Knowledge Management Analyst Job at Genius Sports (Tallinn)

Knowledge Management Analyst

The Knowledge Management (KM) Analyst is responsible for the health, accuracy, a...

Location

United States , Pataskala

Salary:

Not provided

Ann Taylor

Expiration Date

Until further notice

Requirements

2+ years of experience in a Knowledge Management, Content Strategy, or Quality Assurance role, preferably within a retail or large contact center environment
Proficiency with Knowledge Management Systems (KMS) platforms (e.g., NiCE mPower)
Proven ability to use data (search logs, usage reports, C-Sat/FCR metrics) to drive content strategy and decision-making
Excellent written and verbal communication skills with a demonstrated ability to translate complex technical information into clear, easy-to-understand content

Job Responsibility

Monitor and Analyze KB Performance: Routinely track and report on key knowledge metrics, including usage rates, search success, content findability, and article deflection rates
Ensure Content Accuracy: Implement a proactive auditing schedule and content decay process to ensure all articles, policies, and procedures are current, compliant, and accurate
Identify Content Gaps: Analyze agent and customer search data, feedback submissions, and support ticket trends to identify critical missing or inadequate knowledge content
Enforce Content Standards: Own and maintain the KM Style Guide and quality standards, ensuring all new and updated content adheres to tone, formatting, and clarity requirements
Manage Feedback Loop: Govern the workflow for submitting, reviewing, and acting on agent and customer feedback, ensuring quick resolution and improved content quality
Optimize Publishing Workflow: Manage the content lifecycle (drafting, review, approval, publishing, and archival), ensuring efficiency and speed to market for critical updates
Support AI Solutions: Act as the KM Subject Matter Expert (SME) for all AI and automation initiatives (e.g., chatbots, virtual agents, self-service portals) that rely on the knowledge base
Maintain AI Readiness: Ensure KB content is optimized for machine consumption, including proper tagging, classification, and metadata to maximize the effectiveness of AI deflection
Analyze Experience: Monitor the agent and customer experience within the KM tools and AI channels, providing actionable insights to enhance usability and reduce friction

What we offer

You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies
Support for your individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays

Fulltime

Business Analyst / Product Manager

Orangesoft is looking for a Business Analyst / Product Manager who combines hand...

Location

Salary:

Not provided

Orangesoft

Expiration Date

Until further notice

Requirements

3+ years of work as a Business Analyst/Product Manager
Experience in iOS, Android and Web development healthcare projects
Good knowledge of HIPAA and other healthcare regulations
Product management mindset
Knowledge of product management techniques
Strong knowledge of different tools and techniques (lean canvas, user story mapping, etc.)
Experience in pre-sales activities
Strong management and communication skills
Knowledge of agile processes and principles
Advanced level of English

Job Responsibility

Elicit, analyse, and verify business requirements
Shape the product vision for MVPs
Gather, define and document functional and non-functional requirements
Facilitate collaboration between business and technical stakeholders
Apply product management techniques
Support team during development stage
Handhold the testing team and represent end-users in the UAT phase
Participate in pre-sales activities: lead the calls with the potential clients, set up and manage the estimate process, participate in proposal presentations

What we offer

Flexible work schedule
Hardware and additional accessories
20 vacation days + 12 paid days off
Knowledge-sharing sessions every week
Buddy and curatorship programs
Medical Care Package
HR Referral program
Gifts for anniversaries

Program Management Analyst

The Third Party Management Program Execution provides operational support, proce...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum 8+ years of working experience in financial services / Banking industry
Preferred 3+ years of direct, relevant experience in third-party risk management or operational risk management or Audit related work
Knowledge of third-party management risk and control methodologies and best practices
Team management skills preferred
Supply chain management experience preferred
Bachelor’s degree required
Master’s Degree preferred
Professional Qualifications including CA/ICWA/ACS etc

Job Responsibility

Execute day-to-day activities in support of Citi’s Third-Party Management Program
Implement key, standardized processes related to compliance with Citi’s policies and standards
Guide internal stakeholders
Monitor the timely and effective completion of activities related to Third Party lifecycle
Ensure data accuracy for the reporting of third-party related metrics
Improve current processes and share best practices with management team
Participate in team meetings to analyze documentation and processes
Assist management in gathering data and information
Provide guidance to junior TPU analysts
Verify third parties’ policies and procedures compliance

What we offer

Best-in-class benefits
Equal opportunity and affirmative action employer

Fulltime

Program Management Analyst

The Program Management Analyst - C10 will be responsible for executing day-to-da...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum 8 years of working experience in Financial services / Banking industry with strong knowledge of banking regulatory requirements
Preferred 3+ years of direct, relevant experience in third-party risk identification and management, operational risk management, compliance and/or audit
Knowledge of third-party management risk and control methodologies and best practices
Bachelor’s degree required
Master’s degree or any other equivalent is preferred

Job Responsibility

Facilitate Citi businesses’ ongoing compliance with Third Party Management requirements outlined in Citi policies and standards
Providing process guidance and support to Third Party Officers (TPOs), Business Activity Owners (BAOs) and other business stakeholders on end-to-end Third Party Management requirements and set up periodical review meeting with all the stakeholders
Execute various third party risk assessment controls as identified by the Third Party Risk Assessment Process and provides guidance to TPU Process Analysts on process execution
Verify if all critical data fields are captured accurately while onboard the suppliers into Master supplier database and Payment systems
Ensure that all suppliers are screened against the Negative/SDN list on a periodic basis and any positive matches are escalated to senior management
Verify if third parties’ policies and procedures are complaint to Citi’s policies and procedures. Identify and report gaps if any, to senior management
Partner with Sourcing and Business and provide approval to sign the contract once all Due diligence activities are completed and gaps if any are remediated
Undertake onsite Reviews and Video conferencing sessions with Third Parties to perform Risk Management activities
Review the contractual terms and conditions agreed between Citi and third party and perform controls checks to ensure that all contractual obligations are met by the third party
Perform Quality Check on the control assessments performed by TPU Risk Analyst I&II and provide guidance to the Analysts on performing assessments in line with policies and procedure

Fulltime

Program Management Analyst

The Third Party Management Program Execution provides operational support, proce...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum 8+ years of working experience in financial services / Banking industry
Preferred 3+ years of direct, relevant experience in third-party risk management or operational risk management or Audit related work
Knowledge of third-party management risk and control methodologies and best practices
Team management skills preferred
Supply chain management experience preferred
Bachelor’s degree required
Master’s Degree preferred
Professional Qualifications including CA/ICWA/ACS etc

Job Responsibility

Looks for ways to improve the current process and share best practices with management team
Participates in team meetings to analyze documentation and processes to ensure risks and control points are properly addressed
Assists management group in gathering data and information for supervisors reporting and to take ownership of specified projects and tasks
Demonstrate Strong knowledge about Third Party Lifecycle Management, Regulatory guidelines Contract Terms & conditions, Information Security, Regulations (OCC, GDPR, Data Privacy Laws, and Country specific Local Laws etc)
Providing process guidance and support to Third Party Officers (TPOs), Business Activity Owners (BAOs) and other business stakeholders on end-to-end Third-Party Management requirements and set up periodical review meeting with all the stakeholders
Facilitating and coordinating with various Policy Owners in areas such as Data Privacy, Export Licensing, Information Security and Continuity of Business (CoB)
Provide guidance to junior TPU analysts on the process execution
Act as Level 2 Reviewer in the team and guide the team members as needed
Verify if third parties’ policies and procedures are compliant to Citi’s policies and procedures
Identify and report gaps if any, to senior management

Fulltime

IT Business Analyst – Transportation Management

The Solution Delivery Organization is fully aligned with ADM’s enterprise proces...

Location

Brazil , São Paulo

Salary:

Not provided

ADM

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Systems, Business or related field, with 5+ years of experience in IT or business process roles.
Strong understanding of Transportation Management processes (planning, execution, carrier management, freight visibility), and familiarity with major TM solutions.
Ability to interact professionally with all levels of the organization.
Demonstrated ability to meet deadlines and work under pressure.
Ability to work occasional weekends, holidays or overtime when necessary.
Willingness to travel to support business objectives.
Ability to work independently and in multicultural teams.
Strong analytical, organizational, time-management, facilitation and process-management skills.
Excellent written, verbal and interpersonal communication skills for both technical and non-technical audiences.
Ability to adapt to fast-paced environments, reprioritize, and handle evolving assignments.

Job Responsibility

Partner with Product Owners, business representatives and Solution Delivery team members during preliminary investigations for new solutions, ensuring clear requirements gathering, data analysis and evaluation of solution options.
Support business case development by providing process and functional expertise to define expected business outcomes.
Contribute to the design and revision of processes following enterprise governance standards.
Understand cross-process and cross-functional dependencies while designing, developing and implementing TM solutions.
Prepare documentation for key project phases, including requirement gathering, discovery, development and delivery.
Collaborate with Solution Architects to translate strategy documents into actionable roadmaps and participate in regular roadmap reviews.
Work closely with other IT delivery teams to ensure efficient end-to-end solution deployment.
Collaborate with external vendors (software, applications, tools) to clarify business requirements and support system analysts in building functionalities.
Support roadmap execution for implementation projects, ensuring alignment with stakeholders and service delivery teams.
Maintain high visibility on solution and service delivery activities through updates, meetings and communication with team leads.

Program Management Analyst

The Third Party Management Program Execution provides operational support, proce...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum 8+ years of working experience in financial services / Banking industry
Preferred 3+ years of direct, relevant experience in third-party risk management or operational risk management or Audit related work
Knowledge of third-party management risk and control methodologies and best practices
Team management skills preferred
Supply chain management experience preferred
Bachelor’s degree required
Master’s Degree preferred
Professional Qualifications including CA/ICWA/ACS etc

Job Responsibility

Execute day-to-day activities in support of Citi’s Third-Party Management Program
Implement key, standardized processes related to compliance with Citi’s policies and standards
Guide internal stakeholders
Monitor the timely and effective completion of activities related to Third Party lifecycle
Ensure data accuracy for the reporting of third-party related metrics
Improve current processes and share best practices with management team
Participate in team meetings to analyze documentation and processes
Assist management group in gathering data and information
Provide guidance to junior TPU analysts
Verify third parties’ policies and procedures compliance

Fulltime

Wealth Management Analyst

We are seeking a Wealth Management Analyst to join our large advisory team in th...

Location

United States , Cincinnati

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of professional experience in investment management, either as a portfolio manager or equity/fixed income analyst
CFA charter holder (or actively pursuing) and/or MBA preferred
Series 7 and 66 licenses are required
Proficiency in Microsoft Office products, particularly Excel, is required
Strong analytical and critical reasoning abilities
In-depth knowledge of fundamental equity and fixed income research methodologies
Exceptional oral and written communication skills, with the ability to effectively collaborate within a team
High attention to detail, with the ability to meet tight deadlines and manage complex situations under pressure

Job Responsibility

Manage equity and fixed income investment portfolios for the advisory team with a focus on performance and alignment with strategic objectives
Conduct in-depth research and analysis of both existing and potential portfolio holdings using fundamental methodologies
Provide ongoing updates on market, economic, and portfolio performance to the investment committee and collaborate on the development of strategic investment direction
Execute equity and fixed income trades across all managed accounts in compliance with policies and guidelines
Partner with the investment committee and portfolio management team to ensure the seamless implementation of investment strategies
Occasionally support client and prospect meetings by delivering insights into market and portfolio performance

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Knowledge Management Analyst

Genius Sports

Location:
Estonia , Tallinn

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 24, 2026

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Job Posted:
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