Knowledge Management Associate Job at Optimizely (Dhaka)

Senior Associate, Management Consulting

Your role as a Senior Associate will harness your passion for innovative technol...

Location

United States , Southern California or Denver

Salary:

115000.00 - 140000.00 USD / Year

Trace3

Expiration Date

Until further notice

Requirements

Minimum of 5 years of related professional work experience preferably at a technology or consulting company
Strong client service skills are imperative
Strong understanding of Information Technologies and how a services organization works
Ability to listen, build rapport, and credibility as a strategic partner within business units
able to build bridges across teams and job functions
Demonstrates experience in program management, change management and continuous improvement
Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment
Ability to support customer requests with a proactive and consultative manner
listen and understand user requests and needs and effectively deliver
Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment

Job Responsibility

Own and lead a project/program workstream including the status, timelines, communication, resource coordination and planning.
Continuously collect, gather and analyze project dimensions to identify risk, issues and or improvement opportunities and present details through compelling presentations
Continuously monitor and create transparency through the communication of project status, issues and risks to internal teams and our client
Provide customer service support for project resources and management team
Assist in the development of strategies to solve complex technical challenges
Proactively assist in the management of several clients, while reporting to Managers and above
Establish effective working relationships directly with clients
Contribute to the development of your own and the team’s technical acumen
Be actively involved in business development activities to help identify and research opportunities on new/existing clients
Continue to develop internal relationships and your Trace3 brand

What we offer

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Fulltime

Order Management Associate II

The Order Management Associate II will manage customer orders from time of recei...

Location

Philippines , Makati, Metro Manila

Salary:

Not provided

The Hershey Company

Expiration Date

Until further notice

Requirements

With 2-3 years working knowledge and profanely on core SAP transactions including Order-to-Cash Management, Customer Master Maintenance, Credit Management, Pricing Master Maintenance, Material Master Maintenance, SAP standard reports both FI and SD Modules, and etc
Understanding of systems used in the Order Fulfillment process and interfaces between them (SAP, Transportation Management, Siebel, Manugistics, etc.)
Knowledge of transportation and warehousing concepts
forwarder and broker organization
Proficient in MS Office Applications (word, excel, PowerPoint, Visio, access, project, and etc.)
Excellent Customer Service skills including Interpersonal Communication Skills, Relationship Management, Collaboration Skills, and Teamwork Skills
With Order to Cash Process Knowledge, Understanding of Related Transactions, Policies and Guidelines and Performance Measurements
Excellent oral and written communication skills
Attention to detail, strong analytical and problem solving skills
Ability to use analysis tools in order to communicate metrics and improve service levels

Job Responsibility

Manage customer orders from time of receipt through invoicing
Work with OMA 1 in addressing business issues ensuring all processes are fully documented and followed
Represent Hershey Foods in a professional manner by maintaining and enhancing a positive business relationship with customers, business managers/ business unit, brokers and etc
Respond in a timely and effective manner to customer inquiries and provide sound business resolution to issue raised
Interact with other personnel within the Order Fulfillment process to assure that orders are delivered to meet customer expectations
Assists in the mentoring and training of new team members
Organizes and participates in customer meetings and ensure agreed Key Performance Indicator/ Metrics/ Service Level Agreements are met
Process and Documentation
Business Issue Resolution
Manage order-to-invoice cycle for customer orders utilizing SAP system for general and Regional Customer Satisfaction Program Accounts

Fulltime

Investment Management Operations Associate

As an Operations Associate, you will support day-to-day investment operational a...

Location

United Kingdom , London

Salary:

Not provided

Orbis Consultants

Expiration Date

Until further notice

Requirements

3+ years of wealth operations experience
Strong understanding of a broad range of financial instruments
Knowledge of financial markets, investment strategies, and operational processes
Excellent analytical capabilities with strong problem-solving skills
Clear and confident communication, both written and verbal

Job Responsibility

Manage daily dealing activity, order execution, trade settlements, and reconciliation
Oversee cash management, corporate actions, and risk-related controls
Support fund reporting and communication with Authorised Corporate Directors (ACDs)
Ensure client portfolios remain aligned to agreed model strategies, maintaining appropriate tolerances across multiple platforms
Uphold regulatory standards, internal controls, and operational best practices
Ensure all trading and operational processes meet industry and governance requirements

Fulltime

Data Management Group Associate

DMG is a highly strategic pillar of Gain.pro’s research vertical (Private Equity...

Location

India , Bangalore

Salary:

Not provided

Gain.pro

Expiration Date

Until further notice

Requirements

5+ years of experience
latest in a mid-level role for a shared services/competence centre for Strategy Consultant, Global IBD, Big 4 or research centre based in India
previous experience and affinity with the PE & VC market is a plus
worked in the financial/professional services industry and have a strong interest in this area
successfully managed a team size of ~10 or more FTEs
intrigued by and experienced in detailed company analysis and research
world-class communication skills
bias to action
hands-on mindset
a positive, decisive and empathic management style

Job Responsibility

manage and scale a best-in-class research team with a remit to own the updates process for multiple regions globally
reporting to the DMG Team Lead, responsible for managing a sizeable team of DMG analysts and senior analysts involved in the updates process
research and knowledge management: deliver on the updates targets for your regions, ensuring the highest quality standards of financial, market and business research
identify best practices to drive continuous efficiency and process improvements
quality guardianship: regularly carry out reviews of the updates executed by your team, identify quality issues and address them
recruitment: actively support the hiring of research analysts to meet the group’s headcount and content targets
team management: train, develop and motivate team members, fostering a culture of continuous learning and personal and professional growth
strategic initiatives: continuously identify and own improvement opportunities and execute data improvement initiatives
technology: identify and drive technical initiatives to automate our workflow even further

What we offer

competitive base salary with annual bonus linked to your performance/OKRs
chance to grow with the company gaining increasing responsibilities, supported by lots of coaching and a feedback-driven approach
flexible hybrid working model
opportunity to carve your signature in a fast-growing SaaS scale-up and contribute to building the local research team
culture of trust, ownership and standard of excellence
fun working atmosphere with regular outings and events

Fulltime

Associate Manager, Client Success

The Associate Manager, leads and supports the Client Success team to deliver exc...

Location

Poland , Krakow

Salary:

11100.00 - 13800.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

2-5+ years of experience working in a managerial capacity in a support, sales/retention, or Customer Service role
1-3 years minimum experience working in the payment processing and/or software solutions industries
At least 1 year background/experience in portfolio management or processing/software leadership role where you were instrumental in developing processes and department protocols
2-3 years of experience and proficiency with Google Suite, Learning Management Systems such as Lessonly, and related software
Ability to translate your skills to other employees through training and mentoring
Must have excellent verbal and written communication skills to appropriately manage both internal and external partner relationships
Strong retention, marketing, leadership and interpersonal skills
Excellent verbal and written communication skills with strong marketing, sales, retention, or VIP portfolio management background
Thorough understanding of client success processes and department protocols within SpotOn ecosystem and potentially within a specific specialty success group like Integrations, Pricing, or Retention/Cancellations
Ability to moderate both small and large groups

Job Responsibility

Supervise and oversee client escalations to reduce wait time and offer all viable alternatives to clients to obtain BUY-IN
Balance day-to-day operations within the Client Success department while ensuring merchant concerns/escalations are given priority and addressed swiftly
Coaching on how to effectively manage high-level/complex merchant concerns using EQ
Respond to Team Leads or CSS/CSMs issues and/or high-level escalations requiring intervention promptly with all documentation, communication, reports uploaded to SFDC
Analysis of attrition for Client Success portfolios quarterly and yearly and churn and At Risk data
Maintain accurate records and document all service activities and discussions regarding department processes, personnel, or client escalations
Collaborate across all departments to address/resolve client needs and delegate as appropriate with proper oversight to ensure these items are completed
Become proficient / have extensive knowledge of all processes and guidelines for Client Success guidelines, practices, and protocols including product software and hardware offerings
Coordinate, collaborate and facilitate with all SpotOn departments to ensure merchant requests/concerns are handled timely and appropriately
Ensure team meets KPIs consistently and works collaboratively with department management to address disciplinary issues or prohibitive behavior who will work with HR on any formal actions required

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Logistics Associate Manager

This role, part of Hewlett Packard Enterprise team, oversees distribution and lo...

Location

Vietnam , Hanoi

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

At least 10 years experience in logistics operations, logistics program management, supply planning, and trade compliance
in-depth knowledge of logistics operations, strategy, inventory planning, and Asia Trade Compliance processes
ability to reconcile and manage returns/stock rotation, merge in transit, perform compliance checks, generate trade documents, and implement SOX compliance revenue practices
knowledge of global/regional freight forwarding providers and fulfillment hub providers
experience with logistics planning/analytics
experience handling cross-functional key projects
ability to communicate effectively with cross-functional teams
knowledge of process management tools, Six Sigma, metrics and performance measurement techniques
strategic thinking and planning abilities with a detail-oriented, hands-on approach
results-oriented with a high sense of urgency

Job Responsibility

Provide managerial oversight for a large distribution center and cross-dock operated by the 3PL
prepare, lead, and supervise labor, capacity, and DC/cross-dock efficiency
work closely with process owners and internal business units like Sales, Order Management, Revenue, Planning, Tax, and Compliance
develop and implement process roadmaps
align with third-party system integration partners and consultants to plan and implement programs
lead project timelines and prioritize initiatives
coordinate with functional organizations to resolve cross-functional process linkages
identify areas for workflow and application improvements
continuously monitor and adopt industry best practices in logistics and trade compliance.

What we offer

Comprehensive health, financial, and emotional wellbeing benefits
specific programs for personal and professional development
commitment to inclusion and flexibility to manage personal needs.

Fulltime

Associate Project Manager

Pixels 360 is seeking an energetic Associate Project Manager to help manage the ...

Location

United States , Boston

Salary:

Not provided

Pixels 360

Expiration Date

Until further notice

Requirements

Superior organizational skills
Solid organizational skills including attention to detail and multitasking skills
Excellent communication skills (written and verbal)
Positive attitude and ability to remain calm and professional during high periods of stress
Excellent interpersonal skills with the ability to work independently or as part of a collaborative team
Bachelor’s degree in Marketing/Advertising/Communications or the equivalent in experience
Strong affinity to technology, and the digital world and like the idea of working with engineers and creative teams
Practical digital marketing knowledge, including content management systems, email marketing tools, and SEO

Job Responsibility

Take copious notes in meetings and work with other Project Managers and Engineering to make sure all the action items internally and externally are accounted for and completed
Provide updates on tasks and projects the team is working on
Track project paths, and escalate potential risks to deadlines and deliveries
Support stakeholders with project plans regularly to reflect any changes to the schedule
Perform some simple web functions such as content edits and Search Engine Optimization
Be involved in organizing and delivering training to clients
Liaise with Clients and other Project Managers about 50% of the time, with Engineers/Developers and the Creative team, and Principals of the company about 30% of the time, and with SEO, content management, infrastructure analysis, and training about 20% of the time

Associate Project Manager

An established multidisciplinary consultancy based in South London is seeking an...

Location

United Kingdom , London

Salary:

60000.00 - 70000.00 GBP / Year

Brandon James

Expiration Date

Until further notice

Requirements

A degree in Construction Project Management or a related built environment discipline
Chartered status (MRICS or similar), or working towards it
Experience delivering public sector construction projects
Strong working knowledge of NEC and JCT forms of contract
Confident communication and client-facing abilities
NEC Accredited Project Manager status is desirable (training support available)

Job Responsibility

Managing a wide range of construction projects, ensuring value for money and compliance with key performance and quality standards
Programme and report preparation
Contract administration (primarily under NEC and JCT)
Chairing meetings with clients and stakeholders
Supporting business development
Contributing to fee proposals
Participating in client interviews
Identifying opportunities for future commissions

What we offer

Private medical insurance and health initiatives
Generous holiday allowance plus option to buy extra days
Hybrid working and family-friendly policies
Season ticket loan and paid professional memberships
Structured training and support for chartership

Fulltime

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Knowledge Management Associate

Job Description

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