manager

Manager - Knowledge Management, Learning & Knowledge

Manager, Knowledge Management

Manager, Knowledge Management (KM) Vice President

Manager, Learning & Knowledge Management

Tax Assurance & Risk Management Assistant Manager / Manager

Gl assistant manager/ manager - people management

Manager - Service Management (Change Management Leader)

Our AI answers in your language