Knowledge and Service Transition Manager Job at Bryan Cave Leighton Paisner LLP (London or Manchester)

Service Transition Manager

Location

United Kingdom , Cheshire

Salary:

Not provided

Whitehall Resources Ltd

Expiration Date

Until further notice

Requirements

As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level
5+ years of working in an IT service environment within a complex and diverse organisation
Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile)
Technical background able to understand various architecture solutions (Cloud,SaaS, on-premise)
Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models
Strong understanding of ITIL Incident, Change & release management and service continuity processes
Strong analytical skills with data driven approach and ability to grasp technical design
Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences
Ability to train team members and stakeholders and pass on best practice procedures in IT service management
Ability to developed presentation and influencing skills, and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible

Job Responsibility

Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving co-ordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review
Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business as-usual support services are delivered by the support groups
Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams
Responsible for gathering and articulate service requirements
Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short
Championing agile ways of working, growing and promoting IT service management best practices
Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base

Manager, Service Transition

The Manger, Service Transition is a management role, responsible for overseeing,...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced knowledge of project management methodologies, tools and standards (both Waterfall and Agile)
Advanced business and commercial acumen coupled with strategic thinking ability
Ability to develop and enhance client and stakeholder relationships
Advanced understanding of IT industry and expertise on transition management approaches and methodologies
Ability to construct plans and schedules with pricing information within a framework
Ability to interpret, deconstruct and contribute to contract collateral
Excellent communication skills, both verbal and written
Bachelor's degree or equivalent in Computer Science or Information Technology or a related field
Advanced experience in Service Transitioning and Project management preferably gained within a global IT services organization
Advanced experience in engagement across contractual review and service definition

Job Responsibility

Acts as the point of escalation for transition projects and will take responsibility for resolving or owning the resolution of all escalated issues
Manages risk and minimizes potential failure by planning and ensuring the execution of all testing, training and change management activities
Contributes to the Pre-Sales process by partnering with the internal stakeholders to understand the client's requirements and to plan and design the required transition process
Undertakes due diligence investigations to determine exact client requirements
Works according to standard and set project management methodologies to plan and manage the execution of service and outsource transition projects
Establishes positive relationships with the stakeholders and engage with them on a regular basis
Plans and coordinates engagement sessions with the client and prepare for and facilitate these sessions
Ensures that all parties remain informed throughout the process by ensuring that the required communication and reports are prepared and distributed on a regular basis
Identifies resource requirements for the transition project and negotiate and agree the use of the resources
Ensures that the environment is prepared, configured and equipped to operate and support the client service according to agreed Service Level Agreements

Fulltime

Service Transition Manager

As an experienced Service Transition Manager responsible for the service design ...

Location

United Kingdom , Cheshire

Salary:

Not provided

Whitehall Resources Ltd

Expiration Date

Until further notice

Requirements

5+ years of working in an IT service environment within a complex and diverse organisation
Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile)
Technical background – able to understand various architecture solutions (Cloud,SaaS, on-premises)
Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models
Strong understanding of ITIL Incident, Change & release management and service continuity processes
Strong analytical skills with data driven approach and ability to grasp technical design
Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences
Ability to train team members and stakeholders and pass on best practice procedures in IT service management
Ability to developed presentation and influencing skills, and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible
Experience of Service Acceptance Criteria

Job Responsibility

Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving co-ordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review
Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups
Work closely with the project’s teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams
Responsible for gathering and articulate service requirements
Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short
Championing agile ways of working, growing and promoting IT service management best practices
Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base

New

Product Manager, Service Provider and SRX Platform

We are looking for an experienced Product Line Manager to lead the High‑End SRX ...

Location

United States , San Jose

Salary:

172000.00 - 349000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

7+ years of Product Management experience, preferably in network security
Proven success owning complex, multi‑year product lifecycles
Experience working with Service Providers or large‑scale data center environments
Strong understanding of network security technologies (firewalls, IPS/IDP, threat prevention, malware protection)
Deep familiarity with Service Provider security architectures and deployment models
Experience defining both hardware and software product requirements
Knowledge of automation and integration with security management frameworks
Hands‑on exposure to Juniper SRX or similar platforms (Cisco, Palo Alto, Fortinet, Check Point, F5) strongly preferred
Strategic thinker with strong business and financial acumen
Comfortable influencing at the executive level

Job Responsibility

Define and drive the long‑term vision, roadmap, and investment strategy for the High‑End SRX platform
Own portfolio decisions across features, SKUs, pricing, margins, and transitions
Lead product planning from new product definition through launch, growth, and end‑of‑life
Translate market and competitive insights into clear differentiation and roadmap priorities
Build and present business cases to secure funding and executive alignment
Ensure tight alignment across engineering, supply chain, marketing, sales, and operations
Define the SRX security strategy for the Service Provider segment
Deeply understand SP customer environments and use cases, including: 5G and mobile core security, Gi / SGi Firewalls and Security Gateways, Roaming and interconnect security, Large‑scale DDoS mitigation and threat prevention
Shape vertical‑specific requirements, positioning, and value propositions
Prioritize capabilities that deliver carrier‑grade scale, performance, automation, and reliability

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Store Planning and Design Manager - Restaurants and Fresh Foods

Design Leader for original concept design and construction built out of 7-Eleven...

Location

United States , Irving

Salary:

Not provided

7-Eleven, Inc

Expiration Date

Until further notice

Requirements

Bachelors/4 Yr Degree
3+ years of relevant work experience
College Degree/Certification in Retail Merchandising, Store or Food Service Design, Merchandising or Construction or experience equivalent
Strong problem-solving ability with a strategic mindset
Extensive experience working in retail or restaurant design, superior analytical capability with the ability to understand implications, and develop and defend a point of view
Strong written and verbal communications, including the ability to create presentations for senior leadership
Comfort partnering with and communicating cross-functionally and at all levels of the organization
Working knowledge of MS Excel, Word, Power Point, AutoCAD and Revit necessary to perform position requirements

Job Responsibility

Responsible for the creation of designs and implementation of floor plans and 7-Eleven Store Standards with a strong focus on creating appropriate guest experiences and efficient operational execution by Store and Restaurant Type
Aid in the transition of the concept/prototype design standards to the core business for implementation, developing guidelines for A&E firms, designers, construction CM's, and RE reps
Provide ongoing leadership to core organization to ensure store and restaurant design concepts and guest experiences continuously evolve and address the changing needs and priorities of the business
Develop, manage, and drive execution of a comprehensive design roadmap by business unit to align with strategic objectives and operational goals
Verify store and restaurant floor plans for assigned projects or where designated on location against construction of store verses approved floor plan. Analyze variation, address discrepancies, and report findings

Fulltime

It Project Manager - Transition Projects

Our team is looking for a motivated and experienced IT Transition PM in Athens t...

Location

Greece , Athens

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Information Technology, Business Administration, Engineering, or related field (or equivalent experience)
8-10 years of experience managing complex IT service transitions, mobilizations, or transformation programs within large enterprise, regulated, or governance-driven environments
Strong experience in transition-in, transition-out, operational readiness, and knowledge transfer management
Experience coordinating multiple stakeholders, suppliers, incumbent providers, and cross-functional teams in international or multi-vendor environments
Solid understanding of IT service management principles, operational governance, and managed services delivery models
Strong capability in risk, issue, dependency, compliance, and change management
Experience defining and managing transition governance structures, reporting mechanisms, and service acceptance processes
Excellent stakeholder management, communication, facilitation, and organizational skills
Relevant certifications or methodologies such as PMP, PRINCE2, MSP, and/or ITIL are highly valued
Experience working within international organizations is considered a strong advantage

Job Responsibility

Lead end-to-end service transition activities, including transition planning, mobilization, onboarding, operational readiness, and service handover
Own and maintain the Transition Plan, including scope, milestones, deliverables, dependencies, assumptions, resource planning, and acceptance criteria
Establish and manage transition governance, including reporting cadence, stakeholder reviews, escalation management, workshops, checkpoints, and decision forums
Coordinate transition-in and transition-out activities across multiple teams, suppliers, and stakeholders in complex multi-vendor environments
Ensure operational readiness through validation of processes, tooling, support models, SLAs, KPIs, reporting mechanisms, and service acceptance criteria
Drive knowledge transfer activities, including documentation quality assurance, runbooks, inventories, shadowing/reverse-shadowing sessions, and formal sign-offs
Identify and manage transition risks, issues, dependencies, and change impacts, ensuring mitigation plans are implemented and tracked
Support service stabilization and hypercare activities following go-live or handover phases
Ensure compliance with governance, security, contractual, and operational requirements throughout the transition lifecycle

What we offer

Health insurance for the employee and one dependent family member (100% paid by NTT DATA)
Meal vouchers of 120€ per month (x12)
Corporate mobile phone: subscription & device
Teleworking equipment allowance
Udemy Account
Access to Open Up mental health service
28 days of paid annual leave consisting of your legal holidays and compensation days
Hybrid working model
Flexible working hours
Casual clothing

Fulltime

Account & Service Manager (Roaming, eSIM)

At Vodafone, we’re not just shaping the future of connectivity for our customers...

Location

Luxembourg , Luxembourg

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Significant background in the telecom industry, ideally with a focus on roaming services
Familiarity with eSIM technology and an understanding of the travel industry will give you an edge
Native or professional-level Arabic
Proven experience in account management, service delivery, or a similar role where customer success is at the heart of what you do
Ability to manage complex client relationships and deliver solutions that meet business needs
In-depth knowledge of B2B telecom solutions, including roaming, mobile services, and eSIM technology
Comfortable discussing technical concepts and translating them into business value for clients
Outstanding communication, negotiation, and presentation skills to engage stakeholders and drive results
Ability to build trust and influence decisions at all levels
Results-oriented and proactive, with the ability to work independently and as part of a collaborative team

Job Responsibility

Drive customer experience and growth with a focus on managed roaming services, connectivity, and eSIM solutions
Building and maintaining relationships with clients
Managing existing accounts
Driving renewals and upsell opportunities
Supporting client onboarding
Analyzing client data
Collaborating with various teams to align client needs with company offerings
Manage Existing Accounts: Maintain and nurture relationships with current clients to ensure their needs are met and they are satisfied with our services
Act as the primary point of contact for all client inquiries and issues
Renewals and Upsell: Drive the renewal process for existing accounts, ensuring timely contract renewals

What we offer

Annual Discretionary Bonus
28 days of annual leave, with the option to buy an additional 5 days and the opportunity to carry over 5 days per year
1 additional day (Family Day) for personal milestones or special occasions
11 public holidays to enjoy time with family and friends
5 charity days per year to give back to the community
Flexible working schedule to help you balance your professional and personal life
20 days to work from abroad, allowing you to combine work with travel and new experiences
Lunch vouchers to support your midday meals
Access to private AXA health insurance and a robust pension scheme to secure your health and future
Access to Vodafone University and online training resources to help you grow your skills and advance your career

Fulltime

Registered Service Manager

As the Registered Service Manager, you will have overall responsibility for the ...

Location

United Kingdom , St Albans

Salary:

43500.00 GBP / Year

Gillespie Recruitment

Expiration Date

Until further notice

Requirements

Proven experience as a Registered Manager or experienced Deputy ready to step up (Learning Disabilities and/or Mental Health)
Strong working knowledge of CQC regulations and KLOEs
Confident, visible leader who leads by example
Experience managing teams, budgets, and service delivery in social care
Excellent written and verbal communication skills
Highly organised with strong attention to detail
Fully IT-literate and comfortable using care and reporting systems
Flexible and resilient, with the ability to manage competing priorities
Willing and able to participate in on-call rotas
NVQ Level 4 in Health & Social Care Management (or equivalent) or Registered Manager’s Award

Job Responsibility

Lead, inspire, and develop a committed care and support team
Recruit, supervise, appraise, and retain high-quality staff
Manage rotas and staffing resources effectively
Address all employee relations matters, including absence management, disciplinary, and grievance processes, in line with policy and HR guidance
Build a positive, accountable, and high-performing team culture
Hold CQC registration and ensure the service meets or exceeds regulatory standards
Maintain compliance with all statutory, contractual, and legal requirements
Complete audits, quality assurance checks, and KPI reporting
Promptly identify, report, and manage safeguarding concerns in line with legislation and best practice
Drive continuous improvement and prepare the service for inspections

What we offer

Salary £43,500 including Registered Manager payment
Full-time, permanent role (37.5 hours per week)
Opportunity to lead an established, impactful service
Supportive organisational culture with strong values

Fulltime

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Knowledge and Service Transition Manager

Job Description

Job Responsibility

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