Knowledge Management Author, Citi

Knowledge Management Author

Citi

Location:
Canada, Mississauga

Category:
Human Resources

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Learning Design & Development Intermediate Analyst is a developing professional role. This role involves analyzing business needs, performance goals, and audiences to create training solutions. Responsibilities include needs assessments, task analysis, and working with subject matter experts to create content. The role also involves creating user materials, measurement strategies, and data collection tools to evaluate training impacts while adhering to compliance and ethical standards.

Job Responsibility:

Determines and develops appropriate training solutions for assigned projects, based on the outcome of analyzing business needs, performance goals, and audience
participates in the program design process by assisting with needs assessments, task analysis, research of knowledge tasks, working with subject matter experts to validate content, and the creation of supporting design documents including story boards and mock-ups
contributes to development by constructing end-user classroom materials, facilitator guides, assessments, and writing supporting documentation
creates measurement strategy for client solutions to include the overall assessment approach
designs and develops of data collection tools and methods to measure the impact of training
is responsible for all other duties assigned
appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

2-5 years experience
consistently demonstrates clear and concise written and verbal communication skills
proficient in Microsoft Office with an emphasis on MS Excel
self-motivated and detail oriented

What we offer:

global benefits
equal opportunity employer

Additional Information:

Job Posted:
June 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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