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Baesystems Logo Baesystems · Human Resources

Knowledge Base Modernization Intern

United States, Falls Church 44724.00 - 60326.00 USD / Year · Job Posted February 19, 2026
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Job Description

We are looking for a summer intern, with a focus in Human Resources, to assist in modernizing our knowledge base articles in ServiceNow, making them searchable by our chatbot. As an HR- focused intern, you will play a critical role in enhancing our HR operations and supporting our organization's success.The successful candidate will work closely with document owners to validate articles, reformat documents in ServiceNow, and ensure that they meet our quality and accessibility standards.

Job Responsibility

  • Collaborate with document owners to validate knowledge base articles for accuracy and relevance
  • Reformat and restructure articles in ServiceNow to improve searchability and readability
  • Ensure that articles are optimized for our chatbot, using relevant keywords and metadata
  • Work with the knowledge management team to develop and implement a consistent formatting style for knowledge base articles
  • Assist in testing and quality assurance of reformatted articles
  • Provide feedback and suggestions for improving the knowledge base and chatbot experience

Requirements

  • Currently enrolled in a Bachelor's or Master's degree program as a rising Junior, Senior or Graduate Student, with a focus in Human Resources, HR Technology, Information Systems or Business Administration
  • Strong attention to detail and organizational skills
  • Excellent communication and collaboration skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills

Nice to have

  • Experience with chatbot integration or natural language processing (NLP)
  • Familiarity with ServiceNow or similar knowledge management platforms
  • Familiarity with content management systems (CMS) or document management systems (DMS)

What we offer

  • Opportunity to work on a high-impact project with a talented team
  • Professional development and networking opportunities
  • Access to cutting-edge technology and tools
  • Temporary employees can elect to participate in the 401(k) savings plan
  • Temporary employees working 20+ hours per week are eligible for medical benefits, the employee assistance program, and business travel accident insurance
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