Knowledge Editor

• Create, organize, and optimize critical knowledge content
• Work on content improvement through Jira tickets with role wise targets
• Identify improvements and knowledge gaps in our content through audits and data analysis
• Ensure our content is accurate, consistent, and highly effective for our users
• Triage and maintain content and workflow feedback across the organization
• Build and maintain key relationships with CS Operations, Partners, Training, Quality, Business Process and Change Management teams

• 3+ years of experience in technical writing or relevant experience
• Excellent proofreading skills
• Excellent communication and interpersonal skills
• Understanding of machine learning and AI applications in knowledge management
• Expertise in knowledge management and content strategy
• Knowledge of information architecture
• Highly developed organizational and time-management skills to assess and prioritize tasks
• Ability to work autonomously in a fast-paced environment
• Resourceful, detail oriented, and comfortable with ambiguity
• Knowledge of SEO strategy
• Proven ability to work in a multicultural, multilingual global organization

Experience of customer support operations and agent-facing knowledge is an advantage

• bonus or incentives
• one or more equity programs
• benefits
• Employee Travel Credits