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As a Knowledge Base Administrator, you will play a crucial role in ensuring our knowledge base is comprehensive, up-to-date, and easily accessible. You will be responsible for creating, organising, and maintaining content that supports our employees and customers. Additionally, you will manage the upload, arrangement, and organisation of content from completed tenders and bids into the Easy PQQ Knowledge Base Portal, ensuring that all information is well-structured and easily retrievable.
Job Responsibility:
Develop, organise, and maintain the company’s knowledge base, ensuring all content is accurate, relevant, and up-to-date
Retrieve information according to the Bid Teams requirements
Implement and maintain a taxonomy and categorisation system to ensure easy navigation and retrieval of information
Upload, arrange, and organise content from completed tenders and bids into the Easy PQQ Knowledge Base Portal
Monitor usage metrics and feedback to continuously improve the knowledge base content and structure
Ensure the knowledge base complies with company policies and industry standards
Stay updated with the latest trends and best practices in knowledge management
Requirements:
Proven experience as a Knowledge Base Administrator or similar role
Knowledge of Bids (Desirable)
Bachelor’s Degree in Business Administrator is preferred
Excellent writing, editing, and communication skills
Proficiency with knowledge base or content platform like WordPress, Wix CMS, CMS Hub, HubSpot etc
Experience with Easy PQQ or similar knowledge base portals is highly desirable
Strong organisational and analytical skills with attention to detail
Ability to work independently and as part of a team
Nice to have:
Familiarity with SEO principles and web content best practices is a plus