Knowledge and Quality Manager

• Act as the day-to-day administrator of the firm’s SharePoint environment, including site structure, permissions, document libraries and metadata
• Design and maintain a clear, intuitive information architecture supporting the management system, knowledge base and bid library
• Establish, document and enforce good practice for the use of SharePoint, Teams and Outlook
• Work with IT to manage access, security settings and tool enhancements
• Act as a point of escalation for poor practice, duplication or misuse of collaboration tools
• Own and maintain the firm’s knowledge base
• Operate document control arrangements
• Promote consistent naming conventions, folder structures and document standards across the firm
• Maintain the structure and content of the firm’s integrated management system, aligned to ISO 9001 and ISO 14001
• Support process owners by ensuring documentation reflects how the firm actually operates
• Track scheduled reviews of policies and procedures
• Maintain registers and records required by the management system
• Provide administrative and coordination support to the CSO for annual ISO surveillance and recertification audits
• Coordinate the collection, organisation and presentation of audit evidence
• Maintain audit plans, evidence logs and action trackers
• Record and track nonconformities, observations and improvement actions
• Support internal audits and management reviews by preparing materials and capturing outputs
• Maintain up-to-date documentation on company strategy, objectives, governance structures and ways of working
• Ensure strategic priorities are reflected in relevant policies, processes and guidance
• Maintain the library of bid support and assurance materials
• Ensure bid and assurance content is current, consistent and aligned with the management system
• Support responses to client assurance and due-diligence requests by coordinating relevant documentation
• Identify gaps, duplication or outdated content and drive remediation
• Support onboarding by curating induction materials and guidance
• Provide light-touch training and guidance on effective use of SharePoint, Teams and Outlook
• Encourage consistent, disciplined knowledge-sharing practices across practices and functions

• Experience in a knowledge management, quality, operations or PMO-type role within a professional services environment
• Strong hands-on experience administering SharePoint and supporting Microsoft 365 collaboration tools
• Working knowledge of ISO 9001
• familiarity with ISO 14001 desirable
• Experience supporting audits and maintaining quality or management system documentation
• Clear, concise written communication skills and strong attention to detail
• Organised, methodical and dependable
• Comfortable enforcing standards and challenging poor practice in a constructive way
• Pragmatic, with a strong bias towards clarity, usability and proportionality
• Trusted and discreet

familiarity with ISO 14001 desirable